IceTV Forum

IceTV Applications => Smart Recording website and General questions => Topic started by: Trial_Master on July 29, 2009, 08:45:07 AM

Title: New Interactive
Post by: Trial_Master on July 29, 2009, 08:45:07 AM
What does the Grey Series Recording icon represent? Can we get the legend of icons down the bottom of the page updated?

EDIT: One more thing under Account Settings for Interactive 'Send to PVR as LCN' do we leave these on the default All or do we need to change each channel LCN for the region we are located? What is the purpose of this setting?
Title: Re: New Interactive
Post by: Russell at IceTV on July 29, 2009, 09:15:00 AM
Good timing -- we're in the process of releasing everything now. :-)

Be sure to reload the Interactive pages of the main web site in your browser to get the latest versions of everything.

Quote
What does the Grey Series Recording icon represent? Can we get the legend of icons down the bottom of the page updated?

If you hover your mouse cursor over the new gray series recording icon, you should see a tooltip that says:

   Series recording not scheduled to be recorded

Also, if you click the show to open it (on the main web site), you should see the following text:

   This show is part of a series recording but is not scheduled to be recorded.

The key at the bottom isn't updated yet, but will be.

Quote
Also I thought I read that remoterecord.com was going to allow Series Recordings in the new release?

The new mobile site does indeed support series recordings and a lot more.  You can access it via the new, shorter, URL:

   m.icetv.com.au (http://m.icetv.com.au/)

The remoterecord.com.au URL was updated just now to redirect to the shorter URL above, so you can retry that as well if you like.

Quote
One more thing under Account Settings for Interactive 'Send to PVR as LCN' do we leave these on the default All or do we need to change each channel LCN for the region we are located? What is the purpose of this setting?

If you're not having any problems with your channel mapping, you can leave the LCN settings set to the default, which is "All".  This new advanced feature is mainly meant for people that live in areas such as regional Queensland, where they might get the same channel on multiple LCNs, and need to choose the one they want to get in the guide.

Let us know if you have any other questions or see any problems with the new Interactive pages on the web site, the mobile site, the iPhone app, or the Mac widget.  All of these have now been updated.

Thanks,
Russell
Title: Re: New Interactive
Post by: Trial_Master on July 29, 2009, 09:27:48 AM
Hi Russell

I see Remote Record is now showing the new Interactive :)

With the Grey icons, which only appear in web Interactive and not iPhone or mobile version I'm still not 100%.

I appear to have them when a prefer HD is scheduled, the SD version has grey icon but they also appear on repeats, eg. The Chaser is set to Prefer SD and the repeat on ABC2 has a Grey Icon.

I understood your post and see the descriptions you pointed out but with it flagging SD programs when a HD version is available and also flagging repeats I'm a little confused as to the icons purpose. Maybe I'm just thick
Title: Re: New Interactive
Post by: Russell at IceTV on July 29, 2009, 10:17:33 AM
I see Remote Record is now showing the new Interactive :)

Great!

Quote
With the Grey icons, which only appear in web Interactive and not iPhone or mobile version I'm still not 100%.

Please try these again now, we just finished updating them and you should definitely be seeing the grey icons there as well.

Quote
I appear to have them when a prefer HD is scheduled, the SD version has grey icon but they also appear on repeats, eg. The Chaser is set to Prefer SD and the repeat on ABC2 has a Grey Icon.

I understood your post and see the descriptions you pointed out but with it flagging SD programs when a HD version is available and also flagging repeats I'm a little confused as to the icons purpose. Maybe I'm just thick

Ok, I think it's displaying correctly, but I may not have explained it very well.  The basic idea is that if you create a series recording for a show and set it to "Prefer SD", and "First runs only", then any shows that are part of that same series but aren't scheduled for recording because they don't match that criteria, are indicated with the new grey icon.  So in this example, if a show is on in SD and HD, the SD show will be scheduled for recording and the HD show will be displayed with the grey icon, since it was not scheduled.  Also, if a show is a repeat but you've requested only news shows, then the show will not be recorded, and will be displayed with the grey icon.

Does that help?

Russell
Title: Re: New Interactive
Post by: watt4 on July 29, 2009, 10:25:41 AM
Quote
Ok, I think it's displaying correctly, but I may not have explained it very well.  The basic idea is that if you create a series recording for a show and set it to "Prefer SD", and "First runs only", then any shows that are part of that same series but aren't scheduled for recording because they don't match that criteria, are indicated with the new grey icon.  So in this example, if a show is on in SD and HD, the SD show will be scheduled for recording and the HD show will be displayed with the grey icon, since it was not scheduled.  Also, if a show is a repeat but you've requested only news shows, then the show will not be recorded, and will be displayed with the grey icon.

Unfortunately all my series recordings are showing up as gray icon so nothing is actually scheduled.

Any ideas?

Graham
Title: Re: New Interactive
Post by: Trial_Master on July 29, 2009, 10:26:51 AM
Hi Russell

Okay I get the Gray Icon's now thanks!

Still not seeing them on iPhone or Mobile interface. iPhone shows the SD entry but only because it has the favourite icon there, the Mobile Interface only shows the HD entry no SD entry exists.
Title: Re: New Interactive
Post by: Circuitau on July 29, 2009, 10:31:00 AM
Unfortunately all my series recordings are showing up as gray icon so nothing is actually scheduled.

Any ideas?

Graham

Ive got the same here
Title: Re: New Interactive
Post by: Trial_Master on July 29, 2009, 10:33:41 AM
Have you guys checked your existing recordings?

"Due to the large nature of these changes, we highly recommend that all users login to the IceTV website and check the options for all of their existing series recordings under IceTV Interactive."

http://www.icetv.com.au/news/
Title: Re: New Interactive
Post by: prl on July 29, 2009, 10:35:27 AM
...
With the Grey icons, which only appear in web Interactive and not iPhone or mobile version I'm still not 100%.

I appear to have them when a prefer HD is scheduled, the SD version has grey icon but they also appear on repeats, eg. The Chaser is set to Prefer SD and the repeat on ABC2 has a Grey Icon.
...
I had this, too, I think only on ABC programs. I worked around the problem by changing them to Only SD or Prefer SD than back to Prefer HD, and that all seemed to stay red when I changed them back to Prefer HD. I can't access my Beyonwiz, so I don't know how they look on that side, but they now seem to be OK on the IceTV side.
Title: Re: New Interactive
Post by: Russell at IceTV on July 29, 2009, 10:52:29 AM
We're just now finishing the updates on the scheduling program, so please give the system a few minutes to get updated, and then you should see things looking better.  If not, feel free to post again.

Thanks,
Russell
Title: Re: New Interactive
Post by: strangr on July 29, 2009, 10:56:50 AM
We're just now finishing the updates on the scheduling program, so please give the system a few minutes to get updated, and then you should see things looking better.  If not, feel free to post again.

I so hope you have a new style of tv guide in there, this list view is so complicated and very annoying, i always over schedule programs. Something like a landscape view would be great as people have pleaded for.
Title: Re: New Interactive
Post by: Trial_Master on July 29, 2009, 11:02:51 AM
We're just now finishing the updates on the scheduling program, so please give the system a few minutes to get updated, and then you should see things looking better.  If not, feel free to post again.

Thanks,
Russell

Still no Gray Icons on iPhone and Mobile interfaces Russell.
Title: Re: New Interactive
Post by: watt4 on July 29, 2009, 11:04:03 AM
We're just now finishing the updates on the scheduling program, so please give the system a few minutes to get updated, and then you should see things looking better.  If not, feel free to post again.

Thanks,
Russell

Still no Gray Icons on iPhone and Mobile interfaces Russell.


I get the gray icons on my mobile but now both SD and HD are recording at the same time.
Title: Re: New Interactive
Post by: Trial_Master on July 29, 2009, 11:07:31 AM
I'll try the new url, maybe remoterecord.com redirecting is causing an issue.

I'm using a Nokia E51 & iPod Touch firmware 3.0
Title: Re: New Interactive
Post by: Trial_Master on July 29, 2009, 11:14:24 AM
I'll try the new url, maybe remoterecord.com redirecting is causing an issue.

I'm using a Nokia E51 & iPod Touch firmware 3.0

Same deal with m.icetv.com.au

Cleared the browser cache and cookies no difference. Everything is displaying correctly but I don't see the repeat or SD entries which would have the gray Icon. The iPod Touch shows the repeat and SD entries but only because they're favourites, no Gray Icon either?
Title: Re: New Interactive
Post by: watt4 on July 29, 2009, 11:16:48 AM
We're just now finishing the updates on the scheduling program, so please give the system a few minutes to get updated, and then you should see things looking better.  If not, feel free to post again.

Thanks,
Russell

Still no Gray Icons on iPhone and Mobile interfaces Russell.


All fixed now - Thanks IceTV

I get the gray icons on my mobile but now both SD and HD are recording at the same time.

All fixed now - Thanks IceTV
Title: Re: New Interactive
Post by: Trial_Master on July 29, 2009, 11:21:05 AM
Still not displaying for my devices
Title: Re: New Interactive
Post by: mtb on July 29, 2009, 12:32:08 PM
All my recordings seem to be appearing correctly on my laptop, both grey and red.

Very impressed by the changes which seem to answer most of my needs/desires.  Only outstanding item for me would be a more enhanced keyword search mechanism (reg. expr. or similar) but overall I think the changes are great.

Perhaps the only area I would pick up on would be the apparent inconsistancy between the Network element of the recording options and the Time/Channel filter on the TV Guide.  I just wonder if it might be better to align these a bit better by perhaps combining the network/channel components so that either can be selected e.g.

View/Select by Network
ABC
Nine
SBS
Seven
Ten
View/Select by Channel
ABC1
ABC2
ABC3
ABC HD
Nine
Nine HD
SBS ONE
SBS TWO
SBS HD
Seven
Seven HD
Ten
ONE
ONE HD


I appreciate that it make the combobox longer but that will happen as more channels con out anyway but, to me anyway, creates a more consistant interface and allows for greater choice.  I suspect this may not be easy to do as you will be storing the network and not the channel in the database but it's just a thought for a future enhancement.

Either way I love what you've done with the place(!) - the new program details on mouseover in particular is excellent.

Well done folks, keep up the good work.
Title: Re: New Interactive
Post by: Marc on July 29, 2009, 01:05:05 PM
Nice work. All a-ok here!
Title: Re: New Interactive
Post by: futzle on July 29, 2009, 01:40:00 PM
A question about "prefer" edge cases...

It's happened in the past that the same episode of the same show would be on at different times on the same night (say, 10.30 pm on the SD channel, and 11.30 pm on the HD channel).  What will record if I say "prefer HD" in this case?  Assume that I have left the other options set to reasonable values (First Runs And Repeats; Any Time).

I buy the argument that there is no "one correct way" of handling this situation.  I'm just curious to know which correct way IceTV has chosen.
Title: Re: New Interactive
Post by: prl on July 29, 2009, 01:58:55 PM
A question about "prefer" edge cases...

It's happened in the past that the same episode of the same show would be on at different times on the same night (say, 10.30 pm on the SD channel, and 11.30 pm on the HD channel).  What will record if I say "prefer HD" in this case?  Assume that I have left the other options set to reasonable values (First Runs And Repeats; Any Time).

I buy the argument that there is no "one correct way" of handling this situation.  I'm just curious to know which correct way IceTV has chosen.

I thought that the "Limit - 1 per day, etc" setting was supposed to address problems like this. It's not clear just what it would do in the case you mention, and unfortunately, and unfortunately typically for IceTV, experiment is the only way to find out what it actually does. It has the information it needs to potentially do exactly the right thing (record just the preferred HD version), but who knows?

I guess you could force it by specifying the time, but that sort of misses the point of IceTV recordings.

Please IceTV, could you improve your documentation so that it's possible to find out just what your service is supposed to do!
Title: Re: New Interactive
Post by: Russell at IceTV on July 29, 2009, 02:20:16 PM
All my recordings seem to be appearing correctly on my laptop, both grey and red.

Very impressed by the changes which seem to answer most of my needs/desires.  Only outstanding item for me would be a more enhanced keyword search mechanism (reg. expr. or similar) but overall I think the changes are great.

Good to hear.  Yes, we've talked about adding more power to searching, so that may be something we keep working on over time.

Quote
Perhaps the only area I would pick up on would be the apparent inconsistancy between the Network element of the recording options and the Time/Channel filter on the TV Guide.  I just wonder if it might be better to align these a bit better by perhaps combining the network/channel components so that either can be selected...

Yes, good suggestion.  I don't think adding the list of networks would make it too long, so we'll definitely look into that, thanks.

Quote
Either way I love what you've done with the place(!) - the new program details on mouseover in particular is excellent.

Well done folks, keep up the good work.

Great!  Thanks!

Russell
Title: Re: New Interactive
Post by: Russell at IceTV on July 29, 2009, 02:23:51 PM
It's happened in the past that the same episode of the same show would be on at different times on the same night (say, 10.30 pm on the SD channel, and 11.30 pm on the HD channel).  What will record if I say "prefer HD" in this case?

At the moment the scheduling engine treats two shows the same only if they're in the same timeslot -- for example, two shows on at the same time, but one is SD and one is HD.  If they're on at different times, they'll be treated separately, and it'll schedule both of them for recording.

We've discussed changing it to know about series and episodes, so the case you mentioned would be handled better.  That kind of change could be done entirely on the server side, so maybe it'll be something we add in a future update.

Thanks,
Russell
Title: Re: New Interactive
Post by: melmac on July 29, 2009, 02:48:05 PM
Hi

In the old interactive if I typed movie in the search box it used to bring up all movies scheduled which was usually about 7 days worth this was a great feature as I could look through and pick out the ones I wanted to record. In the new Interactive I can't get the same thing to come up, only for a specific time period can we please have an All option or Rest of week option

Thanks

Mel
Title: Re: New Interactive
Post by: Trial_Master on July 29, 2009, 02:51:10 PM
Filter via Genre 'movie' in the drop down box.

Ah that only shows the current day. I'll keep mucking around and see what we can come up with.
Title: Re: New Interactive
Post by: Trial_Master on July 29, 2009, 02:54:47 PM
I just tried search box on Tv Guide, entered 'movie' I have movies for next 7 days, different times etc...
Title: Re: New Interactive
Post by: jsofikitis on July 29, 2009, 03:09:24 PM
Quick question. I have set a series record for NCIS, first runs and repeats, but when I look at My Upcoming Shows, it shows that NCIS next tuesday 4th of August is showing the grey icon. Ie series recording but this episode is not scheduled to be recorded.
Is that because its more than 5 days away? If my assumption is correct isn't the icon a bit misleading?
Title: Re: New Interactive
Post by: prl on July 29, 2009, 03:14:36 PM
Can anyone think of a use case for the "Limit" setting? The only thing that I record that it could apply to is the pair of Scrapheap Challenge episodes on ABC2 on Sunday mornings. But all I can say is that I only want one recorded, not which one, and the documentation doesn't tell me which one will actually get recorded. Just as well I want to record both.

It appears to me that it's a feature that's insufficiently powerful to be much use, and insufficiently documented to know in which circumstances it might be.
Title: Re: New Interactive
Post by: prl on July 29, 2009, 03:17:02 PM
Quick question. I have set a series record for NCIS, first runs and repeats, but when I look at My Upcoming Shows, it shows that NCIS next tuesday 4th of August is showing the grey icon. Ie series recording but this episode is not scheduled to be recorded.
Is that because its more than 5 days away? If my assumption is correct isn't the icon a bit misleading?
No, "more than 5 days away" gives you a "queued" (donut) icon, which can be either red or grey. I had some of these grey icons inappropriately on some of my ABC timers, and I was able to fix it by changing "Pefer HD" to "Prefer SD" or ""Only SD", and then changing them back to "Prefer HD".
Title: Re: New Interactive
Post by: jsofikitis on July 29, 2009, 03:21:12 PM
No, "more than 5 days away" gives you a "queued" (donut) icon, which can be either red or grey. I had some of these grey icons inappropriately on some of my ABC timers, and I was able to fix it by changing "Pefer HD" to "Prefer SD" or ""Only SD", and then changing them back to "Prefer HD".

Thank you, that fixed it. Much appreciated.
Title: Re: New Interactive
Post by: prl on July 29, 2009, 03:28:24 PM
No, "more than 5 days away" gives you a "queued" (donut) icon, which can be either red or grey. I had some of these grey icons inappropriately on some of my ABC timers, and I was able to fix it by changing "Pefer HD" to "Prefer SD" or ""Only SD", and then changing them back to "Prefer HD".

Thank you, that fixed it. Much appreciated.
I don't know yet whether it actually fixed mine, but the icons changed to the right colour :)
Title: Re: New Interactive
Post by: prl on July 29, 2009, 03:38:03 PM
Can anyone think of a use case for the "Limit" setting? The only thing that I record that it could apply to is the pair of Scrapheap Challenge episodes on ABC2 on Sunday mornings. But all I can say is that I only want one recorded, not which one, and the documentation doesn't tell me which one will actually get recorded. Just as well I want to record both.

It appears to me that it's a feature that's insufficiently powerful to be much use, and insufficiently documented to know in which circumstances it might be.
Experimentation suggests that "Limit" means "Record the first n per day". But say I wanted to record the last? Second and fourth? First and last?
Title: Re: New Interactive
Post by: jsofikitis on July 29, 2009, 03:49:55 PM
I don't know yet whether it actually fixed mine, but the icons changed to the right colour :)

Yeah, that's what I meant to say, that the icons changed to the right colour. Will check my topfield tonight and will post back.
Title: Re: New Interactive
Post by: melmac on July 29, 2009, 04:16:51 PM
I just tried search box on Tv Guide, entered 'movie' I have movies for next 7 days, different times etc...

Thanks I just tried again and it worked, I don't know why it didn't the first time  ???
Title: Re: New Interactive
Post by: prl on July 29, 2009, 05:06:06 PM
A recording that's gone into "On now" state changed its title text to orange, but changed its series recording icon to the grey queued series icon!
Title: Re: New Interactive
Post by: prl on July 29, 2009, 07:35:34 PM
Suggestion:

A "Show Series Options" (or perhaps "Change Series Options") button when you open an existing recording in the My Upcoming Shows or in the TV Guide views. In these views, even if you click on the Series Details & Upcoming Episodes, you can't change the options for the series recording. It wouldn't harm if you could chage the series options in the Series Details & Upcoming Episodes view, too.

Edit: I see that this facility is available in the My Upcoming Shows and TV Guide views in the Widget. Why not on the Web?
Title: Re: New Interactive
Post by: rakhurst on July 29, 2009, 08:14:07 PM
Hi all, my first post so be kind.  I have a series recording which has a yellow exclamation mark next to it.  When I click on that show in "my upcoming shows" it tells me that the recording of this show failed.  When I click reschedule recording, the error dissappears but comes back soon after.  When I look on my b/wiz, it has set a timer.  Any ideas why the error message?  Should I click "resend all recordings" from my account? Thanks in advance.  Richard.
Title: Re: New Interactive
Post by: kroma on July 29, 2009, 09:56:59 PM
Overall, a pretty good effort. I note the daily listing header is a little messed up on Firefox though, see below.

Title: Re: New Interactive
Post by: AndrewT on July 29, 2009, 10:44:05 PM
Works fine and is perfectly aligned in Firefox 3.5.1 - what version of Firefox are you using and have you tried clearing the cache?

Title: Re: New Interactive
Post by: jsofikitis on July 30, 2009, 01:11:51 AM
Overall, a pretty good effort. I note the daily listing header is a little messed up on Firefox though, see below.



I get that on Internet explorer when I view the page from work. The page renders fine from home were I run firefox 3.5.1 and safari on my iPhone.
Title: What cuases failures?
Post by: pvogel on July 30, 2009, 09:05:37 AM
What doe sit mean when I get the yellow triangle icon which says "series recording failure" when I hover over it? i.e. what causes a series recording to fail?

Thanks

PV
Title: Re: New Interactive
Post by: Russell at IceTV on July 30, 2009, 09:38:50 AM
Cleared the browser cache and cookies no difference. Everything is displaying correctly but I don't see the repeat or SD entries which would have the gray Icon. The iPod Touch shows the repeat and SD entries but only because they're favourites, no Gray Icon either?

Ok, just to be sure I understand what you're seeing...  Are you looking for grey icons next to shows on the My Upcoming Shows page, or on the TV Guide page?  The My Upcoming Shows page still works as before, and only displays red series recording icons and favourites.  If the show is a favourite and also has a grey icon, then you'll see it there as well -- but if it's not a favourite, you won't see the one with the grey icon unless you switch to the TV Guide page.

It's something we're thinking about adding though, the ability to see the grey icon shows on the upcoming page -- could be quite useful.

Thanks,
Russell
Title: Re: New Interactive
Post by: Russell at IceTV on July 30, 2009, 09:50:31 AM
Can anyone think of a use case for the "Limit" setting? The only thing that I record that it could apply to is the pair of Scrapheap Challenge episodes on ABC2 on Sunday mornings. But all I can say is that I only want one recorded, not which one, and the documentation doesn't tell me which one will actually get recorded.

It will record the first 'N' shows, as I believe you mentioned in a later post.  So if you set it for one per day, it'll record the first one of the day.  The showings after that would have to be scheduled manually if you had the series recording set that way.

The feature is probably more useful with keyword recordings, where it could match several different shows, to make sure you didn't accidentally record 30 matching shows in one day.  But it's available on series recordings also, in case someone needs it.

Russell
Title: Re: New Interactive
Post by: Russell at IceTV on July 30, 2009, 09:54:51 AM
Suggestion:

A "Show Series Options" (or perhaps "Change Series Options") button when you open an existing recording in the My Upcoming Shows or in the TV Guide views. In these views, even if you click on the Series Details & Upcoming Episodes, you can't change the options for the series recording. It wouldn't harm if you could chage the series options in the Series Details & Upcoming Episodes view, too.

Edit: I see that this facility is available in the My Upcoming Shows and TV Guide views in the Widget. Why not on the Web?

Yes, it's a good suggestion that we looked into actually, and you're right, it is available in the widget.

Without getting into all the gory details, the short answer is that it's way more complicated than it sounds.  It may be something we can add in a future release, but I'm afraid we weren't able to do it this time because of the complexity involved.  Sorry.

Russell
Title: Re: New Interactive
Post by: Russell at IceTV on July 30, 2009, 09:56:41 AM
Overall, a pretty good effort. I note the daily listing header is a little messed up on Firefox though, see below.

Hi there,

Looks like you're seeing the new page but with the old styling.  Reloading the page should fix it, or if not, try restarting the browser.  I saw the same thing the first time I loaded the guide page after our update, but a reload fixed it.

Russell
Title: Re: What cuases failures?
Post by: Russell at IceTV on July 30, 2009, 10:01:00 AM
What doe sit mean when I get the yellow triangle icon which says "series recording failure" when I hover over it? i.e. what causes a series recording to fail?

Unfortunately this is a bit of a problem, because a failure means it failed on the device, not in the scheduling engine on our server.  The client program on the recorder doesn't send us a reason for the failure, so we're not able to display a good reason why it failed (but it's something we're working on for the future).  Your best bet is to look on the recorder itself and see if you can find a reason why it wasn't recorded.  For example, Vista's Media Center has a History page if you go to Recorded TV / View Scheduled / History.

Russell
Title: Re: New Interactive
Post by: Trial_Master on July 30, 2009, 10:09:37 AM
Cleared the browser cache and cookies no difference. Everything is displaying correctly but I don't see the repeat or SD entries which would have the gray Icon. The iPod Touch shows the repeat and SD entries but only because they're favourites, no Gray Icon either?

Ok, just to be sure I understand what you're seeing...  Are you looking for grey icons next to shows on the My Upcoming Shows page, or on the TV Guide page?  The My Upcoming Shows page still works as before, and only displays red series recording icons and favourites.  If the show is a favourite and also has a grey icon, then you'll see it there as well -- but if it's not a favourite, you won't see the one with the grey icon unless you switch to the TV Guide page.

It's something we're thinking about adding though, the ability to see the grey icon shows on the upcoming page -- could be quite useful.

Thanks,
Russell

Okay so everything is working as you have rolled out then. I was looking for Gray icons in My Upcoming Shows expecting the icon behaviour be the same as web based Interactive page.
Title: Re: New Interactive
Post by: Russell at IceTV on July 30, 2009, 10:13:24 AM
Okay so everything is working as you have rolled out then. I was looking for Gray icons in My Upcoming Shows expecting the icon behaviour be the same as web based Interactive page.

I think it is the same as the Interactive web site actually, it doesn't show the grey icons unless they're on shows that are favourites there either.  But it's still something we're thinking about adding.

Russell
Title: Re: New Interactive
Post by: Trial_Master on July 30, 2009, 10:17:46 AM
Okay I'm confused. All my Series recording are Favourites. I see the Gray icons in My Upcoming Shows on Web Interactive page, on Mobile Page I don't see the non scheculed recording entries at all! Nothing! No Favourite or Gray icon, only the scheduled recording entry shows with red icon and favourite icon.

iPod Touch shows the Favourite icon but does not show the Gray icon for the non scheculed recording entries
Title: Re: New Interactive
Post by: prl on July 30, 2009, 10:35:41 AM
Can anyone think of a use case for the "Limit" setting? The only thing that I record that it could apply to is the pair of Scrapheap Challenge episodes on ABC2 on Sunday mornings. But all I can say is that I only want one recorded, not which one, and the documentation doesn't tell me which one will actually get recorded.

It will record the first 'N' shows, as I believe you mentioned in a later post.  So if you set it for one per day, it'll record the first one of the day.  The showings after that would have to be scheduled manually if you had the series recording set that way.

The feature is probably more useful with keyword recordings, where it could match several different shows, to make sure you didn't accidentally record 30 matching shows in one day.  But it's available on series recordings also, in case someone needs it.

Russell
Thanks for getting back on this, Russell. I hadn't thought about it simply being a brake on out-of-control keyword recordings. I still think it could be more useful if there was a way to specify which n, but I appreciate that that would complicate the user interface.
Title: Re: New Interactive
Post by: Russell at IceTV on July 30, 2009, 10:45:38 AM
Okay I'm confused. All my Series recording are Favourites. I see the Gray icons in My Upcoming Shows on Web Interactive page, on Mobile Page I don't see the non scheculed recording entries at all! Nothing! No Favourite or Gray icon, only the scheduled recording entry shows with red icon and favourite icon.

iPod Touch shows the Favourite icon but does not show the Gray icon for the non scheculed recording entries

Looks like you have indeed found a bug.  ;D

The mobile Upcoming page should be showing the same thing as the main web site, including favourites that aren't also series recordings.  We'll look into it and get it fixed soon.

Thanks for reporting it.

Russell
Title: Re: New Interactive
Post by: prl on July 30, 2009, 10:55:11 AM
Suggestion:

A "Show Series Options" (or perhaps "Change Series Options") button when you open an existing recording in the My Upcoming Shows or in the TV Guide views. In these views, even if you click on the Series Details & Upcoming Episodes, you can't change the options for the series recording. It wouldn't harm if you could chage the series options in the Series Details & Upcoming Episodes view, too.

Edit: I see that this facility is available in the My Upcoming Shows and TV Guide views in the Widget. Why not on the Web?

Yes, it's a good suggestion that we looked into actually, and you're right, it is available in the widget.

Without getting into all the gory details, the short answer is that it's way more complicated than it sounds.  It may be something we can add in a future release, but I'm afraid we weren't able to do it this time because of the complexity involved.  Sorry.

Russell

Thanks, Russell, it's good to know that it might get added later.
Title: Re: New Interactive
Post by: kroma on July 30, 2009, 11:09:00 AM
Looks like you're seeing the new page but with the old styling.  Reloading the page should fix it, or if not, try restarting the browser.  I saw the same thing the first time I loaded the guide page after our update, but a reload fixed it.

Thanks Russell, clearing the cache fixed it for me.

Title: Re: New Interactive
Post by: JPP on July 30, 2009, 11:40:42 AM
Hi,

I'm a little dissapointed that the scheme I suggested some weeks ago to use different recording colour icons for each device was not implemented. Instead we now have different pages for each device which I don't find very convenient to use.

For example, on  the TV Guide Page, you need to select each device separately to see the recordings you have set up on each device. The only other way to see them all is to go to the My Show page as far as I can make out.

I think I suggested Purple as a second colour and Brighty Blue  as a third for the Recording Icons - neither of these colours are in use at this time.

Is it too late to consider or implement this kind of scheme?

I think another advantage of this scheme is an easier to follow overview of your recordings to make sure or at least be aware that you may have set more than 2 overlapping time slots on each of your devices. So, when you get an error icon back from your PVR you can more easily see where the problem might be.

Note that we only need different colours for the Recording Icons - Favourites don't need it.
However, if the Error icon could be tied to each Device that would ceratinly be an advantage.

Just thinking about this again, it would also allow you to see if you have set up 2 devices to record the same program at a glance. This has happened to me a few times. And, it's also useful if you wanted to set it up this way deliberately.
Title: Re: New Interactive
Post by: Trial_Master on July 30, 2009, 11:44:17 AM
Okay I'm confused. All my Series recording are Favourites. I see the Gray icons in My Upcoming Shows on Web Interactive page, on Mobile Page I don't see the non scheculed recording entries at all! Nothing! No Favourite or Gray icon, only the scheduled recording entry shows with red icon and favourite icon.

iPod Touch shows the Favourite icon but does not show the Gray icon for the non scheculed recording entries

Looks like you have indeed found a bug.  ;D

The mobile Upcoming page should be showing the same thing as the main web site, including favourites that aren't also series recordings.  We'll look into it and get it fixed soon.

Thanks for reporting it.

Russell

Russell

One other thing I think is a bug, the mobile page used to stay logged in on my Nokia after I accepted to remember log in details. Since the change I have to log in everytime.
Title: Re: New Interactive
Post by: prl on July 30, 2009, 01:10:53 PM
I thought that I'd solved my "grey icons" problem yesterday. Apparently not.

Shaun The Sheep ABC2:
    Any Network
    Any Time
    First Runs & Repeats
    Prefer High Def
    Record All

Red Record Series icon showing at:
    15:55 Thurs 30 Jul, Fri 31 Jul, Mon 3 Aug
Red Queued Record Series icon showing at:
    15:55 Tue 4 Aug
Grey Queued Record Series icon showing at:
    15:55 Wed 5 Aug


All of the shows that should have been scheduled on Wed 5 Aug have the same settings as Shaun. Two more (Scrapheap Challenge 18:30 ABC2 and RPA WIN NSW 20:30) are also showing grey Queued Record Series icons. One, with the same settings, (Antiques Roadshow 17:00 WIN NSW) is showing correctly as a red Queued Record Series.

Why are some of the recordings being added correctly and some not? It only seems to be affecting the "new" recordings. What does "Prefer High Def" actually mean? Again the documentation is silent; hardly surprising, since the news item appears to be the only documentation. But I suspect it shouldn't mean what's actually happening.
Title: Re: New Interactive
Post by: Trial_Master on July 30, 2009, 01:16:26 PM
I had a Grand Designs that was sitting with Gray Icon, ICE had set that Series to Prefer HD too.

I changed it to Prefer SD and now it's queued up with Red icon, but yeah good question how does the Prefer HD work?
Title: Re: New Interactive
Post by: prl on July 30, 2009, 01:37:02 PM
I had a Grand Designs that was sitting with Gray Icon, ICE had set that Series to Prefer HD too.

I changed it to Prefer SD and now it's queued up with Red icon, but yeah good question how does the Prefer HD work?
When I did this exercise yesterday when the new Interactive started up, I did the same as you, but then changed them all back to Prefer HD. That fixed all the entries that were there, or at least i thought so, but then later I noticed that yesterday's Antiques Roadshow had gone grey and it subsequently didn't record.

Switching the quality setting to work around a startup issue is not ideal, but it's not a great problem. Having to check daily whether what appear to me to be perfectly good recording settings are getting the recordings scheduled properly, no thanks.
Title: Re: New Interactive
Post by: Trial_Master on July 30, 2009, 01:39:13 PM
Yeah that's pretty ordinary. I didn't change back to Prefer HD but it will be interesting to see what happens with next weeks ep. Maybe I should change it back?
Title: Re: New Interactive
Post by: tonymy01 on July 30, 2009, 01:58:13 PM
I have about 40 or 50 shows in my list (I have over 80 keywords in perlTGD on the Topfield 5K.. although not related to interactive, but is related to how many show names I want to catch), do I have to go and change each one!??!?  What a pain in the ****.   But briefly checking twice yesterday, grey was what I expected, so... so far so good.   I did start ditching a lot of my keywords for Seven/Ten who often shafted shows off HD and only to SD (well, permanently SD for Ten I suppose eventually), and turned a lot of them back into real series recordings again finally.
Title: Re: New Interactive
Post by: melvy on July 30, 2009, 03:10:28 PM
Is there any chance you guys could add the following options

Repeats only,
Channel (as opposed to or in addition to network)
and maybe Day of week

Reason for this is I quite often record repeats on ABC2 so that I don't get clashes in prime time for shows on ABC1.  For example I'd like to set up a series record for the Four corners repeat on Tuesdays at 11.30pm.  I understand I can set a time but if the time changes, i miss it.  I believe this would come in handy for repeats in the upcoming Go! channel as well.
Title: Re: New Interactive
Post by: prl on July 30, 2009, 03:49:58 PM
Has anyone else tried pressing any of the "< Previous 6 hours", "Next 6 hours" or "Next Day >>" buttons at the bottom of the "My Upcoming Shows" page?

When I press any of them, it takes me to the "Series Details & Upcoming Episodes" page for Antiques Roadshow.  :o ???

Is the new Interactive going all Hungarian Phrasebook on me?


"My hovercraft is full of eels."
Title: Re: New Interactive
Post by: prl on July 30, 2009, 04:15:18 PM
OK, there is a fairly clear description of what “Prefer High Def” & “Prefer Standard Def” mean.

Quote from: IceTV News
That’s where “Prefer High Def” & “Prefer Standard Def” come in. If you are unsure whether there are two versions of the show available but have a preference as to which version you’d like, then choose either “Prefer High Def” & “Prefer Standard Def”. This way the show will record in whatever version is available and in the version you want.

But that doesn't seem to be what's happening here (http://www.icetv.com.au/iceforum/index.php?topic=1960.msg9475#msg9475).
Title: Re: New Interactive
Post by: HelloGoodThanks on July 30, 2009, 05:40:57 PM
Firstly, thanks for the great work on the new features.

Has the "this channel only/any channel" series record option been removed for a particular reason?

I found this useful in a few situations as Melvy has noted a few posts above. His other suggestions for a "repeats only" option and "day of the week" would be good too for the reasons he has stated.

One of my existing series records seem to be honouring the "this channel only" filter, even though the filter option has been removed, which is a good thing.
Title: Re: New Interactive
Post by: A_G on July 30, 2009, 06:26:19 PM
The new interactive is looking good but I have a couple of issues. The main one is I have a series option to record the Ten News at 5pm but can't get it to change from a grey doughnut. I have edited the series in my shows. The same with Rush tonight which I would have missed because I have been away from home! Interestingly some shows have recorded without a problem...

Also, a little disappointing to see the regional guide problem still not fixed but no great drama beacause it is looking like it could be a Topfield problem maybe?...
Title: Re: New Interactive
Post by: JPP on July 30, 2009, 07:27:12 PM
Has anyone else tried pressing any of the "< Previous 6 hours", "Next 6 hours" or "Next Day >>" buttons at the bottom of the "My Upcoming Shows" page?

When I press any of them, it takes me to the "Series Details & Upcoming Episodes" page for Antiques Roadshow.  :o ???

Is the new Interactive going all Hungarian Phrasebook on me?


"My hovercraft is full of eels."
Seems to work fine for me  :).
Title: Re: New Interactive
Post by: mcpaton on July 30, 2009, 10:01:52 PM
I have set 7 Queensland to use LCN 7 and 70 in the channel listing. However some of my timers refuse to set... 7 Local News and 7 News are coming up with Yellow warning symbols on the Interactive guide. I have set and reset the HD / SD settings etc as people have mentioned above...

Any ideas?

Edit: Looks to be all programs on 7 that aren't working...
Title: Re: New Interactive
Post by: prl on July 30, 2009, 10:42:41 PM
Has anyone else tried pressing any of the "< Previous 6 hours", "Next 6 hours" or "Next Day >>" buttons at the bottom of the "My Upcoming Shows" page?

When I press any of them, it takes me to the "Series Details & Upcoming Episodes" page for Antiques Roadshow.  :o ???

Is the new Interactive going all Hungarian Phrasebook on me?


"My hovercraft is full of eels."
Seems to work fine for me  :).
Hmmm... It works OK on my Mac, too. Maybe I need to clear the PC's browser cache. Firefox in both cases.
Title: Re: New Interactive
Post by: prl on July 31, 2009, 09:15:58 AM
Has anyone else tried pressing any of the "< Previous 6 hours", "Next 6 hours" or "Next Day >>" buttons at the bottom of the "My Upcoming Shows" page?

When I press any of them, it takes me to the "Series Details & Upcoming Episodes" page for Antiques Roadshow.  :o ???

Is the new Interactive going all Hungarian Phrasebook on me?


"My hovercraft is full of eels."
Seems to work fine for me  :).
Hmmm... It works OK on my Mac, too. Maybe I need to clear the PC's browser cache. Firefox in both cases.
Clearing the Firefox cache on the PC didn't help. But logging out and logging back in after clearing the cache made the problem go away.

Where have the eels gone? :)
Title: Re: New Interactive
Post by: Russell at IceTV on July 31, 2009, 09:28:05 AM
Okay I'm confused. All my Series recording are Favourites. I see the Gray icons in My Upcoming Shows on Web Interactive page, on Mobile Page I don't see the non scheculed recording entries at all! Nothing! No Favourite or Gray icon, only the scheduled recording entry shows with red icon and favourite icon.

iPod Touch shows the Favourite icon but does not show the Gray icon for the non scheculed recording entries

Looks like you have indeed found a bug.  ;D

The mobile Upcoming page should be showing the same thing as the main web site, including favourites that aren't also series recordings.  We'll look into it and get it fixed soon.

Thanks for reporting it.

Russell

This is fixed now.  The Upcoming page should look the same on the main web site, the mobile site, and the iPhone app.

The "All" device option on the My Shows page should be working better now also, and it should remember that option when you leave the My Shows page and come back to it.

Thanks,
Russell
Title: Re: New Interactive
Post by: jillmess on July 31, 2009, 09:28:48 AM
I have set 7 Queensland to use LCN 7 and 70 in the channel listing. However some of my timers refuse to set... 7 Local News and 7 News are coming up with Yellow warning symbols on the Interactive guide. I have set and reset the HD / SD settings etc as people have mentioned above...

Any ideas?

Edit: Looks to be all programs on 7 that aren't working...

Have you changed the 'other' channel sevens to "disabled" - particularly Seven-Brisbane?  This sorted things for me (Beyonwiz/Wide Bay region.) 

Jill
Title: Re: New Interactive
Post by: Russell at IceTV on July 31, 2009, 09:59:50 AM
I'm a little dissapointed that the scheme I suggested some weeks ago to use different recording colour icons for each device was not implemented. Instead we now have different pages for each device which I don't find very convenient to use.

Yeah, sorry about that.  We did try to make the pages show multiple devices at once, but found that the changes were going to be ridiculously complicated.  The problem in a nutshell is that if a particular show on the guide page is scheduled to be recorded on multiple devices, we'd need to display the status of the recording on each device, as well as give the user a way to cancel the individual episode and/or the whole series on each device.  The user interface changes alone were going to be very difficult to get working in a way that made sense to the user, but then the actual programming involved made it beyond the reach of what we were able to do in this version.  In the end, we decided the best way to handle both problems was to have a device list at the top of the page where you could select which device you wanted to deal with.

The My Shows page allows you to select "All" devices, which helps a bit.  We're also looking into the idea of making the Upcoming page work similar to the My Shows page, so that if a show is scheduled to be recorded on multiple devices, we might just list the show multiple times.  This wouldn't work for the TV Guide page obviously, but maybe it could work on the Upcoming page at least.  That might help with conflict detection.

Thanks,
Russell
Title: Re: New Interactive
Post by: Russell at IceTV on July 31, 2009, 10:05:22 AM
One other thing I think is a bug, the mobile page used to stay logged in on my Nokia after I accepted to remember log in details. Since the change I have to log in everytime.

Hmm, ok I'm not sure what's causing that.  The login page for the mobile site sets session cookies for the user id and password, so they should stay active for the current "session".  I'm not exactly sure what the Nokia considers the session to be, but I'd think it'd be until the phone was restarted.  Maybe it's only keeping them until the browser is closed?

Also can you tell me more about how you accept to remember the login details?  Is that a feature of the phone?

Thanks,
Russell
Title: Re: New Interactive
Post by: Trial_Master on July 31, 2009, 10:40:02 AM
One other thing I think is a bug, the mobile page used to stay logged in on my Nokia after I accepted to remember log in details. Since the change I have to log in everytime.

Hmm, ok I'm not sure what's causing that.  The login page for the mobile site sets session cookies for the user id and password, so they should stay active for the current "session".  I'm not exactly sure what the Nokia considers the session to be, but I'd think it'd be until the phone was restarted.  Maybe it's only keeping them until the browser is closed?

Also can you tell me more about how you accept to remember the login details?  Is that a feature of the phone?

Thanks,
Russell

Yes it’s a feature of the phone when you enter are username and password it asks if you want to remember them. It used to stay logged in permanently but now it logs out after every session.
When I start to enter the Username it remembers the rest of it and password a bit like auto-fill in IE but it just seems odd that over a year now it always remained logged in and now it doesn’t since the Interactive upgrade.
Title: Re: New Interactive
Post by: jsofikitis on July 31, 2009, 10:43:45 AM
I don't know yet whether it actually fixed mine, but the icons changed to the right colour :)

Yeah, that's what I meant to say, that the icons changed to the right colour. Will check my topfield tonight and will post back.

I can happily report that fixed the issue. Both shows are now set to be recorded.
Title: Re: New Interactive
Post by: Russell at IceTV on July 31, 2009, 10:56:46 AM
Has anyone else tried pressing any of the "< Previous 6 hours", "Next 6 hours" or "Next Day >>" buttons at the bottom of the "My Upcoming Shows" page?

When I press any of them, it takes me to the "Series Details & Upcoming Episodes" page for Antiques Roadshow.  :o ???

Oops, those buttons don't need to be on the My Upcoming Shows page since it already shows a full week.  It's fixed now, so they only appear on the TV Guide page.  Thanks for reporting it.

Russell
Title: Re: New Interactive
Post by: Russell at IceTV on July 31, 2009, 11:05:07 AM
I thought that I'd solved my "grey icons" problem yesterday. Apparently not.

Shaun The Sheep ABC2:
    Any Network
    Any Time
    First Runs & Repeats
    Prefer High Def
    Record All

Red Record Series icon showing at:
    15:55 Thurs 30 Jul, Fri 31 Jul, Mon 3 Aug
Red Queued Record Series icon showing at:
    15:55 Tue 4 Aug
Grey Queued Record Series icon showing at:
    15:55 Wed 5 Aug


I ran the scheduling engine on your series recordings just now, so they should all be ok at the moment. 

We're also re-running it for everyone else's series recordings, so once that finishes in a little while, they should be ok as well.

Quote
What does "Prefer High Def" actually mean?

Prefer High Def means that if the same show is being aired on two different channels in your region at the same time, and one of the channels is in HD, it'll schedule it on the HD channel.  If the show is on at two different times in the same day, they'll be treated separately.  We're looking into the possibility of making it work in that case as well, but that'll be in a future update.

Thanks,
Russell
Title: Re: New Interactive
Post by: Russell at IceTV on July 31, 2009, 11:06:45 AM
I have about 40 or 50 shows in my list (I have over 80 keywords in perlTGD on the Topfield 5K.. although not related to interactive, but is related to how many show names I want to catch), do I have to go and change each one!??!?

We're re-running the scheduling engine on everyone's series recordings now, so when that finishes in a little while, everyone's series should be up to date.

Thanks,
Russell
Title: Re: New Interactive
Post by: prl on July 31, 2009, 11:11:14 AM
I thought that I'd solved my "grey icons" problem yesterday. Apparently not.

Shaun The Sheep ABC2:
    Any Network
    Any Time
    First Runs & Repeats
    Prefer High Def
    Record All

Red Record Series icon showing at:
    15:55 Thurs 30 Jul, Fri 31 Jul, Mon 3 Aug
Red Queued Record Series icon showing at:
    15:55 Tue 4 Aug
Grey Queued Record Series icon showing at:
    15:55 Wed 5 Aug


I ran the scheduling engine on your series recordings just now, so they should all be ok at the moment. 

We're also re-running it for everyone else's series recordings, so once that finishes in a little while, they should be ok as well.

Quote
What does "Prefer High Def" actually mean?

Prefer High Def means that if the same show is being aired on two different channels in your region at the same time, and one of the channels is in HD, it'll schedule it on the HD channel.  If the show is on at two different times in the same day, they'll be treated separately.  We're looking into the possibility of making it work in that case as well, but that'll be in a future update.

Thanks,
Russell
Hi, Russell, I just did a page refresh on "My Upcoming Shows" and all the greyed-out queued series recordings that should have been red turned into red queued series recordings! I'll check the next few day's new recordings, and post if there are any problems, but it's looking good.

Thanks!

My hovercraft is now utterly devoid of eels :)
Title: Re: New Interactive
Post by: Russell at IceTV on July 31, 2009, 11:15:45 AM
One other thing I think is a bug, the mobile page used to stay logged in on my Nokia after I accepted to remember log in details. Since the change I have to log in everytime.

Hmm, ok I'm not sure what's causing that.  The login page for the mobile site sets session cookies for the user id and password, so they should stay active for the current "session".  I'm not exactly sure what the Nokia considers the session to be, but I'd think it'd be until the phone was restarted.  Maybe it's only keeping them until the browser is closed?

Also can you tell me more about how you accept to remember the login details?  Is that a feature of the phone?

Thanks,
Russell

Yes it’s a feature of the phone when you enter are username and password it asks if you want to remember them. It used to stay logged in permanently but now it logs out after every session.

Ok, I've added a "Keep me logged in forever" checkbox to the login page, so if you check that, it'll set permanent cookies instead of session cookies.  Give that a try...

Russell
Title: Re: New Interactive
Post by: Russell at IceTV on July 31, 2009, 11:17:35 AM
My hovercraft is now utterly devoid of eels :)

Excellent news.  ;)
Title: Re: New Interactive
Post by: Trial_Master on July 31, 2009, 11:46:28 AM
Okay I'm confused. All my Series recording are Favourites. I see the Gray icons in My Upcoming Shows on Web Interactive page, on Mobile Page I don't see the non scheculed recording entries at all! Nothing! No Favourite or Gray icon, only the scheduled recording entry shows with red icon and favourite icon.

iPod Touch shows the Favourite icon but does not show the Gray icon for the non scheculed recording entries

Looks like you have indeed found a bug.  ;D

The mobile Upcoming page should be showing the same thing as the main web site, including favourites that aren't also series recordings.  We'll look into it and get it fixed soon.

Thanks for reporting it.

Russell

This is fixed now.  The Upcoming page should look the same on the main web site, the mobile site, and the iPhone app.

The "All" device option on the My Shows page should be working better now also, and it should remember that option when you leave the My Shows page and come back to it.

Thanks,
Russell

I can see the Gray icons on Mobile site and iPod touch app  :)
Title: Re: New Interactive
Post by: Trial_Master on July 31, 2009, 11:47:35 AM
One other thing I think is a bug, the mobile page used to stay logged in on my Nokia after I accepted to remember log in details. Since the change I have to log in everytime.

Hmm, ok I'm not sure what's causing that.  The login page for the mobile site sets session cookies for the user id and password, so they should stay active for the current "session".  I'm not exactly sure what the Nokia considers the session to be, but I'd think it'd be until the phone was restarted.  Maybe it's only keeping them until the browser is closed?

Also can you tell me more about how you accept to remember the login details?  Is that a feature of the phone?

Thanks,
Russell

Yes it’s a feature of the phone when you enter are username and password it asks if you want to remember them. It used to stay logged in permanently but now it logs out after every session.

Ok, I've added a "Keep me logged in forever" checkbox to the login page, so if you check that, it'll set permanent cookies instead of session cookies.  Give that a try...

Russell

You’re a legend that’s working again after I restart the phone. Back to normal  :)
Title: Re: New Interactive
Post by: HelloGoodThanks on July 31, 2009, 03:26:52 PM
Quote
My hovercraft is now utterly devoid of eels :)

My nipples explode with delight. :o
Title: Re: New Interactive
Post by: HelloGoodThanks on July 31, 2009, 03:30:56 PM
One of my existing series records seem to be honouring the "this channel only" filter, even though the filter option has been removed, which is a good thing.

I spoke too soon.

Any chance of getting the "this channel only" filter back especially with GO! coming soon?
Title: Re: New Interactive
Post by: prl on July 31, 2009, 03:43:41 PM
Minor annoying Interactive Web/Dashboard interaction on OS X.

If you have Firefox browser open displaying an IceTV Interactive view that has shows program information while hovering, and enter the Dashboard, the "hover" information from the browser pops up through the dashboard whenever the mouse is over a program title. A bit distracting! :)

I don't know whether there's a way around this.

I don't think that this adversely affects the Anguillar content of the air cushion transport device.
Title: Re: New Interactive
Post by: timaa on July 31, 2009, 04:02:24 PM
Having problems with my shows appearing and dissapearing from my recordings. I missed Rush last night because it wasn't scheduled to record, and now Supernatural has gone, even though it's got the grey icon in the guide, and it's set to 'Prefer High Def' it should still be scheduled. Even with it set to 'Only standard def' it still does not schedule.

Nice that the formatting problems with the guide in Firefox have been fixed, is the orange text supposed to be what's on now? It's been a bit hit and miss today with whats been highlighted.
Title: Re: New Interactive
Post by: mtb on July 31, 2009, 04:34:30 PM
Couple of small issues have arisen...

I have a keyword recording set for "Robert Carlyle" - this has correctly found and set the movie Eragon (Sun, 18:30, Ten).  However, as we already have the movie, I tried to delete it and couldn't... it gives no error but refreshes the page when I click the Cancel Episode button but the recording stubornly stays there, according to the web at least.

From the opposite direction now.... the show "A Survivor's Guide to Plane Crashes" has been added as a keyword recording and I'm damned if I can see why and also cannot delete this one either.  I wonder if you could alter the code which shows the phrase "This show is part of a Keyword Record." to include the keywords/criteria which generated the recording so that this sort of thing can be more easily resolved?

The inability to delete is of more importance though.
Title: Re: New Interactive
Post by: prl on July 31, 2009, 05:10:33 PM
...
Nice that the formatting problems with the guide in Firefox have been fixed, is the orange text supposed to be what's on now? It's been a bit hit and miss today with whats been highlighted.
Yes, but you may need to refresh the browser window to get it to update.
Title: Re: New Interactive
Post by: Trial_Master on July 31, 2009, 06:52:07 PM
I extend my Biggest Loser USA timer manually on the BW to allow for Rove running so late, I extend the timer by 30 minutes and have been doing it all season.

Three times now since the New Interactive appeared the timer keeps getting reset back to 90 minutes. If it happends one more time I'll have to remove it from ICe and programe it directly on BW.

Is this standard behaviour now?
Title: Re: New Interactive
Post by: mcpaton on July 31, 2009, 10:28:55 PM
I managed to get my 7 Qld recording timers set last night by clearing the ICE Cache on my Beyonwiz. When I went to bed, all timers were in the timer list. We were out tonight, and to my surprise, when I arrived home, the timers were still in the timer list, however none of the shows recorded.

Any ideas? I have since deleted all expired timers, and will see how it goes over the weekend, but we still won't get any of those shows back...
Title: Re: New Interactive
Post by: dg on August 01, 2009, 07:41:47 AM
Hi All,

Don't get me wrong I love IceTV BUT..........

I hate how they separate the items by PVR. The ability to manage multiple PVRs is one of the main reasons why I use IceTV.
Having the information separated by PVR makes it more difficult to manage recordings. I wish that there was always an "All" option and that it was the default.

On the "TV Guide" and "My Upcoming Shows" tabs, I hate how I can only view one device at a time.
There should be an "All" like in "My Shows" that displays which PVR is doing the recording.

While I'm at it I also wish that they would provide a "last EPG fetch" status for all PVRs registered.
They should move this status to My Account/Interactive in with Interactive Devices table.

DG
Title: Re: New Interactive
Post by: mjordan on August 01, 2009, 09:10:46 AM
This has to be the worse upgrade ever ....

Ive had shows just disappear from "interactive" ... i set the series recording options, it shows as being a scheduled recording, his refresh and then its goes to "unscheduled"

please please please please go back to the old system!!!!!!!!!!!!!!!!!!!!!!!!!!!!

otherwise i guess its time to cancel the subscription and just set recordings on the device itself
Title: Re: New Interactive
Post by: stubbsy on August 01, 2009, 06:51:01 PM
I just cannot get series recordings to work reliably with the new Interactive, but they worked perfectly before.  A simple example (FWIW I'm in Newcastle & using a Beyonwiz):

1. I choose Monday 3rd August, then click the 7pm Project on "SC Ten N NSW".
2. I choose Show Series Options
3. I choose Any Network / Any time / First runs only / Prefer Standard def (hey it's ten they don't know about HD!) /Record All
4. I click Record series

What happens next is highly variable.  It will always show the red series icon on Monday.  For the remaining days (Tuesday to Friday) some will show the red series icon (currently Firday shows that), but many (Tue, Wed Thursday in this test) show as grey icons.

At step 3 I've tried specifying the channel as Ten or choosing Stdnard Def only or even Prefer high def and it always does the same - some of the eps are grey.

This is driving me nuts.  I'm tempted to set it as a series recording on my Beyonwiz so I don't miss it but know that will screw things up in Interactive.
Title: Re: New Interactive
Post by: A_G on August 01, 2009, 06:55:51 PM
I just cannot get series recordings to work reliably with the new Interactive, ... What happens next is highly variable ... This is driving me nuts.

I am having similar problems. Try as I might, some of the grey iconed shows I can not get to record. I have also had series that were scheduled now show up with grey icons...
Title: Re: New Interactive
Post by: JPP on August 01, 2009, 07:26:32 PM
Hi All,

Don't get me wrong I love IceTV BUT..........

I hate how they separate the items by PVR. The ability to manage multiple PVRs is one of the main reasons why I use IceTV.
Having the information separated by PVR makes it more difficult to manage recordings. I wish that there was always an "All" option and that it was the default.

On the "TV Guide" and "My Upcoming Shows" tabs, I hate how I can only view one device at a time.
There should be an "All" like in "My Shows" that displays which PVR is doing the recording.

While I'm at it I also wish that they would provide a "last EPG fetch" status for all PVRs registered.
They should move this status to My Account/Interactive in with Interactive Devices table.

DG
I too expressed my disappointment in the new arrangement by PVR.

My initial post (http://www.icetv.com.au/iceforum/index.php?topic=1960.msg9469#msg9469) was answered by Russell of ICETV as below (in italics.)


Yeah, sorry about that.  We did try to make the pages show multiple devices at once, but found that the changes were going to be ridiculously complicated.  The problem in a nutshell is that if a particular show on the guide page is scheduled to be recorded on multiple devices, we'd need to display the status of the recording on each device, as well as give the user a way to cancel the individual episode and/or the whole series on each device.  The user interface changes alone were going to be very difficult to get working in a way that made sense to the user, but then the actual programming involved made it beyond the reach of what we were able to do in this version.  In the end, we decided the best way to handle both problems was to have a device list at the top of the page where you could select which device you wanted to deal with.

The My Shows page allows you to select "All" devices, which helps a bit.  We're also looking into the idea of making the Upcoming page work similar to the My Shows page, so that if a show is scheduled to be recorded on multiple devices, we might just list the show multiple times.  This wouldn't work for the TV Guide page obviously, but maybe it could work on the Upcoming page at least.  That might help with conflict detection.

Thanks,
Russell


I agree with you in that the previous version served me better too. If at least an ALL Devices shown could be added to the TV guide page, it would at least get us back to where we were and let us enjoy the additional goodies added in this new version.
Title: Re: New Interactive
Post by: JPP on August 01, 2009, 07:49:37 PM
I'm a little dissapointed that the scheme I suggested some weeks ago to use different recording colour icons for each device was not implemented. Instead we now have different pages for each device which I don't find very convenient to use.

Yeah, sorry about that.......  

Thanks Russell for the explanation. However, I think the new version is a retrograde step wrt managing multiple Devices. Could we at least add an option showing ALL Devices to the TV Guide page as suggested above? TIA.
Title: Re: New Interactive
Post by: Russell at IceTV on August 01, 2009, 11:25:59 PM
I have a keyword recording set for "Robert Carlyle" - this has correctly found and set the movie Eragon (Sun, 18:30, Ten).  However, as we already have the movie, I tried to delete it and couldn't... it gives no error but refreshes the page when I click the Cancel Episode button but the recording stubornly stays there, according to the web at least.

Thanks for reporting this.  I've been able to duplicate the problem, so we'll take a look and get it fixed.

Quote
From the opposite direction now.... the show "A Survivor's Guide to Plane Crashes" has been added as a keyword recording and I'm damned if I can see why and also cannot delete this one either.  I wonder if you could alter the code which shows the phrase "This show is part of a Keyword Record." to include the keywords/criteria which generated the recording so that this sort of thing can be more easily resolved?

That one was because of your keyword recording for: ashes to ashes.  It was picking up the word "ashes" in "crashes", and the word "to" was part of the description as well.  I think you can fix a lot of these types of problems by changing your keywords so they have double-quotes around the exact titles.  So change it to "ashes to ashes" and I think it'll fix it.

And I like the idea of including more info about which keyword it matched with.  We'll look into adding more info like that.

Thanks,
Russell
Title: Re: New Interactive
Post by: Russell at IceTV on August 01, 2009, 11:41:52 PM
Having the information separated by PVR makes it more difficult to manage recordings. I wish that there was always an "All" option and that it was the default.

There's more info about that in this forum post (http://www.icetv.com.au/iceforum/index.php?topic=1965.msg9450#msg9450).

Quote
While I'm at it I also wish that they would provide a "last EPG fetch" status for all PVRs registered.
They should move this status to My Account/Interactive in with Interactive Devices table.

Good suggestion, we'll look into it and see if we can add the last fetch time for each device.

Thanks,
Russell
Title: Re: New Interactive
Post by: Russell at IceTV on August 02, 2009, 12:12:15 AM
1. I choose Monday 3rd August, then click the 7pm Project on "SC Ten N NSW".
2. I choose Show Series Options
3. I choose Any Network / Any time / First runs only / Prefer Standard def (hey it's ten they don't know about HD!) /Record All
4. I click Record series

What happens next is highly variable.  It will always show the red series icon on Monday.  For the remaining days (Tuesday to Friday) some will show the red series icon (currently Firday shows that), but many (Tue, Wed Thursday in this test) show as grey icons.

Hi, sorry you're having problems with it.  Fortunately I think there's an easy answer...

This is happening because of how your channel list is setup in My Account, on the TV Guide tab.  I can see that you have Ten Digital unchecked for "Show on IceTV Website", but you also have "Send to PVR as LCN" set to "All".  This section of My Account is new, so maybe we haven't explained it well enough yet.

What's happening is that since "Send to PVR as LCN" is set to "All", the scheduling engine is scheduling shows on Ten Digital, but you can't see it on the web site.  If you were to turn on the "Show on IceTV Website" checkbox for Ten Digital, you'd see that every episode was set to be recorded, either on "Ten Digital" or "SC Ten N NSW".

If you truly don't get the channel Ten Digital on your PVR, you probably want to change "Send to PVR as LCN" to "Disabled" for that channel, and then the scheduling engine won't use that channel anymore.

We also might need to put a warning on the My Account page so that it tells you about this, when you have a channel hidden on the web site but enabled for the PVR.

And I'm also going to look into why it's scheduling some shows on "Ten Digital" and some on "SC Ten N NSW" -- seems like it ought to use one or the other for all recordings, but I'll check.  That was causing part of your confusion as well, since it seems to select different channels each time, so you were seeing different results each time you tried it.

Let me know if you have other questions about it.

Thanks,
Russell
Title: Re: New Interactive
Post by: Russell at IceTV on August 02, 2009, 12:18:53 AM
I just cannot get series recordings to work reliably with the new Interactive, ... What happens next is highly variable ... This is driving me nuts.

I am having similar problems. Try as I might, some of the grey iconed shows I can not get to record. I have also had series that were scheduled now show up with grey icons...

Take a look at the forum post I just added about this.  I think you might be having the same problem, since you also have channels hidden from the web site but not hidden from your PVR:

http://www.icetv.com.au/iceforum/index.php?topic=1960.msg9546#msg9546

Russell
Title: Re: New Interactive
Post by: Russell at IceTV on August 02, 2009, 12:22:35 AM
I agree with you in that the previous version served me better too. If at least an ALL Devices shown could be added to the TV guide page, it would at least get us back to where we were and let us enjoy the additional goodies added in this new version.

The problem with the previous version was that although it wasn't limited to a particular device, it didn't work very well for multiple devices.  If you had a show scheduled to record on multiple devices, it was somewhat random as to which device it would say it was going to be recorded on.  And whichever device it picked, that device was the only one you could cancel the episode and/or whole series for.

I know this new solution is not perfect because there's no way to display all devices at once on the guide pages, but it's a lot more accurate because it lets you completely control each show on each device.  But we hear you, and we'll keep working on a better way to display all devices.

Thanks,
Russell
Title: Re: New Interactive
Post by: stubbsy on August 02, 2009, 10:02:51 AM
This is happening because of how your channel list is setup in My Account, on the TV Guide tab.  I can see that you have Ten Digital unchecked for "Show on IceTV Website", but you also have "Send to PVR as LCN" set to "All".  This section of My Account is new, so maybe we haven't explained it well enough yet.
Russell

Thanks for both the detail and the prompt response.  I have now set the LCN to disabled for all my channels set as unchecked for show on website (maybe that should be the default?).  I then deleted the series recording and added it back and all is now fine.  I agree it could be better explained as for the life of me I could not work out why some were grey and some were red.  Maybe you could add the comment for the grey icon "or may be on a channel you've hidden".  In my case these hidden recodings weren't being set on the PVR either since that channel doesn't exist in Newcastle.
Title: Default "Record one per day" best choice?
Post by: futzle on August 02, 2009, 11:27:46 AM
I notice that the default Limit when you add a new series recording is "Record 1 per day".  Is this wise?  My mind is fast-forwarding to the future when a network broadcasts a Special Movie-length Episode two new episodes back-to-back, and the hapless user who just accepted all the defaults is surprised to find their recording cut off.

I suggest "Record All" as a safer default that will cop IceTV less flak in the long term.

lets you completely control each show on each device.

(Which was a feature I remember requesting a while ago, and which I am grateful is now implemented.  Thanks!)
Title: Re: New Interactive
Post by: A_G on August 02, 2009, 03:02:51 PM
I just cannot get series recordings to work reliably with the new Interactive, ... What happens next is highly variable ... This is driving me nuts.

I am having similar problems. Try as I might, some of the grey iconed shows I can not get to record. I have also had series that were scheduled now show up with grey icons...

Take a look at the forum post I just added about this.  I think you might be having the same problem, since you also have channels hidden from the web site but not hidden from your PVR:

http://www.icetv.com.au/iceforum/index.php?topic=1960.msg9546#msg9546

Russell

Thanks for the quick reply (and who says Ice isn't worth having!!!). I can now at least get grey icons to change to red. Will see how the scheduling goes.
Title: Re: New Interactive
Post by: Russell at IceTV on August 03, 2009, 11:03:25 AM
I have a keyword recording set for "Robert Carlyle" - this has correctly found and set the movie Eragon (Sun, 18:30, Ten).  However, as we already have the movie, I tried to delete it and couldn't... it gives no error but refreshes the page when I click the Cancel Episode button but the recording stubornly stays there, according to the web at least.

Thanks for reporting this.  I've been able to duplicate the problem, so we'll take a look and get it fixed.

This is now fixed, and you should be able to cancel the recording created by the keyword.  Let us know if you still have problems with it.

Thanks for reporting it,
Russell
Title: Re: New Interactive
Post by: mtb on August 04, 2009, 04:09:40 PM
This is now fixed, and you should be able to cancel the recording created by the keyword.  Let us know if you still have problems with it.
Yup, I can now also delete "A Survivor's Guide to Plane Crashes", thanks for the explanation for that one!
Title: Re: New Interactive
Post by: mtb on August 04, 2009, 06:01:24 PM
Another minor glitch for you look at sometime...

Browsing through the week ahead, using the Time/Channel: "Rest of the Day" option only.  Reaching the bottom of the guide there are four buttons (Prev. day, Prev. 6 hrs., Next 6 hrs., Next Day).  However, if I set a recording on a day, when the page refreshes the buttons have vanished.  Seen it a couple of times.  No biggie, just a minor flaw.

Unfortunately the Delete issues seems to have returned... I can't seem to get rid of another Keyword result - "Jamie Oliver" this time - "Jamie Saves Our Bacon", Wed., 21:30 won't go away.
Title: Re: New Interactive
Post by: mtb on August 05, 2009, 03:44:57 PM
Unfortunately the Delete issues seems to have returned... I can't seem to get rid of another Keyword result - "Jamie Oliver" this time - "Jamie Saves Our Bacon", Wed., 21:30 won't go away.
...and now it's showing with the recording failed icon.  

Clicking the Reschedule Recording button returns the "Queued Single Recording" icon... and Cancel seems to finally remove it... except it doesn't!  Waited a minute, refreshed and there it was again.  Ah well.

It seems determined to record Jamie for us... all the worse for being a program all about Pork and us being veggies, eek!

Still, if all we have is a few extra recordings at this early stage of the release, that's no real worry.
Title: Re: New Interactive
Post by: prl on August 05, 2009, 04:28:27 PM
Another greyed out series recording.

ACT guide/Beyonwiz DP-S1

Domestic Blitz WIN NSW 18:30 Sun 9 Aug

Series settings:
Any Network
Any time
First runs only
Prefer high def
Record all

It's not marked as a repeat. It is only showing on WIN NSW (not WIN NSW HD), but it still should pass the "Prefer" test. I think it's a new series startup.

Is there still a problem with programs entering the My Upcoming Shows list?

I'll leave it as-is in case anyone of the IceTV team would like to look at it, and I'll only try to fix it when it gets nearer.

Edit: 19:20 same day as original post. The Domestic Blitz that was greyed out and but showing on both TV Guide and My Upcoming Shows (Firefox 3.5.2 Win XP Pro SP2) is now showing as greyed out only in TV Guide. No sign of it at all in Upcoming (Firefox 3.5.2 OS X 10.5.7).

The same thing happened for Harper's Island (SC 10 Mon 00:15) for the episode on Mon 3 Aug when it re-entered the My Upcoming Shows list after not showing on the previous Monday (Jul 27). I think I fixed that by going to My Shows, and setting the network to Ten, then saving. Before that it had the same settings as Domestic Blitz above.
Title: Re: New Interactive
Post by: srto2 on August 05, 2009, 05:59:02 PM
Series recordings are "greying out" for me as well.  "The Cook and the Chef" and "Spicks and Specks" disappeared today.  I've restored them at the website and will wait and see.  My daily series recording of ABC News disappeared yesterday so I've wiped that altogether from the website and set up the timer manually.

I'm using a Beyonwiz DP-P1 that works perfectly without ICE Interactive so I guess if interactive continues to be buggy I'll stop using it and wait until the next iteration.  I find it particularly painful to have to check the website or the timers every day to see how ephemeral things are.
Title: Re: New Interactive
Post by: Russell at IceTV on August 06, 2009, 12:31:50 AM
Another greyed out series recording.

I'm not sure why the scheduling engine didn't pick it up before, but it seems to be ok now.  If you want to get the scheduling engine to scan a series again, just click on it in My Shows and then click the Save Changes button.  You don't have to make any changes.  Give it a few seconds to scan, and then check it again.  It should pick it up automatically, but maybe it missed something during the big release the other day.

You asked about the My Upcoming Shows page...  Programs only show up there if they're scheduled to be recorded (with a red dot of some kind) or they're favourites or they're recommended.  Programs with grey icons won't be displayed there unless they're marked as a favourite as well.

Russell
Title: Re: New Interactive
Post by: Russell at IceTV on August 06, 2009, 12:37:08 AM
Series recordings are "greying out" for me as well.  "The Cook and the Chef" and "Spicks and Specks" disappeared today.

Your series recording for "The Cook and the Chef" is set for first runs only, and only at 6:30pm.  Right now there's only one show matching that criteria, on Wednesday, and it's currently scheduled for recording.  All of the others are showing grey icons because they're repeats and they're not on at 6:30pm.  It's the same problem for "Spicks and Specks".  It's set for first runs only, and only at 8:30pm.  The showing on Wednesday is scheduled to be recorded, but all other showings don't match the criteria because they're repeats and not on at 8:30pm

Thanks,
Russell
Title: Re: New Interactive
Post by: Russell at IceTV on August 06, 2009, 01:03:19 AM
Browsing through the week ahead, using the Time/Channel: "Rest of the Day" option only.  Reaching the bottom of the guide there are four buttons (Prev. day, Prev. 6 hrs., Next 6 hrs., Next Day).  However, if I set a recording on a day, when the page refreshes the buttons have vanished.  Seen it a couple of times.  No biggie, just a minor flaw.

Thanks for reporting this.  It should be fixed now.

Russell
Title: Re: New Interactive
Post by: prl on August 06, 2009, 10:10:01 AM
Another greyed out series recording.

I'm not sure why the scheduling engine didn't pick it up before, but it seems to be ok now.  If you want to get the scheduling engine to scan a series again, just click on it in My Shows and then click the Save Changes button.  You don't have to make any changes.  Give it a few seconds to scan, and then check it again.  It should pick it up automatically, but maybe it missed something during the big release the other day.

Thanks, it's now showing correctly on Windows/Firefox. I can't check Mac/Firefox at the moment, but consider it fixed unless I post about it again. Thanks for the hint on how to give the scheduler a nudge. Pity that you couldn't find out why it didn't schedule.

You asked about the My Upcoming Shows page...  Programs only show up there if they're scheduled to be recorded (with a red dot of some kind) or they're favourites or they're recommended.  Programs with grey icons won't be displayed there unless they're marked as a favourite as well.

Russell

Ahhh. That explains it. Most of our recordings are also marked as favourites, so I see quite a few greyed out series recordings, and I thought that that was default behaviour.

Thanks again,
Title: Re: New Interactive
Post by: srto2 on August 06, 2009, 10:56:00 AM

Your series recording for "The Cook and the Chef" is set for first runs only, and only at 6:30pm.  Right now there's only one show matching that criteria, on Wednesday, and it's currently scheduled for recording.  All of the others are showing grey icons because they're repeats and they're not on at 6:30pm.  It's the same problem for "Spicks and Specks".  It's set for first runs only, and only at 8:30pm.  The showing on Wednesday is scheduled to be recorded, but all other showings don't match the criteria because they're repeats and not on at 8:30pm


Hi Russell,

The reason they were there when you looked was because I had already reinstated them before posting.  They were there on Tuesday too, but were deleted at your end sometime yesterday (I had checked on line earlier) and then removed from my timer list when the wiz fired up (view timer) to perform its daily EPG fetch yesterday afternoon.

Regards,
Rob



Title: Re: New Interactive
Post by: mtb on August 06, 2009, 11:36:53 AM
...I like the idea of including more info about which keyword it matched with.  We'll look into adding more info like that.
Given the number of comments we're seeing about greyed out icons and the like, I wounder if it might be worth extending the idea to encompass all matches.

Basically, whenever the user hovers or click on an icon, it gives details of why the show has or has not been recorded.  It could help minimise the number of enquiries of this type you get and help the users to understand how and why recordings do and don't get set and how to correct them.
Title: Re: New Interactive
Post by: tonymy01 on August 06, 2009, 11:52:13 AM
I absolutely support this idea, please ICE, give reasons for match and for grey in hover over.   Also would be good to provide a "status history" or some such thing, that gives us access to the update logs that I am sure you at ICE can see.   Such things as "blah blah:timer set on date XX/timeYY", "timer rejected on xx/yy" etc.
Title: Re: New Interactive
Post by: prl on August 06, 2009, 12:27:09 PM
...I like the idea of including more info about which keyword it matched with.  We'll look into adding more info like that.
...
Basically, whenever the user hovers or click on an icon, it gives details of why the show has or has not been recorded.  It could help minimise the number of enquiries of this type you get and help the users to understand how and why recordings do and don't get set and how to correct them.

I have suggested this in the past for the error (yellow triangle "!") icon. IIRC Russell (I think, or one of the other good folk at IceTV Technical) said that they don't get any more information back from the PVR about why the recording failed. But I like the idea of extending the idea to greyed-out icons (where they do have the information).
Title: Re: New Interactive
Post by: srto2 on August 06, 2009, 01:16:31 PM
Series recordings that were scheduled in "My upcoming shows" have been changing to series recordings "waiting to be scheduled".  When that happens it seems that the timer is deleted from the wiz  That was the case this morning with most of my series recordings, whereas they were scheduled OK last night.  I have re-saved them and will wait to see what happens when the wiz fires itself up this afternoon.

Maybe there is some screwball thing happening with communication between ICE and my Wiz but it really seems like the ICE software is buggy.

So I fully endorse the request for access to the update/status log files so that we can see what is going on.

Regards,
Rob
Title: Re: New Interactive
Post by: srto2 on August 06, 2009, 03:53:31 PM
OK, my daily update has happened and My Upcoming Shows still indicate "queued series recording" but it now shows "Neighbours" scheduled on 10 for Wednesday 10/8. 

Now I've never watched "Neighbours" in my life, and sure as hell I'd never want to record an episode  :).  And it wasn't on the list this morning and the wiz is sitting at home on its lonesome...

Please explain  ;)

Regards,
Rob
Title: Re: New Interactive
Post by: Neon Kitten on August 07, 2009, 04:20:56 AM
"Rush" didn't record for me last night while I was out. I presume it's another "grey circle incident".

Illegally (care factor zero) downloading it now from a torrent site.

Fix this, Ice. Come on already.
Title: Re: New Interactive
Post by: mtb on August 07, 2009, 05:44:53 PM
...the wiz is sitting at home on its lonesome...
There is the explanation, right in front of you - your Wiz is lonely and bored and has taken to watching daytime TV all on its own, it'll be recording The Young and the Restless next!

Seriously though, there do seem to be a few extra recordings being reported - my guess is that the (updated?) keyword engine is picking up more unintended matches that we don't expect (e.g. ashes to ashes gave me A Survivors Guide to Crashes) - though Ice found that, not me.  You might have to look closer or type each of your keywords into the search box until you find the one that triggered Neighbours.
Title: Re: New Interactive
Post by: srto2 on August 07, 2009, 06:43:21 PM
Seriously though, there do seem to be a few extra recordings being reported - my guess is that the (updated?) keyword engine is picking up more unintended matches that we don't expect (e.g. ashes to ashes gave me A Survivors Guide to Crashes) - though Ice found that, not me.  You might have to look closer or type each of your keywords into the search box until you find the one that triggered Neighbours.

That's a pretty good suggestion but AFIK I don't have any keyword searches active.  I have "Doctor Who" set as a favourite is all.  Maybe the keyword engine just does its own thing...

I'm hoping interactive settles down and any residual bugs get exterminated.  But I'd sooner record stuff that I didn't want, like "Neighbours" rather than have timers arbitrarily deleted.

Cheers,
Rob

Title: Re: New Interactive
Post by: A_G on August 07, 2009, 07:36:32 PM
Still a few problems with the new interactive. I set two programs to record on Go! on Sunday night. Both of these have shown up as being sent to the PVR (red circles) but neither has appeared on the PVR. One should have shown up as error as there is a timer clash. Something to look at...
Title: Re: New Interactive
Post by: tonymy01 on August 07, 2009, 07:54:26 PM
Donuts, or fully enclosed?
Title: Re: New Interactive
Post by: mcpaton on August 08, 2009, 08:18:14 AM
Why do my Local News recordings show up on Interactive as "Failed" after they have recorded?
Title: Re: New Interactive
Post by: prl on August 08, 2009, 12:00:49 PM
Why do my Local News recordings show up on Interactive as "Failed" after they have recorded?
I see this occasionally, too (Beyonwiz DP-S1/ACT Ice Guide).
Title: Re: New Interactive
Post by: A_G on August 08, 2009, 01:06:53 PM
Donuts, or fully enclosed?

Fully coloured red circle, not doughnut..  ;)
Title: Re: New Interactive
Post by: mtb on August 08, 2009, 10:59:09 PM
Donuts, or fully enclosed?

Fully coloured red circle, not doughnut..  ;)
That would be a jam donut, as opposed to a ring donut then?
Title: Re: New Interactive
Post by: prl on August 08, 2009, 11:42:50 PM
Donuts, or fully enclosed?

Fully coloured red circle, not doughnut..  ;)
That would be a jam donut, as opposed to a ring donut then?
Or a former US President (http://www.youtube.com/watch?v=hH6nQhss4Yc). :)

(And yes, I know that that's not what the crowd took the phrase to mean in the speech.)
Title: Re: New Interactive
Post by: srto2 on August 09, 2009, 09:32:45 AM
.
(And yes, I know that that's not what the crowd took the phrase to mean in the speech.)

Ich bin ein Berliner?  Bah!  Ich bin Berliner danke.   ;D
Title: Re: New Interactive
Post by: prl on August 10, 2009, 07:15:56 PM
.
(And yes, I know that that's not what the crowd took the phrase to mean in the speech.)

Ich bin ein Berliner?  Bah!  Ich bin Berliner danke.   ;D
Well, probably not. "Ich bin Berliner" means pretty much "I'm a native of Berlin." Discussions I've seen online with native German speakers is that what Kennedy said was perfectly sensible and no-one would have thought that he was calling himself "ein Berliner Krapfen", largely because Berliners just call them "Pfannkuchen". Anyway, the crowd's response certainly suggests whatever the finer grammatical points are, Kennedy communicated the sense perfectly.

There's more about the status of "I am a jelly doughnut" as an urban legend in the Wikipedia entry (http://en.wikipedia.org/wiki/Ich_bin_ein_Berliner#Jelly_doughnut_urban_legend) about Kennedy's Berlin  speech.

I won't try to defend his pronunciation, though :)
Title: Re: New Interactive
Post by: prl on August 10, 2009, 07:22:36 PM
Getting back on topic, though. I see to my disappointment that the series recording that should have recorded last night's episode of Harpers Island, the final, went grey and didn't record. I did absolutely nothing to the series recording settings. There seems to still be some problems with the new scheduler.

I'm normally pretty sanguine about missed TV episodes, but even though HI was pretty ordinary drama, it would have been nice to see the ending.
Title: Re: New Interactive
Post by: Neon Kitten on August 11, 2009, 10:16:41 AM
Getting back on topic, though. I see to my disappointment that the series recording that should have recorded last night's episode of Harpers Island, the final, went grey and didn't record. I did absolutely nothing to the series recording settings. There seems to still be some problems with the new scheduler.

Yeah, there certainly is.

I'm keeping a hawk's eye on this week's timer for "Rush" myself, which remains red at the moment but which has failed to record the past two weeks.

Title: Re: New Interactive
Post by: dg on August 11, 2009, 10:54:57 AM
Getting back on topic, though. I see to my disappointment that the series recording that should have recorded last night's episode of Harpers Island, the final, went grey and didn't record. I did absolutely nothing to the series recording settings. There seems to still be some problems with the new scheduler.

I'm normally pretty sanguine about missed TV episodes, but even though HI was pretty ordinary drama, it would have been nice to see the ending.

At the initial changeover I missed a whole lot of shows across both of my devices.
I eventually had to

This seems to have fixed the problem, but I must check to see if HI actually recorded.

DG

Update: My device recorded the last HI episode.
Title: Re: New Interactive
Post by: prl on August 12, 2009, 10:59:45 AM
Another grey alien.

I have a series recording set for Shaun The Sheep ABC2, ACT guide, set with:
Any network
Any time
First runs & repeats
Prefer high def.
Record all

The series recording has red "Series Recording" icons set for 15:55 on Wed 12 Aug, Thu 13, and Fri 14 Aug, and a red "Queued Series Recording" for Tue 18 Aug.

But it has a grey "Queued Series Recording" for Mon 17 Aug.

I've made no changes to the Shaun recording settings since before the new Interactive started up. This is just weird.

"Interactive is a feature unique to IceTV, which enables you to create your own personalised EPG so that all your programs are found and managed for you. Saving you time and hassle so you'll never miss your favourite shows again." Or not.

Edit: I've just noticed that a similar thing has happened to my Scrapheap Challenge Series recordings (also ABC2). I have the same Series Recordings settings as for Shaun, and I'm seeing has red "Series Recording" icons set for 1830 Wed 12 Aug, Thu 13, and Fri 14 Aug, and a red "Queued Series Recording" for 1830 Tue 18 Aug.

But it has a grey "Queued Series Recording" for 0925 and 1010 Sun 16 Aug and for 1830 Mon 17 Aug.
Title: Re: New Interactive
Post by: srto2 on August 12, 2009, 06:15:33 PM
Quote
"Interactive is a feature unique to IceTV, which enables you to create your own personalised EPG so that all your programs are found and managed for you. Saving you time and hassle so you'll never miss your favourite shows again."

Indeed.  But unfortunately I too have to check religiously every day, and generally need to restore timers that have disappeared.

I'm giving Interactive 3/10 at this stage and will probably revert to manual until improvements are made.  If you have to check every day, as far as I am concerned it is just a pain in the arse.  I had two reasons for moving up to a Beyonwiz:  HD, of course, and ICE Interactive.

Regards,
Rob
Title: Re: New Interactive
Post by: prl on August 12, 2009, 07:10:29 PM
The timers I mentioned in my earlier post (http://www.icetv.com.au/iceforum/index.php?topic=1960.msg9694#msg9694) changed without me doing anything. Now the Sunday timers that were grey Queued Series Recordings are now red Series Recordings, and the Monday grey Queued Series Recordings are now red. Beats me what's going on!
Title: Re: New Interactive
Post by: mcpaton on August 12, 2009, 08:14:39 PM
Now I seem to be having some issues with Interactive and my Beyonwiz. I am getting grey donuts and shows not scheduling on the BW. Talkin Bout Your Generation, Law & Order SVU and Criminal Intent all worked last week, but haven't worked this week. I missed TBYG but have found the problem soon enough to save L&O...

What's happening? Why work one week, and not the next? Why only some shows? Come on guys, this is crazy!!!!
Title: Re: New Interactive
Post by: tonymy01 on August 12, 2009, 10:42:50 PM
How the heck do you edit your series recording now?  When I click on a grey donut/etc, I choose the "series details and upcoming episodes" and it shows me just the upcoming eps, and the "cancel series" and "remove favourite" and "back" options.   Don't tell me you have to go to the "My Shows" to do this... I have a massive list in there, it is not intuitive at all to have a look at a grey dot, see it is a show I may want to record, figure it probably hasn't recorded because it is a repeat and my series recording is setup to record 1st runs, but then not be able to get access to all the pull downs you normally get when setting up a series recording in the first place.  
"Cancel series" is not good enough, I don't want to cancel it, I want to confirm I only have 1st runs and perhaps alter it to 1st runs & repeats....  This really annoys me now, everytime I click on any of the "my upcoming shows" I want to be able to adjust my series for them accordingly... please fix this ICE.

Edit:
That is annoying, for my Keyword recordings, I get another button "show series options" and this gives me all the pulldowns I wanted.   So it appears the non-keyword based series are still not as feature rich as the keyword ones, despite keyword recordings obviously having the risk of false matches etc.    I just spent a bit of time converting my keyword recordings to real series recordings now we get the HD/SD option for normal series....  was this a waste of my time?    I have about 60 or 70 series & keywords... this is a lot to muck about with if anything needs checking/changing.
Title: Re: New Interactive
Post by: prl on August 13, 2009, 10:12:19 AM
... Don't tell me you have to go to the "My Shows" to do this...
I'm not sure how to tell you that that's what you have to do without telling that that's what you have to do :)

I agree about your comments about the user-friendliness (or lack of it).
Title: Re: New Interactive
Post by: prl on August 14, 2009, 09:37:40 AM
I've got more grey Queued Series Recording icons for Shaun the Sheep and Scrapheap challenge. The problem persists...
Title: Re: New Interactive
Post by: Russell at IceTV on August 14, 2009, 10:50:02 AM
I've got more grey Queued Series Recording icons for Shaun the Sheep and Scrapheap challenge. The problem persists...

Sorry about that.  We found a problem in our scheduling engine, but I think we may have it fixed now.  We'll watch it over the next few days and see.  In the mean time, we've re-run the scheduler on all of your series recordings, so they should be looking better now.

Thanks,
Russell
Title: Re: New Interactive
Post by: prl on August 14, 2009, 11:05:29 AM
I've got more grey Queued Series Recording icons for Shaun the Sheep and Scrapheap challenge. The problem persists...

Sorry about that.  We found a problem in our scheduling engine, but I think we may have it fixed now.  We'll watch it over the next few days and see.  In the mean time, we've re-run the scheduler on all of your series recordings, so they should be looking better now.

Thanks,
Russell
Thanks, Russell, I refreshed the page and the only grey donuts I see now are ones that should be grey. I'll keep a look out for any problems over the next few days, too.
Title: Re: New Interactive
Post by: mcpaton on August 18, 2009, 07:51:40 AM
Why do I have a red series donut on tonight's Talkin Bout your Generation?
Title: Re: New Interactive
Post by: Russell at IceTV on August 18, 2009, 08:00:17 AM
Why do I have a red series donut on tonight's Talkin Bout your Generation?

It looks like you have a series recording setup for that on your My Shows page (http://www.icetv.com.au/interactive/myshows).

Russell
Title: Re: New Interactive
Post by: prl on August 18, 2009, 09:51:14 AM
I've got more grey Queued Series Recording icons for Shaun the Sheep and Scrapheap challenge. The problem persists...

Sorry about that.  We found a problem in our scheduling engine, but I think we may have it fixed now.  We'll watch it over the next few days and see.  In the mean time, we've re-run the scheduler on all of your series recordings, so they should be looking better now.

Thanks,
Russell
Thanks, Russell, I refreshed the page and the only grey donuts I see now are ones that should be grey. I'll keep a look out for any problems over the next few days, too.
Hi, Russell. I'm still seeing grey "Queued Series Recordings" for Scrapheap Challenge (ABC2) for 0925 and 1010 Sun Aug 23, and 1830 Mon 24, and for Shaun the Sheep (ABC2) 1555 Mon Aug 24. I'm using ACT IceTV guide on a Beyonwiz DP-S1.

All of the episodes of both programs are correctly set for all days from today up to Fri Aug 21 (there aren't any episode for either on Sat).

Both recordings are set for:
Any Network
Any time
First runs & repeats
Prefer high def.
Record all

I haven't changed the recording settings since you re-ran the scheduler for me. It's getting a bit frustrating and not really up to IceTV's advertised (http://www.icetv.com.au/about/): "all your programs are found and managed for you. Saving you time and hassle so you'll never miss your favourite shows again."
Title: Re: New Interactive
Post by: Russell at IceTV on August 18, 2009, 11:06:31 AM
I've got more grey Queued Series Recording icons for Shaun the Sheep and Scrapheap challenge. The problem persists...

Sorry about that.  We found a problem in our scheduling engine, but I think we may have it fixed now.  We'll watch it over the next few days and see.  In the mean time, we've re-run the scheduler on all of your series recordings, so they should be looking better now.

Thanks,
Russell
Thanks, Russell, I refreshed the page and the only grey donuts I see now are ones that should be grey. I'll keep a look out for any problems over the next few days, too.
Hi, Russell. I'm still seeing grey "Queued Series Recordings" for Scrapheap Challenge (ABC2) for 0925 and 1010 Sun Aug 23, and 1830 Mon 24, and for Shaun the Sheep (ABC2) 1555 Mon Aug 24. I'm using ACT IceTV guide on a Beyonwiz DP-S1.

Oops.  It seems the bug wasn't quite fixed...  But the good news is that your account has been quite helpful in finding the bug, and I think we've actually found it now.

I've re-run the scheduler on your series recordings again, and they're fixed again, so let's see if they really do stay fixed this time.  At least we have a good way to know if it's fixed or not.  :)  The bug we found today certainly looks like it's the culprit, so maybe this will take care of it.

Thanks,
Russell
Title: Re: New Interactive
Post by: prl on August 18, 2009, 11:21:48 AM
... But the good news is that your account has been quite helpful in finding the bug ...

Hi, Russell. Thanks, I think.  ;)

Anyway, I hope you have nailed the bug this time. Your re-running the scheduler has fixed my greyed-out Queued entries, and they're now a healthy shade of red. I'll keep an eye on them, and let you know if there are any problems.

Thanks once more for your help.
Title: Re: New Interactive
Post by: mcpaton on August 18, 2009, 05:38:22 PM
Why do I have a red series donut on tonight's Talkin Bout your Generation?

It looks like you have a series recording setup for that on your My Shows page (http://www.icetv.com.au/interactive/myshows).

Russell

Sorry, yes It is set to record, but is a donut still, and hasn't set the timer on my Beyonwiz
Title: Re: New Interactive
Post by: prl on August 18, 2009, 05:39:47 PM
Why do I have a red series donut on tonight's Talkin Bout your Generation?

It looks like you have a series recording setup for that on your My Shows page (http://www.icetv.com.au/interactive/myshows).

Russell

Sorry, yes It is set to record, but is a donut still, and hasn't set the timer on my Beyonwiz
Has your Beyonwiz been out of standby since you set the recording on IceTV?
Title: Re: New Interactive
Post by: srto2 on August 18, 2009, 06:57:41 PM
It seems that nearly every day, rather than update timers, "Interactive" deletes timers.

Yesterday Spicks & Specks and Cook & Chef (for Wednesday) were deleted so I restored them.  Today Finding the Fallen and Tony R's Crime and Punishment were deleted as indicated in "My upcoming Shows".  I fired up the Wiz just before Finding the Fallen was due to start and the timer was not there.  But it miraculously started to record and equally miraculously appeared in "My upcoming Shows" after that.  Clearly there is no way the Wiz could have started form standby had I not turned it on.   Crime & Punishment has now appeared in the Timer list and "My upcoming Shows" as well.
   
I am going away for a few days and won't have access to the 'net so I can have no confidence that anything will record.

I am sorry people but this is just not good enough and to say that I am disappointed is an understatement.

Is anyone actually using this "service" successfully with a DP-P1?  And if I set all shows to record manually, how do I stop ICE from deleting them if nothing is listed on-line?
Title: Re: New Interactive
Post by: Vortical on August 18, 2009, 07:04:46 PM
Mine has worked perfectly on my Beyonwiz S1 and Topfield 7100 since the new Ice Interactive was implemented

I had a couple of timers fail to send to the 7100 Possibly becuase they had a . in the title but they send through fine to the S1.

I also had to clear the IceTV cache on the Beyonwiz though shortly after scanning for GO just prior to the official switch on.
Title: Re: New Interactive
Post by: mcpaton on August 18, 2009, 10:38:30 PM
Why do I have a red series donut on tonight's Talkin Bout your Generation?

It looks like you have a series recording setup for that on your My Shows page (http://www.icetv.com.au/interactive/myshows).

Russell

Sorry, yes It is set to record, but is a donut still, and hasn't set the timer on my Beyonwiz
Has your Beyonwiz been out of standby since you set the recording on IceTV?

Yes. In fact it hasn't been IN standby. Also, Gavin & Stacey was definitely set up yesterday, but I noticed tonight it had disappeared from the BW, and the indicator on Ice TV had turned back into a donut....

This is getting a bit frustrating...!
Title: Re: New Interactive
Post by: Russell at IceTV on August 19, 2009, 08:17:39 AM
It seems that nearly every day, rather than update timers, "Interactive" deletes timers.

Sorry about that.  If you've been seeing shows get scheduled on the web site and then unscheduled, it may have been because of the bug I mentioned in this post yesterday (http://www.icetv.com.au/iceforum/index.php?topic=1960.msg9736#msg9736).  We're hoping it's fixed now, but we're also keeping an eye on it.  We re-ran the scheduler on everyone's recordings yesterday, so hopefully you should see things scheduled correctly today.

Thanks,
Russell
Title: Re: New Interactive
Post by: A_G on August 19, 2009, 08:40:41 AM
I haven't been following the thread the last few days but I still have unscheduled recordings (all from today onwards). The PVR was on for a good few hours last night but nothing went through...

I haven't been home to check the PVR yet but will later. Still, Ice is not showing correctly if they have scheduled.
Title: Re: New Interactive
Post by: Russell at IceTV on August 19, 2009, 10:12:10 AM
I still have unscheduled recordings (all from today onwards).

Can you tell me which shows aren't being scheduled correctly?  I had a look at your recordings just now but I didn't see anything unusual.  Maybe I didn't know what to look for though.

Thanks,
Russell
Title: Re: New Interactive
Post by: A_G on August 19, 2009, 10:34:32 AM
Thanks Russell, looks like they all scheduled this morning when the 0930 timer went off. Was just strange that nothing went across last night... will double check the PVR later today but so far looks good...

Are there still issues with timers being delted ad-hoc? I missed one Sunday night but I don't know whether the show (Rescue Special ops) actually aired. There were many instances of this before the new interactive and in the early days of the release. I think everything else recorded okay...
Title: Re: New Interactive
Post by: prl on August 19, 2009, 11:00:14 AM
I've got more grey Queued Series Recording icons for Shaun the Sheep and Scrapheap challenge. The problem persists...

Sorry about that.  We found a problem in our scheduling engine, but I think we may have it fixed now.  We'll watch it over the next few days and see.  In the mean time, we've re-run the scheduler on all of your series recordings, so they should be looking better now.

Thanks,
Russell
Thanks, Russell, I refreshed the page and the only grey donuts I see now are ones that should be grey. I'll keep a look out for any problems over the next few days, too.
Hi, Russell. I'm still seeing grey "Queued Series Recordings" for Scrapheap Challenge (ABC2) for 0925 and 1010 Sun Aug 23, and 1830 Mon 24, and for Shaun the Sheep (ABC2) 1555 Mon Aug 24. I'm using ACT IceTV guide on a Beyonwiz DP-S1.

Oops.  It seems the bug wasn't quite fixed...  But the good news is that your account has been quite helpful in finding the bug, and I think we've actually found it now.

I've re-run the scheduler on your series recordings again, and they're fixed again, so let's see if they really do stay fixed this time.  At least we have a good way to know if it's fixed or not.  :)  The bug we found today certainly looks like it's the culprit, so maybe this will take care of it.

Thanks,
Russell

Hi, Russell, It looks like I'm still the lightning rod for scheduler bugs. The two series recordings episodes for today that had previously been having problems with (Shaun the Sheep & Scrapheap Challenge) have scheduled correctly, but my recording for All Saints (21:30 Thu 25 Aug, Prime SC and Prime SC HD) has not - both the SD and HD episodes are showing as greyed queued series recordings.

My settings are slightly different from the other recordings I was having problems with:
Network: Prime
Any time
First runs only
Prefer high def
Record all

ACT Guide/Beyonwiz DP-S1.

Another difference with the recordings that now appear to be fixed is that while all the recordings are "Prefer high def", there was no high def version for Shaun or Scrapheap, but there is, of course, for the prime time episodes of All Saints.

Thanks for all your help so far, I hope you can get this sorted, too!
Title: Re: New Interactive
Post by: Russell at IceTV on August 19, 2009, 11:27:14 AM
my recording for All Saints (21:30 Thu 25 Aug, Prime SC and Prime SC HD) has not - both the SD and HD episodes are showing as greyed queued series recordings.

My settings are slightly different from the other recordings I was having problems with:
Network: Prime
Any time
First runs only

I believe that's because you have the series recording set for first runs only, but all of the episodes of All Saints currently scheduled in your region are repeats.

Russell
Title: Re: New Interactive
Post by: prl on August 19, 2009, 04:40:18 PM
my recording for All Saints (21:30 Thu 25 Aug, Prime SC and Prime SC HD) has not - both the SD and HD episodes are showing as greyed queued series recordings.

My settings are slightly different from the other recordings I was having problems with:
Network: Prime
Any time
First runs only

I believe that's because you have the series recording set for first runs only, but all of the episodes of All Saints currently scheduled in your region are repeats.

Russell

Hi, Russell. You're right, it is marked up in IceTV as a repeat. I didn't expect the All Saints episode to be a repeat, so I'm afraid I didn't check that. Sorry. But the IceTV synopsis doesn't sound like a repeat to me, and it's not marked as a repeat in yahoo7's guide either, though the other All Saints time slots, which are repeats are marked in yahoo7 as repeats. I know that this isn't the right forum for this info, so I'll post it in the EPG Content forum, too.
Title: Re: New Interactive
Post by: srto2 on August 19, 2009, 05:48:55 PM
It seems that nearly every day, rather than update timers, "Interactive" deletes timers.

Sorry about that.  If you've been seeing shows get scheduled on the web site and then unscheduled, it may have been because of the bug I mentioned in this post yesterday (http://www.icetv.com.au/iceforum/index.php?topic=1960.msg9736#msg9736).  We're hoping it's fixed now, but we're also keeping an eye on it.  We re-ran the scheduler on everyone's recordings yesterday, so hopefully you should see things scheduled correctly today.

Thanks,
Russell

Thanks Russell.  I think  :-\

But "The Cook & the Chef" has morphed into grey doughnuts again.  Now don't get me wrong, it's not the end of the world if some of these shows don't record because they are set to record mainly to test the system.  But while I am away there are a couple of other programs that I really don't want to miss...

Because my 'net access is NextG I can either leave it at home talking to the Wiz or I can take it with me if I will be in a decent coverage area; I can't have both without spending a lot more money.  I'm hoping that you can resolve the situation, and I know you can "feel" my frustration, but after a few years of fault free Toppy timers the thought of ICE actually deleting things rather than verifying them really boggles my mind  >:( ...

EDIT:  This is crazy.  After posting the above and doing nothing else, the grey doughnuts have been replaced by red filled doughnuts.  I'm not going to check the Wiz, I'll just wait and see...
Title: Re: New Interactive
Post by: Russell at IceTV on August 20, 2009, 12:23:21 AM
"The Cook & the Chef" has morphed into grey doughnuts again.

EDIT:  This is crazy.  After posting the above and doing nothing else, the grey doughnuts have been replaced by red filled doughnuts.

Well, it appears that we've found another bug in the scheduling engine, and this time you were the lucky user to help us find it.  ;D

I checked your recordings, and you were right.  It had unscheduled something it shouldn't have.  It turns out this particular bug was related to the fact that you're in Adelaide, or more specifically, that you're not in the Sydney timezone.  It only happened in very specific cases, but this was one of those cases, so we were able to spot it.  I've fixed it and rescanned everyone's series recordings, so hopefully this was the last one.  We're watching it...

Thanks,
Russell
Title: Re: New Interactive
Post by: Russell at IceTV on August 20, 2009, 07:31:26 AM
I wonder if you could alter the code which shows the phrase "This show is part of a Keyword Record." to include the keywords/criteria which generated the recording so that this sort of thing can be more easily resolved?

I like the idea of including more info about which keyword it matched with.  We'll look into adding more info like that.

You should now be able to see which Keyword Recording or Keyword Favourite was used to schedule a show.  When you see the (http://www.icetv.com.au/images/remoteicons/remote_keywordrec.png) and (http://www.icetv.com.au/images/remoteicons/remote_keywordfavourite.png) icons, click the show to open it, and you'll see a line like this:

   This show matched the Keyword Favourite: "the simpsons" -treehouse

And the keywords will be linked to the matching entry on your My Shows page.

For series recordings, you'll see something similar, with a link to the series recording entry on your My Shows page:

   This show is part of a series recording.

Give it a try.

Thanks,
Russell
Title: Re: New Interactive
Post by: tonymy01 on August 20, 2009, 08:36:45 AM
It turns out this particular bug was related to the fact that you're in Adelaide, or more specifically, that you're not in the Sydney timezone. 
Hehe, this explains why I have been quite happy with the transition, I believe everything I have set has worked (mind you, I might just be ignorant to stuff I have missed, I don't tend to read the real EPG guides to see what is coming up, nor be able to briefly see at a glance what is recording and/or a fave that *should* be recording thanx to not having a Widget at the moment GRR.
Title: Re: New Interactive
Post by: srto2 on August 20, 2009, 08:39:12 AM
"The Cook & the Chef" has morphed into grey doughnuts again.

EDIT:  This is crazy.  After posting the above and doing nothing else, the grey doughnuts have been replaced by red filled doughnuts.

Well, it appears that we've found another bug in the scheduling engine, and this time you were the lucky user to help us find it.  ;D

I checked your recordings, and you were right.  It had unscheduled something it shouldn't have.  It turns out this particular bug was related to the fact that you're in Adelaide, or more specifically, that you're not in the Sydney timezone.  It only happened in very specific cases, but this was one of those cases, so we were able to spot it.  I've fixed it and rescanned everyone's series recordings, so hopefully this was the last one.  We're watching it...

Thanks,
Russell

Thanks Russell,

The next weird thing is that the Wiz fired up at the appropriate time for "Cook & the Chef" or so I thought.
But the show did not record.  So somehow a "view" timer was evidently left as some vestigial remnant of the original.

But good news that the debugging is proceeding.

Regards,
Rob
Title: Re: New Interactive
Post by: mtb on August 26, 2009, 12:55:26 AM
You should now be able to see which Keyword Recording or Keyword Favourite was used to schedule a show.  When you see the (http://www.icetv.com.au/images/remoteicons/remote_keywordrec.png) and (http://www.icetv.com.au/images/remoteicons/remote_keywordfavourite.png) icons, click the show to open it, and you'll see a line like this:

   This show matched the Keyword Favourite: "the simpsons" -treehouse

And the keywords will be linked to the matching entry on your My Shows page.

For series recordings, you'll see something similar, with a link to the series recording entry on your My Shows page:

   This show is part of a series recording.

Give it a try.

Thanks,
Russell


It's excellent, really excellent, works like a charm.  I know it's pushing it a bit... any chance of including it in the RSS feed?  Not the link, just the text would do.
Title: Re: New Interactive
Post by: prl on August 31, 2009, 05:44:43 PM
Elusive genres.

Is there still an intention to allow genre to me specified in a keyword search? Or can it be done and I have just missed something?

If you select a genre other than All in the TV Guide, then all the other genres attached to the program disappear from the program details. For example: if I select "All" as the genre, Friday's ODI on SBS 1/HD shows its genre to be "Sport, Cricket" in the program details, but If I select "Sport" as the genre, the program details only show "Sport" as the genre, and if I select "Cricket" as the genre, the details only show "Cricket". It's a bit silly, really, because if I've selected a genre, I know that that genre is attached to the program; why are the other genre tags being excluded? This probably isn't all that much use now, but it might help in tuning a Keyword recording/Favourite when genre is permitted in the search.

Genre tags don't seem to be displayed for programs that are "Not upcoming in the next 7 days". In fact, no tags are displayed. I can understand that some tags might not be appropriate because they can't be relied on to be the same for the next series, or even for a repeat, but I think that the next airing of CRICKET: The Ashes may, just possibly, still be "Sport, Cricket" :) Again, having this would be more useful when genre can be used with keyword searches.
Title: Re: New Interactive
Post by: Russell at IceTV on August 31, 2009, 11:43:37 PM
It's excellent, really excellent, works like a charm.  I know it's pushing it a bit... any chance of including it in the RSS feed?  Not the link, just the text would do.

Sounds like it should be possible.  We'll look into it.

Thanks,
Russell
Title: Re: New Interactive
Post by: Russell at IceTV on August 31, 2009, 11:44:39 PM
Is there still an intention to allow genre to me specified in a keyword search? Or can it be done and I have just missed something?

Sorry, it's not something we're supporting right now, but we've considered adding it at some point in the future.

Quote
If you select a genre other than All in the TV Guide, then all the other genres attached to the program disappear from the program details.

Oops, sounds like a bug.  We'll look into it, thanks.

Quote
Genre tags don't seem to be displayed for programs that are "Not upcoming in the next 7 days".

That's correct, it's not something being included for shows that are not upcoming, but it sounds like something that could be added.  We'll take a look at it.

Thanks,
Russell
Title: Re: New Interactive
Post by: prl on September 01, 2009, 09:44:24 AM
Thanks, Russell.
Title: Re: New Interactive
Post by: srto2 on September 02, 2009, 04:34:06 PM
Strange happenings now  ???

This morning my daily EPG Load (Manual View Timer, 15:00) and my daily ABC News timers (Interactive,19:00) were deleted.  Strange indeed but I have this funny feeling because it happened last week, and, I think, the week before as well.  I can't be certain but I reckon Wednesday is the day of this dirty deed.

I think the rest of the timers are intact.  I could understand it if it was Nine News, but what have you guys got against the ABC  ;)

I am really close to trusting this system... but maybe not yet?
Title: Re: New Interactive
Post by: tonymy01 on September 02, 2009, 04:39:57 PM
Do you have DCM enabled on the Wiz?  If it detects broadcaster changes, it re-arranges the channels and may drop timers for any channels it thinks doesn't exist any more.  Make sure you don't have any duplicates in your "list" view (all channels, not just your current favourites group) on the Wiz, otherwise confusion will reign and the Wiz will give you probs.
Title: Re: New Interactive
Post by: srto2 on September 02, 2009, 05:21:44 PM
Do you have DCM enabled on the Wiz?  If it detects broadcaster changes, it re-arranges the channels and may drop timers for any channels it thinks doesn't exist any more.  Make sure you don't have any duplicates in your "list" view (all channels, not just your current favourites group) on the Wiz, otherwise confusion will reign and the Wiz will give you probs.

DCM is disabled.  There are no duplicates in my "list" view which is my only favourites group.  In the "All Sevices" list the only "duplicates" are the extra channels in each MUX ie ABC3, SBS3, SBS4 etc.

I was worried that the hassles I had initially with Interactive might be a Wiz bug but I think this one is down to ICE as well.  In the guide, ICE tells me for ABC News:
Quote
This show is part of a series recording  but is not scheduled to be recorded.
(Recording show would exceed requested shows per day limit.)

Well, jeez, I only want to record one per day!

Is there still a possibility of a Wiz bug do you think?  Most of my Timers are ABC or SBS, and as far as I can tell I think my manual view timer to update the guide and the news are the only timers that are getting blown away.

Cheers,
Rob

EDIT:  Hold the phone!  I had ABC1 (LCN2) and ABC1 (LCN21) in All Services.  Little bugger must have snuck back in when I rescanned at some stage.  Let's hope that that was the problem after all.
Title: Re: New Interactive
Post by: tonymy01 on September 02, 2009, 06:25:51 PM
No, that isn't really a duplicate in the way I am describing, I mean two of the same LCN number.
Do you really only want to record one per day?  What if they do a double header?
Regards
Title: Re: New Interactive
Post by: ice123456789 on September 02, 2009, 09:18:33 PM
I get the same problem. I set one per day in order to get around the unfortunate problem that the new interface does not allow setting a specific channel, only network and preferred definition.
Having set a series recording for standard def only, once per day and (say) ABC, I find that Interactive refuses to  schedule a recording if both ABCHD and ABC1 have the same program. Both programs get the grey icon - one of which complains that it won't record because that would exceed the number of recordings per day, the other that it is the wrong definition
Title: Re: New Interactive
Post by: Russell at IceTV on September 03, 2009, 09:24:08 AM
Having set a series recording for standard def only, once per day and (say) ABC, I find that Interactive refuses to  schedule a recording if both ABCHD and ABC1 have the same program. Both programs get the grey icon - one of which complains that it won't record because that would exceed the number of recordings per day, the other that it is the wrong definition

Thanks for pointing this out.  We found the problem and fixed it, so if you try it again now, it should schedule the show on the SD channel correctly.  An easy way to get the scheduling engine to scan the shows for a particular series again is to just go to the My Shows page, click a series to open it, and click Save Changes.  You should then see the changes it makes within about 30 seconds or so.

Russell
Title: Re: New Interactive
Post by: ice123456789 on September 03, 2009, 03:03:38 PM

Quote
Thanks for pointing this out.  We found the problem and fixed it, so if you try it again now, it should schedule the show on the SD channel correctly.  An easy way to get the scheduling engine to scan the shows for a particular series again is to just go to the My Shows page, click a series to open it, and click Save Changes.  You should then see the changes it makes within about 30 seconds or so.

Russell

Thanks for this.
Am I correct in saying that it is no longer possible to select the exact channel for an Interactive recording, or am I missing something?
Title: Re: New Interactive
Post by: prl on September 03, 2009, 03:22:45 PM
...
Am I correct in saying that it is no longer possible to select the exact channel for an Interactive recording, or am I missing something?
That's correct, you can't do it directly. It only matters when the same program is being shown more than once on the same day, either at different times and/or in SD and HD.

But you can get a reasonable amount of control by using Network selection, SD only/Prefer SD/Prefer HD/HD only, Record n per day or the recording time. Record n only allows you to record the first n.
Title: Re: New Interactive
Post by: HelloGoodThanks on September 06, 2009, 03:50:05 PM

Quote
Thanks for pointing this out.  We found the problem and fixed it, so if you try it again now, it should schedule the show on the SD channel correctly.  An easy way to get the scheduling engine to scan the shows for a particular series again is to just go to the My Shows page, click a series to open it, and click Save Changes.  You should then see the changes it makes within about 30 seconds or so.

Russell

Thanks for this.
Am I correct in saying that it is no longer possible to select the exact channel for an Interactive recording, or am I missing something?

I would really like to see the "this channel only" option returned to the filtering options as multi-channelling is really hitting it's stride. ;)
Title: Re: New Interactive
Post by: ice123456789 on September 06, 2009, 04:38:34 PM
I second that!
Title: Re: New Interactive
Post by: crippstor on September 07, 2009, 07:41:08 AM
another +1 to that please
Title: Re: New Interactive
Post by: mtb on September 07, 2009, 02:16:28 PM
When setting a Series recording from the TV Guide, the time options are Any time or This time only, but when adjusting the recording, the drop-down shows Any time and all 5 minute time slots from midnight to midnight.

While I can understand the reasoning behind this I just wonder if it might be better to include a time range option as well, either as two drop-downs (from and to) or even a series of preset bands (e.g. midnight-6am, 6am-noon, noon-6pm, 6pm-midnight).

I only ask as my wife wants me to record the last showing of a particular show that appears multiple times per day - setting by the exact hour/minute seems prone to fail over time, if the show were to wander a little.
Title: Re: New Interactive
Post by: jillmess on September 07, 2009, 04:47:18 PM
or even a series of preset bands (e.g. midnight-6am, 6am-noon, noon-6pm, 6pm-midnight).
+1 for this.  I currently want to record Fringe, Eleventh Hour & Moonlight on Go! but have a problem as all are repeats, with a second showing each week on the following day.  The only option to get just one recording each week is to select the specific time - and then make sure I keep an eye out for any changes in the times.

Jill
Title: Re: New Interactive
Post by: zoszos68 on September 08, 2009, 12:58:21 AM
In Vista Media Center I find that if I have already recorded a show it will not record the same episode again if it is repeated.
Not sure how long after it will not record. The message I get is will not record as already have a previous airing (well something similar).

Just remembered it do the same before recording as well i.e. if select "Big Bang" for Sunday it will not select Monday noon as it knows it's the same eps. Also if I manually select the show within Vista Media center it will let me know I have selected a previous instance of the show or already have a recoding.

On a personal note if I do get a double recording I just delete one. Have always wondered why others are not happy with that as it's not that often it happens. But I'm sure there's a reason I don't know (except disk space).
Kevin

Title: Re: New Interactive
Post by: prl on September 15, 2009, 12:43:54 PM
It might be useful for IceTV to add the "greyed out" series recording icon to the What do the red, orange and green icons mean? (http://www.icetv.com.au/cgi-bin/websupport.cgi?op=show_faq&faq_id=126&faq_cat_id=23) FAQ. Also, the Icons are now red, orange, green, (primarily) yellow and grey. :) Perhaps "coloured recording icons" might be a better phrasing now?
Title: Re: New Interactive
Post by: prl on September 20, 2009, 11:48:14 AM
Still problems with Prefer high def in my recordings from the ACT guide (Beyonwiz DP-S1 PVR).

I have series recordings set for Border Security and The Force (Prime ACT 1930 & 2000 Sunday 20 Sep). They are set as:
Any network
Any time
First runs only
Prefer High Def
Record all

The last episodes were broadcast in HD and recorded correctly. This Sunday, they've been bumped from HD by the movie Cool Runnings.

IceTV Interactive decided that what I really wanted to do was record Cool Runnings (OK movie, but I've seen it a few times before), and not bother with Border Security or The Force.

Even after deleting the recording for Cool Runnings, IceTV still thinks that I don't want to record what I've asked it to record. I've left the recording set up as it was, apart from deleting Cool Runnings, in case anyone from IceTV can have a look at it. I'll set up a once-off recording from the PVR this evening.

Isn't the advertised attraction of IceTV that it will "[Save] you time and hassle so you'll never miss your favourite shows again"?
Title: Re: New Interactive
Post by: tonymy01 on September 20, 2009, 02:47:15 PM
Identical problem for me.   The Wiz shows pink for cool runnings, so it can't be the full timeslot, but ICE shows a red dot for it.   In fact, tonight seems to be a mess for everyshow, I have Rove for some reason with the red spot in ICE, but I don't record Rove?
Also the movie after is red dotted "the shape of things" and I don't recall setting a timer for that either.
ICE, it appears when you shuffle stuff around you bugger peoples series recordings, when you guys are the one who are meant to be tracking it (given you set the original timer, you had the original EPG, you modded the EPG because of changes).
Title: Re: New Interactive
Post by: prl on September 20, 2009, 04:22:02 PM
Identical problem for me.   The Wiz shows pink for cool runnings, ...
Seems we share a taste for trash docos :)
Title: Re: New Interactive
Post by: Gary on September 20, 2009, 07:40:26 PM
Identical problem for me.   The Wiz shows pink for cool runnings, so it can't be the full timeslot, but ICE shows a red dot for it.   In fact, tonight seems to be a mess for everyshow, I have Rove for some reason with the red spot in ICE, but I don't record Rove?
Also the movie after is red dotted "the shape of things" and I don't recall setting a timer for that either.
ICE, it appears when you shuffle stuff around you bugger peoples series recordings, when you guys are the one who are meant to be tracking it (given you set the original timer, you had the original EPG, you modded the EPG because of changes).
Same problem here and I am guessing, Tony, that your Rove and Shape of Things timers are due to Nurse Jackie dropping off the schedule as it did the same for me.

Disappointing that IceTV didn't update both timers to reflect the changes as they obviously changed well ahead of the timer start times.
Title: Re: New Interactive
Post by: tonymy01 on September 20, 2009, 09:41:15 PM
Aha, bingo, yep, checked out 1/2 of Nurse Jacky last week, wanted to have another look. 
Title: Re: New Interactive
Post by: prl on September 21, 2009, 09:08:28 AM
... I'll set up a once-off recording from the PVR this evening.
...
After I added the one-off recordings of Border Security and The Force, the two recording entries on IceTV changed from greyed-out series recordings to normal red series recordings. Perhaps the changes on the Beyonwiz prodded the scheduler hard enough for it to re-examine the schedule.

I'll have a look at how the recordings are set up when the rest of Sun 27's schedule is posted this afternoon.
Title: Re: New Interactive
Post by: tonymy01 on September 21, 2009, 10:16:06 AM
I don't know if it is the new beta fw we are testing Peter or this is normal behaviour but I didn't fix the timers up last night and the wiz recorded and named them with the original names. So as was mentioned, it was Nurse Jackie that was originally set. But I got to see a bit of Rove instead, in small doses and a 10 year special was ok.
Title: Re: New Interactive
Post by: prl on September 21, 2009, 10:40:27 AM
I don't know if it is the new beta fw we are testing Peter or this is normal behaviour but I didn't fix the timers up last night and the wiz recorded and named them with the original names. So as was mentioned, it was Nurse Jackie that was originally set. But I got to see a bit of Rove instead, in small doses and a 10 year special was ok.

I don't recognise Gary as a Beyonwiz beta tester (certainly not under that handle, anyway), and he seems to have had a similar problem, so perhaps it's not connected to the current beta. It looks more like an IceTV server problem than a Beyonwiz problem. Could be wrong, though.

I didn't look at the timers on the Beyonwiz before I deleted the Cool Runnings entry on IceTV (tut, tut), because I didn't connect it with the other shows, so I don't know whether it would have worked anyway. IceTV was still showing the timers as being on Prime HD, so it seems unlikely that they were correct, but I guess I'll never know now.
Title: Re: New Interactive
Post by: tonymy01 on September 21, 2009, 11:11:29 AM
It appears to be a case of ICE not sending deletes through for the changed EPG entries  that are related to the timers.    But what is not explainable is that it still could have (should have?) sent the SD timers thru for BorderSecurity/TheForce as my Wiz wasn't using up the other tuner/recording slot at that time.   So it is a case of ICE seriously not doing any kind of interactive scheduling fixes when they do EPG fixes.   I have had this in the past also, in the past it was unclear what was to blame (as the show in question moved to a later timeslot on the same channel, and both the original timeslot and the later timeslot ended up getting recorded... so did they send a delete thru?  Does the Wiz honour a delete?), but I am 99.9% sure that ICE is to blame this time, due to the fact that the shows still existed, weren't shuffled to a new timeslot, but were relegated to SD only (and I also have "prefer HD" for many/most of my ICE Interactive series recordings).
Title: Re: New Interactive
Post by: Gary on September 21, 2009, 11:24:03 AM
I would also have thought it would have to be IceTV as nothing was updated on the website never mind the lack of update on the Wiz.
Title: Re: New Interactive
Post by: prl on September 21, 2009, 01:13:41 PM
The Prime ACT schedule for ACT Sun Sep 27 has been released, and my series recordings for Border Security and The Force for Sun Sep 27 are still out of whack. The IceTV schedule has Prime HD has Chicken Little scheduled for 90 min starting at 1830. This means that Border Security (2000) on Prime HD has been bumped, but The Force (2030) shows up in the IceTV schedule as being on both Prime and Prime SD.

All of my IceTV series recordings for the two shows are shown greyed out; the Prime entry for Border Security, and both the Prime and Prime HD entries for The Force. Chicken Little does not show a recording icon of any kind.

I don't think the Beyowniz is on, so it's looking to me like this is purely an IceTV problem. Edit: the Beyonwiz came on at 1230 to record Poirot. If Prime is going to have a variable Sunday evening schedule caused by a regular "family" movie of variable length week to week on Prime HD starting at 1830, then I think that this problem needs to be sorted out.
Title: Re: New Interactive
Post by: tonymy01 on September 21, 2009, 01:42:07 PM
Peter, that is over 5days away, they won't schedule yet.
Title: Re: New Interactive
Post by: prl on September 21, 2009, 02:33:34 PM
Peter, that is over 5days away, they won't schedule yet.
You're right, of course. So my conclusion about it not being a Beyonwiz problem should then stand.
Title: Re: New Interactive
Post by: prl on September 21, 2009, 05:43:49 PM
Another IceTV scheduling problem (ACT schedule, Beyonwiz DP-S1).

I had an old series recording set up for Lewis (1200 Tue Prime ACT, starting repeat of series). The original timer was set before the new Interactive, and I think it was translated correctly to a "First runs & repeats" series recording in new Interactive. It showed up (correctly) to record on 22 Sep, but I don't want to record it, so I changed it to "First runs only". It's stayed resolutely as a "Scheduled series recording".

Series recording options:
Prime
Any time
First runs only (changed today from First runs and repeats)
Prefer standard def
Record all
Title: Re: New Interactive
Post by: prl on September 22, 2009, 09:33:53 AM
My series recordings for Border Security and the force are now showing up correctly in IceTV, apparently fixed overnight. The recording for Lewis is now also showing up correctly by not showing up (greyed out icon, and not appearing in My Upcoming).

However, the one-off recording that I had for the SBS One movie The Perfume of the Woman in Black (2310 Wed 23 Sep) disappeared overnight. I think that that was one I set up from the Beyonwiz. I've set it up again. The only other recording I have (weekly Thurs, 1950 ABC1, 10 min) that was set up on the Beyonwiz wasn't affected by whatever happened overnight.

Thanks, IceTV.
Title: Re: New Interactive
Post by: tonymy01 on September 22, 2009, 10:24:09 AM
But Peter, Border Security is 5days away now, which meets the criteria of timers only getting sent up to 5days away.   They don't send 7days worth of timers (only EPG).
Title: Re: New Interactive
Post by: prl on September 22, 2009, 11:09:29 AM
But Peter, Border Security is 5days away now, which meets the criteria of timers only getting sent up to 5days away.   They don't send 7days worth of timers (only EPG).
I'm not sure what you're getting at. My timers for Border Security and The Force (and also the other evening timers for Sunday) are still showing as "queued". The important thing for me is that they're now showing as "queued series", not as grey "episode not scheduled". I imagine that they'll be changed over to scheduled later today when the Beyonwiz gets turned on.
Title: Re: New Interactive
Post by: tonymy01 on September 22, 2009, 11:50:54 AM
Oh, my point was just that from 5-7days, you can't rely at all on what ICE is telling you for timers as the system hasn't even analysed whether it should be queuing them...  of course I could be speaking out my bum here.
Title: Re: New Interactive
Post by: prl on September 22, 2009, 12:36:57 PM
Oh, my point was just that from 5-7days, you can't rely at all on what ICE is telling you for timers as the system hasn't even analysed whether it should be queuing them...  of course I could be speaking out my bum here.
On Sunday, it's decided that The Force on Prime HD should be "queued", but The Force on Prime should be grey "episode not scheduled". It's also correctly put both episodes of Scrapheap Challenge into grey "episode not scheduled", because I have that marked as first runs only. That sounds as though it's already decided what to do with the recording timers. I agree that the final test is when the timers actually get sent (or really, when they get run at the correct time!), but as far as I can tell, my problem with the Force and Border recordings is fixed.
Title: Re: New Interactive
Post by: prl on September 22, 2009, 03:07:28 PM
There was an item this morning on ABC RN Breakfast (Fran Kelly interviewing David Knox (http://www.abc.net.au/rn/breakfast/stories/2009/2692687.htm)) saying that for the last ten weeks of the rating season, 15 new shows are going to be launched; ten of them next week!

David Knox: ... the networks have all been changing these shows around at the last minute
Fran Kelly: Desperate jostling, isn't it?
-- from about half-way through the interview.

Expect more "desperate jostling" :)
Title: Re: New Interactive
Post by: JPP on September 23, 2009, 04:57:28 PM
There was an item this morning on ABC RN Breakfast (Fran Kelly interviewing David Knox (http://www.abc.net.au/rn/breakfast/stories/2009/2692687.htm)) saying that for the last ten weeks of the rating season, 15 new shows are going to be launched; ten of them next week!

David Knox: ... the networks have all been changing these shows around at the last minute
Fran Kelly: Desperate jostling, isn't it?
-- from about half-way through the interview.

Expect more "desperate jostling" :)

It's times like these that legitimise PVR junkies like me with 2 or more PVRs ;D.
Title: Re: New Interactive
Post by: richardp on September 25, 2009, 09:15:42 AM
If a show gets an error icon (which I find is usually because there are already 2 shows recording at the same time), I'd like to see Ice automatically attempt to record a repeat instead (this could be a user-configurable option of course). I would suggest that Ice should only look for repeats of the same episode within a 7 day period. I know ABC often does this by repeating shows on ABC2 the following day, and now it seems that GO! is repeating some shows at a later slot even on the same day.

This could be further extended by switching the failed scheduled recording for one of the successfully queued ones if the former has no alternates but the latter does. I appreciate that this would be a lot more complex though.

Another related idea is a priority system. Shows/series could be assigned a priority (1-5 or 1-10 scale perhaps) by the user. If schedules are always sent to the device in order of priority, then any shows that can't be recorded due to no available timers would already be those with the lowest priority. I often find that the 'wrong' show (in my opinion) is the one that misses out when these conflicts occur.
Title: Re: New Interactive
Post by: prl on September 25, 2009, 11:54:37 AM
I can't schedule these two programs properly: The Beating of the Butterfly's Wings (SBS1 Sat 26 Sep 2140), originally a once-off recording set from IceTV; or Kurt Wallander: The Brothers (SBS2 Sun 27 Sep 2310), an IceTV keyword recording.

Initially they queued but didn't schedule (red donut icon, no corresponding timer). Resend All Recordings for the device didn't change it. Setting the timers manually on the Beyonwiz without changing the IceTV settings changed both the IceTV icons for the shows to (http://www.icetv.com.au/images/remoteicons/remote_error.png).

ACT schedule; Beyonwiz DP-S1 recorder.
Title: Re: New Interactive
Post by: prl on September 26, 2009, 10:50:44 PM
I can't schedule these two programs properly: The Beating of the Butterfly's Wings (SBS1 Sat 26 Sep 2140), originally a once-off recording set from IceTV; or Kurt Wallander: The Brothers (SBS2 Sun 27 Sep 2310), an IceTV keyword recording.

Initially they queued but didn't schedule (red donut icon, no corresponding timer). Resend All Recordings for the device didn't change it. Setting the timers manually on the Beyonwiz without changing the IceTV settings changed both the IceTV icons for the shows to (http://www.icetv.com.au/images/remoteicons/remote_error.png).

ACT schedule; Beyonwiz DP-S1 recorder.
I deleted the recordings on IceTV and the timers on the Beyonwiz, then recreated them. The recordings and timers were then set correctly. But still not really the advertised "you’ll never miss a show again." Well, not if you keep an eagle eye on what IceTV's doing, anyway.
Title: Re: New Interactive
Post by: JPP on September 26, 2009, 11:31:39 PM
I deleted the recordings on IceTV and the timers on the Beyonwiz, then recreated them. The recordings and timers were then set correctly. But still not really the advertised "you’ll never miss a show again." Well, not if you keep an eagle eye on what IceTV's doing, anyway.
Perhaps the problems I'm experiencing on the Toppy 2400 may not be the Toppy's fault after all?
Title: Re: New Interactive
Post by: prl on September 27, 2009, 07:21:15 AM
I deleted the recordings on IceTV and the timers on the Beyonwiz, then recreated them. The recordings and timers were then set correctly. But still not really the advertised "you’ll never miss a show again." Well, not if you keep an eagle eye on what IceTV's doing, anyway.
Perhaps the problems I'm experiencing on the Toppy 2400 may not be the Toppy's fault after all?
I'm not sure, but certainly IceTV has been acting a bit strangely at the margins for me recently. I only deleted the two recorings I was having problems with, not the whole lot.
Title: Re: New Interactive
Post by: prl on October 01, 2009, 10:18:44 AM
I'm still having problems with inconsistencies between what the IceTV Interactive Web page says about my recordings and what's on my Beyonwiz.

I have a series recording for Better Homes and Gardens (Prime S HD 1930 Fri 2 Oct), with settings:
Network Prime
Any Time
First runs only
Prefer high def
Record 1 per day

and I have a keyword recording for "kurt wallendar" (no quotes in the actual search string), matching the show on SBS2 2300 Sun 4 Oct, with settings:
Any network
First runs & repeats
Prefer standard def
Record 1 per day

Both recordings are stuck with "queued" icons in IceTV, even though they've sent the correct timers to the Beyonwiz. For a short time last night, the Kurt Wallendar recording also showed the error icon, but it went away later in the night.

ACT IceTV guide, Beyonwiz DP-S1 running 1.05.306 beta firmware.

Some feedback from the IceTV technical folk about the problems I've been reporting about recording timer inconsistencies would be much appreciated. Any information the might be useful to Beyonwiz engineering about the 306 beta, if it is the cause, would also help.
Title: Re: New Interactive
Post by: JPP on October 01, 2009, 12:12:34 PM
My 2400 ICETV service is getting from bad to worse.  A copy of my post on the UK site b elow:

Well, the plot thickens or should I say the service is thinning out.

It appears that I only get one shot or burst of Ice Timers after a clearing out and reconfiguration of the Device and Timers on the ICE Interactive Web.

The timers on the Toppy gradually get removed as the recordings are being made, but no new timers or reservations appear.

I also read on the BeyonWiz Forum, that ICETV on the Wiz is also deteriorating. The new V2 of Interactive has IMO been a disaster from its release. For the little eyecandy we got, we lost reliablity and for 2 devices or more, loss of funtionality.

Moreoever, we still don't have our Widget back  - I used it almost exclusivly to set my recordings up with.
Title: Re: New Interactive
Post by: prl on October 01, 2009, 12:32:33 PM
...I also read on the BeyonWiz Forum, that ICETV on the Wiz is also deteriorating. ...
I'm not sure what you're referring to there. It doesn't agree with my impressions of what has been on the Beyonwiz forum about IceTV since the new Interactive. There haven't been many critical posts in the IceTV (http://www.beyonwiz.com.au/phpbb2/viewforum.php?f=7) part of the Beyonwiz forum.
Title: Re: New Interactive
Post by: JPP on October 01, 2009, 12:54:14 PM
...I also read on the BeyonWiz Forum, that ICETV on the Wiz is also deteriorating. ...
I'm not sure what you're referring to there. It doesn't agree with my impressions of what has been on the Beyonwiz forum about IceTV since the new Interactive. There haven't been many critical posts in the IceTV (http://www.beyonwiz.com.au/phpbb2/viewforum.php?f=7) part of the Beyonwiz forum.
Your post above mine I thought summerised it. But you're right, not on the Wiz Forum - mainly just here. But, the problems remain the same  :) :(.
Title: Re: New Interactive
Post by: prl on October 01, 2009, 01:04:09 PM
... But, the problems remain the same  :) :(.
Oh, yes.
Title: Re: New Interactive
Post by: tonymy01 on October 02, 2009, 12:01:54 PM
I noticed my midnight "Eureka" weekly series on Ten stayed as the "queued/donut" icon the past few days, even though the timer was in the Wiz (and recorded fine).   So something is a little amiss, although all my shows I have wanted to record are recording ok... thankfully.
Title: Re: New Interactive
Post by: prl on October 15, 2009, 09:18:55 AM
I noticed my midnight "Eureka" weekly series on Ten stayed as the "queued/donut" icon the past few days, even though the timer was in the Wiz (and recorded fine).   So something is a little amiss, although all my shows I have wanted to record are recording ok... thankfully.
I had the same for last night's Border Security, the IceTV Web view showed it as the red queued donut, but the timer was on the Beyonwiz and ran correctly. (BW DP-S1, 1.05.306 beta firmware, ACT IceTV guide).

Tony, I'm beginning to wonder whether this behaviour isn't a "feature" of the current beta.

Edit: I've just noticed that I still have a red "queued" donut for The Force, Prime S HD, 2000, Sun 18 Oct. All the other recordings on that day and the following day are showing as "scheduled". I can't check whether the timer has actually been sent at the moment.
Title: Re: New Interactive
Post by: JPP on October 15, 2009, 12:35:55 PM
I too have noticed a considerable lag between the queued icon becoming solid and the timer actually having been sent. Sometimes is can take up to an hour or more before the web shows it as having been sent. I guess better this way than the other way around! As I've been having some fun with ICETV timers, or Reservations in TRF-2400 parlance, I've been monitoring this closely. Easy to do on the 2400 with its web interface  :).
Title: Re: New Interactive
Post by: tonymy01 on October 15, 2009, 06:11:37 PM
For me now, it is all good at the moment, the only donuts I have are for shows from next Tuesday late evening onwards (i.e. the >5x24hours period).
edit:
I tell a lie... "Ashes to Ashes" is not uploaded (according to ICE), and "Nip/Tuck" (nearly the same time also).   I missed Ashes to Ashes two weeks ago for some unknown reason.
When looking at my RSS messages (for the missing ep), I see:
Mon, 12 Oct, 9:35pm - [REC] Ashes To Ashes  Posted on: Mon 12/10/2009 22:02
Wow, fat lot of good that was (and the PVR is literally on all night on Mondays especially)   All the other "Ashes to Ashes" come though quite late as well (I have a bit of history there).
28th September is similar (but that time I am sure I got the ep sent).
For the 5 Oct Episode, the rec came thru at 4am the on the 4th (my 4am wakeup timer) and again at 23.55.
For the 19 Oct Episode, the rec came thru at 7.48am 13/10... so that one was well in advance... but the donut is scarey, I will check the PVR now.

Ok checked  the PVR, and both Nip/Tuck and Ashes to Ashes are there, so don't know why ICE has donuts.
Title: Re: New Interactive
Post by: prl on October 15, 2009, 10:29:40 PM
...
... so don't know why ICE has donuts.
Donuts? Just plain nuts!

I checked my BW, and it has the timer for the Sunday episode of The Force.
Title: Re: New Interactive
Post by: prl on October 16, 2009, 10:02:09 AM
I too have noticed a considerable lag between the queued icon becoming solid and the timer actually having been sent. Sometimes is can take up to an hour or more before the web shows it as having been sent. I guess better this way than the other way around! As I've been having some fun with ICETV timers, or Reservations in TRF-2400 parlance, I've been monitoring this closely. Easy to do on the 2400 with its web interface  :).
Hi, JPP, this doesn't sound like what tonymy01 and I have been describing. A delay of up to 30 minutes between when a show is entered into the IceTV web site and the timer being sent is normal (http://www.icetv.com.au/cgi-bin/websupport.cgi?op=show_faq&faq_id=115&faq_cat_id=23), and it can be longer if the IceTV server is loaded.
Title: Re: New Interactive
Post by: JPP on October 20, 2009, 01:37:44 PM
I too have noticed a considerable lag between the queued icon becoming solid and the timer actually having been sent. Sometimes is can take up to an hour or more before the web shows it as having been sent. I guess better this way than the other way around! As I've been having some fun with ICETV timers, or Reservations in TRF-2400 parlance, I've been monitoring this closely. Easy to do on the 2400 with its web interface  :).
Hi, JPP, this doesn't sound like what tonymy01 and I have been describing. A delay of up to 30 minutes between when a show is entered into the IceTV web site and the timer being sent is normal (http://www.icetv.com.au/cgi-bin/websupport.cgi?op=show_faq&faq_id=115&faq_cat_id=23), and it can be longer if the IceTV server is loaded.
No, this isn't what I meant. I meant that the delay between the PVR having received the timer and the ICEWeb's doughnut going solid can take more than several hours at times..
Title: Re: New Interactive
Post by: prl on October 31, 2009, 10:35:19 AM
I noticed my midnight "Eureka" weekly series on Ten stayed as the "queued/donut" icon the past few days, even though the timer was in the Wiz (and recorded fine).   So something is a little amiss, although all my shows I have wanted to record are recording ok... thankfully.
I had the same for last night's Border Security, the IceTV Web view showed it as the red queued donut, but the timer was on the Beyonwiz and ran correctly. (BW DP-S1, 1.05.306 beta firmware, ACT IceTV guide).

Tony, I'm beginning to wonder whether this behaviour isn't a "feature" of the current beta.

Edit: I've just noticed that I still have a red "queued" donut for The Force, Prime S HD, 2000, Sun 18 Oct. All the other recordings on that day and the following day are showing as "scheduled". I can't check whether the timer has actually been sent at the moment.

This problem seems to have been fixed for me now. If it was a bug fix from IceTV, thanks!
Title: Re: New Interactive
Post by: prl on November 04, 2009, 01:07:53 PM
Suggestion for the new Interactive.

At the moment, no matter which service you set a series recording from, the Quality default is "Prefer high def".

Would it be a good idea if this was changed so that if you set the recording from a HD service, the default is "Prefer high def", and if you set it from an SD service, the default is "Prefer standard def"?
Title: Re: New Interactive
Post by: JPP on November 04, 2009, 02:32:45 PM
Suggestion for the new Interactive.

At the moment, no matter which service you set a series recording from, the Quality default is "Prefer high def".

Would it be a good idea if this was changed so that if you set the recording from a HD service, the default is "Prefer high def", and if you set it from an SD service, the default is "Prefer standard def"?
Second and third that. It's been bugging me for sometime now - not a biggie, but I'd like to see it changed to Peter's suggestion.
Title: Re: New Interactive
Post by: j s on November 04, 2009, 04:14:51 PM
I had some discussion with Ice development many months ago and suggested to them an "Auto Preferred" option (meaning use the HDTV flag to determine the preference).  The development guy thought the idea "interesting" and said he would put it to the team.  It didn't happen and I never got any further feedback.
Title: Re: New Interactive
Post by: Russell at IceTV on November 11, 2009, 11:30:21 AM
If you select a genre other than All in the TV Guide, then all the other genres attached to the program disappear from the program details.

This is now fixed, and you should see all of the show's genres when limiting the guide to a specific genre. Thanks for reporting it.

Quote
Genre tags don't seem to be displayed for programs that are "Not upcoming in the next 7 days".

We've now added the duration, rating, and genres to the shows listed under "Not upcoming in the next 7 days" when you do a search. Try searching for "atlantis" to see examples.

Thanks,
Russell
Title: Re: New Interactive
Post by: prl on November 11, 2009, 04:18:34 PM
Thanks, Russell. I just had a look and it all looks good now.
Title: Re: New Interactive
Post by: prl on November 18, 2009, 09:10:52 AM
I'm still having problems with inconsistencies between what the IceTV Interactive Web page says about my recordings and what's on my Beyonwiz.
...
Some feedback from the IceTV technical folk about the problems I've been reporting about recording timer inconsistencies would be much appreciated. Any information the might be useful to Beyonwiz engineering about the 306 beta, if it is the cause, would also help.

After reporting that thess problems had gone away, they've now returned for me (ACT guide, Beyonwiz DP-S1, 1.03.311 beta firmware).

The Beast (serie) last night (ABC2 17 Nov, 2045) was displayed in the IceTV Interactive web page as a "Queued series", even though its timer had been sent to the Beyonwiz, and it recorded correctly, my series recording for Medical Emergency (Prime S, 18 Nov, 2000) is also still showing as "Queued series recording", but its timer has also been sent.

Not wishing to sound like a broken record, but:
Some feedback from the IceTV technical folk about the problems I've been reporting about recording timer inconsistencies would be much appreciated.

Edit: when I refreshed the page (i'd left it as it was yesterday overnight), the icon for Medical Emergency changed from "Queued" to Scheduled. I now don't have any incorrect "Scheduled" icons in my Upcoming Shows list, but I'll watch out for any more.
Title: Re: New Interactive
Post by: JPP on November 18, 2009, 01:49:10 PM
Peter,

As you know, I've been havimg plenty of problems with ICETV and my new 2400 Toppy. We're still working on it and I have an almost daily conversation with Daniel about it......slowly eliminating what it could or could not be, and still no fix.

But, I have learnt a bit about how the ICE server works in relation to setting timers and EPG updates. I think this is how it works:

Firstly, on power up, the Toppy sends out a request for an EPG. If this request has not already been sent in the last 2 hours, it will honour the request and send out the EPG - this usually takes about 30 seconds I'm told. So, multiple power ups of the PVR will likely give you NO EPG if the first fetch was unsucessful  :'(, a most unplesant experience if this happens lots of times as it currently does with my 2400. The reason for this on the 2400 is that it first wipes the EPG cache, then sends out a request. So if the request is not honoured, you're left with a blank EPG for the next 2 hours. I would really like to see a double cache for obvious reasons. The PVR sends out an EPG request every 2 hours.

After the EPG has been uploaded, the PVR sends out a Timer Update request. Now, this request is examined and if there are no new timers to be sent, nothing is done. The PVR sends out Timer update requests every 30 mins according to Daniel, but if the server is busy, servicing the requests can be delayed.

Once the timers have been sent out, the ICE server waits for a reply from the PVR to see if it has received an error code. Apparently, this response is sent out during the next half hour poll. It's not until it has received a response giving the OK that the doughnuts are turned into solid circle(s). Again, if the server is busy, it may take a bit (or a lot longer) before this happens.

Daniel, please correct me if I've told porkies here.

Apart from my connection problem, I have also seen a couple of programming errors the last few days. One is the sending out of 2 timers for the same program (SBS News at 6.30pm). I have set a schedule to record the news on SD only, once a day.  On this occassion, I had one set for SBS ONE and one for SBS TWO. I have noted btw, that the scheduler chooses either SBS ONE or SBS TWO at random as both are idendical programs at the same time slot and op the same duration.

Btw, is anyone else having problems with long posts? My browser, IE8, causes the enrty box to jump around and the text I type is invisble at the bottom of the box until I scroll it up again to see what I have typed.

Title: Re: New Interactive
Post by: prl on November 18, 2009, 02:23:52 PM
Hi, JPP. What you've posted about the TF2400 is pretty much how I understand the process to work on the Beyonwiz, with a couple of small differences:That said, we power off our Beyonwiz when it's not in use, and it's possible that the power-off interrupts the handshake (that would be much more likely to happen of there was a delayed handshake from the PVR to IceTV), but I used to get quite a few of these, too many, I would have thought, for it to be caused by interrupted handshaking unless delayed handshaking was happening.

I think that the timer update (and EPG update) request timing is that the PVR sends a request (defaulting to 30 and 60 minutes apart for Interactive and EPG respectively), and the Ice serve responds either with "yes, here it is, and try again in X minutes", or "error, polled too soon, try again in X minutes". You can get a "polled too soon" response even if you're responding after the interval the server last told you to try.

It would be really good if more technical information about the operation of IceTV was available from the people who really know how it works!
Title: Re: New Interactive
Post by: tonymy01 on November 18, 2009, 03:15:03 PM
It would be really good if more technical information about the operation of IceTV was available from the people who really know how it works!
Absolutely!  I have been begging for this for yonks on these forums.  Such things as "what happens when a timeslot changes, how does ICE reschedule and deal with the existing timer on the PVR?", "how does ICE deal with current timers on the PVR that weren't set on ICE?", "why does ICE delete my view timer when I do a resend_all twice a year to deal with DST transition?" etc.    If ICE were a bit more forth coming with the mechanics of interactive, then we don't have to second guess all this stuff.   They don't have to give their detailed IP/protocols away, just give basic info.
Also, do all  PVRs use the same ICE URL?   Do all PVRs require DNS to be setup properly (i.e. is it a URL, or an IP address)?  etc.
Title: Re: New Interactive
Post by: JPP on November 18, 2009, 04:09:32 PM
I think a phone call to Daniel, who's usually there 9am-5pm 5 days a week, is the best path to get a better understanding of it all. It's how it has worked for me. But I haven't asked all the questions you pose - primarily because we're trying to solve another, but nevertheless related problem.
Title: Re: New Interactive
Post by: prl on November 18, 2009, 04:52:56 PM
...
Also, do all  PVRs use the same ICE URL?   Do all PVRs require DNS to be setup properly (i.e. is it a URL, or an IP address)?  etc.
There are two interesting-looking URL fragments in the Beyonwiz firmware:
remote-beyonwiz.icetv.com.au/cgi-bin/pimp/pimp_server
and
www.icetv.com.au/cgi-bin/epg/webpimpdevices.cgi?op=get_devices&format=plist

My guess is that the first is IceTV Interactive, and is Beyonwiz-specific, and the second is either for EPG or just to get the devices list, and is not device-specific. There isn't much of a hint about the protocol from a simple string extraction from the PIMP service in the Beyonwiz.
Title: Re: New Interactive
Post by: futzle on November 19, 2009, 05:03:42 PM
The webimpdevices.cgi URL you can paste into any browser and see what it returns.  It's just an XML plist dictionary of all of your interactive devices (two in my case).

I'm about at the point where I am tempted to do some packet sniffing and see what actual conversations happen between my IceTV clients (one Beyonwiz, one EyeTV) and the server.  I know that "reverse engineering" is a dirty term in corporate-land, but I'm getting sick of waiting for a published API.
Title: Re: New Interactive
Post by: prl on November 29, 2009, 06:59:32 PM
I'm still having problems with inconsistencies between what the IceTV Interactive Web page says about my recordings and what's on my Beyonwiz.
...
Some feedback from the IceTV technical folk about the problems I've been reporting about recording timer inconsistencies would be much appreciated. Any information the might be useful to Beyonwiz engineering about the 306 beta, if it is the cause, would also help.

After reporting that thess problems had gone away, they've now returned for me (ACT guide, Beyonwiz DP-S1, 1.03.311 beta firmware).

The Beast (serie) last night (ABC2 17 Nov, 2045) was displayed in the IceTV Interactive web page as a "Queued series", even though its timer had been sent to the Beyonwiz, and it recorded correctly, my series recording for Medical Emergency (Prime S, 18 Nov, 2000) is also still showing as "Queued series recording", but its timer has also been sent.

Not wishing to sound like a broken record, but:
Some feedback from the IceTV technical folk about the problems I've been reporting about recording timer inconsistencies would be much appreciated.

Edit: when I refreshed the page (i'd left it as it was yesterday overnight), the icon for Medical Emergency changed from "Queued" to Scheduled. I now don't have any incorrect "Scheduled" icons in my Upcoming Shows list, but I'll watch out for any more.

The problem is back.

Antiques Roadshow (WIN HD, 1700 Mon 30 Nov) is showing as "Scheduled Series Recording" in my IceTV account, even though the timer for that episode has been sent to our Beyonwiz.

ACT IceTV, Beyonwiz DP-S1, firmware 1.05.312 beta.
Title: Re: New Interactive
Post by: JPP on November 29, 2009, 10:18:15 PM
Hi, JPP. What you've posted about the TF2400 is pretty much how I understand the process to work on the Beyonwiz, with a couple of small differences:
  • Caching the IceTV EPG on the Beyonwiz (including on the DP-H1 if it has a recording HDD) alleviates the problems caused by powering down and then powering up again before the next EPG fetch is due. The fetch is only done on the Beyonwiz after the cache has been loaded, so if the fetch fails, there isn't much of a problem.
  • The Beyonwiz has a small amount of user feedback about the IceTV Interactive updates, and when it does the Interactive update, it refers to it as "synchronising", which I've always taken to mean that the handshaking over timer setting takes place immediately. I can't see any reason for delaying the handshake, and lots of reasons for not delaying it. There's no feedback to the user about any delayed confirmation of timer setting, though that doesn't mean that it's not happening. Perhaps I need to pay some more attention to how long it takes from the Beyonwiz sending its timer request to when the IceTV icon updates.
That said, we power off our Beyonwiz when it's not in use, and it's possible that the power-off interrupts the handshake (that would be much more likely to happen of there was a delayed handshake from the PVR to IceTV), but I used to get quite a few of these, too many, I would have thought, for it to be caused by interrupted handshaking unless delayed handshaking was happening.

I think that the timer update (and EPG update) request timing is that the PVR sends a request (defaulting to 30 and 60 minutes apart for Interactive and EPG respectively), and the Ice serve responds either with "yes, here it is, and try again in X minutes", or "error, polled too soon, try again in X minutes". You can get a "polled too soon" response even if you're responding after the interval the server last told you to try.

It would be really good if more technical information about the operation of IceTV was available from the people who really know how it works!
If you haven't already caught up with my thread on the Toppy Forum re all of this, have a look at it here:

http://www.itopfield.com.au/forum/forum_posts.asp?TID=218&PID=1561&title=icetv-on-the-2400-issues#1561

Title: Re: New Interactive
Post by: prl on November 29, 2009, 10:53:09 PM
I don't follow the Topfield forum, but I'll have a look at the topic.