Author Topic: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect  (Read 698 times)

Offline Iceplex

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DVR not found automatically but can be found by entering network address. Then TV channels can be mapped. The XMLTV URL copied from IceTV EPG PAGE can now be copied to relevant field. Then after selecting CONTINUE an arrow appears and continues to rotate (forever?) - no further options are offered. Installation does not complete. Any ideas to resolve this issue would be appreciated. Qnap? Plex on Qnap? Or Ice EPG?

Cheers Robert

Offline MD

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Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
« Reply #1 on: June 30, 2019, 06:47:59 PM »
Hi Robert,

I suspect it's a QNAP - PLEX issue as many PLEX users are logging in successfully using PCs or Macs as the server.  I've alerted our CTO but I'll have to ask you to wait until tomorrow for an update.  In the meantime can you turn on debugging and then generate the problem again so we have some info from your PLEX server as to the issue?

Offline Daniel Hall at IceTV

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Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
« Reply #2 on: July 01, 2019, 10:05:51 AM »
Hi Robert,

Can you let us know what version of the Plex Media Server and Plex Web you are running?

When we were first setting up this feed with Plex there were a couple of instances where the processing of the data would timeout, but these were fixed within Plex itself, but from the description of the problem it does look like this is what is happening again.
Regards,

Daniel.
CTO.

Offline Iceplex

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Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
« Reply #3 on: July 01, 2019, 10:42:57 AM »
Hi Daniel, the Plex Server version is 1.16.1.1291 and the Web is 3.95.2.   

Here is a link to the Plex Server *.qpg install file.   

 https://1drv.ms/u/s!Ak6EQQKOJDbmsQXrNgT3cmdyyr5k

Cheers, Robert

Offline Daniel Hall at IceTV

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Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
« Reply #4 on: July 02, 2019, 11:06:00 AM »
Hi Daniel, the Plex Server version is 1.16.1.1291 and the Web is 3.95.2.   

Here is a link to the Plex Server *.qpg install file.   

 https://1drv.ms/u/s!Ak6EQQKOJDbmsQXrNgT3cmdyyr5k

Cheers, Robert

Hi Robert,

Are you running Plex in a docker container? or directly on the NAS?

Offline DaveBinM

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Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
« Reply #5 on: July 02, 2019, 11:30:04 AM »
Hi Robert,

David from Plex here! Are you able to try and recreate the DVR with the IceTV feed, and as soon it completes, or you stop it, can you post the logs, and I'll take a look? Could you also try with the hosted web app at app.plex.tv/desktop, and let me know if that's any different? That version is newer than the one that's hosted locally on the Plex Media Server, and may have some additional changes that might help.

Thanks!
« Last Edit: July 02, 2019, 11:40:59 AM by DaveBinM »

Offline Iceplex

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Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
« Reply #6 on: July 02, 2019, 05:33:05 PM »
Hi Daniel, running the PLEX app directly on the Qnap NAS. The app installed and being used is the one provided by the Qnap App store. Cheers Robert

Offline MMF27

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Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
« Reply #7 on: July 02, 2019, 07:36:30 PM »
As per my support chat with IceTV, I'm having the same issue so sharing my info here to help IceTV & Plex try to get to the bottom of the issue.

I'm running Asustor AS6404T NAS, HDHomeRun Quattro and the latest Plex Media Server (1.16.1.1291-158e5b199). https://forums.plex.tv/t/plex-media-server/30447/271

The IceTV setup fails on Step 10 of the IceTV Plex Setup guide... the "CLOSE" button never appears, instead that button just spins continuously to no end (waited 20 minutes)... so I never get to complete the "You will then see a progress as the programme guide information downloads. Click CLOSE to continue."

I've tried stopping and restarting both the Plex server (Asustor NAS 6404T) and the HDHomeRun Connect Quattro.

I also tried both the Encoded and Unencoded versions of the URL that IceTV provided to me.

P.S. As someone else posted, the HDHomeRun was NOT auto-found on the network, but after entering the local IP address though it doesn't "appear", after clicking Next the list of channels mapped to IceTV does appear.

I note that I was able to successfully open the content of 6.4MB "shows.xmltv" in Notepad & Chrome, so the file itself appears to be a well-formed XML file.

I look forward to advice from Plex/IceTV to get this working.

Thank you.

Offline Iceplex

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Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
« Reply #8 on: July 02, 2019, 09:22:56 PM »
Hi DaveBinM, thank you for getting involved. I will do as you ask but it will possibly be Thursday before I can get to it. Cheers Robert

Offline Trial_Master

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Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
« Reply #9 on: July 02, 2019, 09:31:55 PM »
Hi Daniel

Can you confirm if the GEM HD logo should be visible for Brisbane EPG in Plex? I am still seeing non HD logo.

Offline DaveBinM

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Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
« Reply #10 on: July 03, 2019, 06:26:19 AM »
For both MMF27 and iceplex, can you also try using the web app hosted at app.plex.tv/desktop? If you could also attempt to add the DVR using that, and then provide some logs from PMS immediately after, that would be great!

Offline MMF27

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Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
« Reply #11 on: July 03, 2019, 08:48:58 AM »
I was using the web app.

It may only be Thursday night before I get a chance to repeat the same and share the logs.

Offline MMF27

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Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
« Reply #12 on: July 03, 2019, 06:44:21 PM »
For both MMF27 and iceplex, can you also try using the web app hosted at app.plex.tv/desktop? If you could also attempt to add the DVR using that, and then provide some logs from PMS immediately after, that would be great!

Please see attached "After_DVR_Setup.txt" log from 5 minutes into step 10 (I hit cancel as the behaviour was identical to the previous failed DVR setups - see my previous posts)

Offline MMF27

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Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
« Reply #13 on: July 03, 2019, 07:08:36 PM »
My previous post was from the "Debug Logs" at: https://app.plex.tv/desktop#!/settings/web/debug

I could send you "Plex Media Server Logs_2019-07-03_19-02-32.zip" from Troubleshooting/Download Logs" at https://app.plex.tv/desktop#!/settings/server/53c6b51e48b925ffbb609c193759ccbbba74ae66/manage/help

... but the IceTV Forum forbids greater than 300KB total size, and the above .zip file is 5.6MB.

... please advise how I could send you the 5.6MB .zip file.


Offline icyTAZ

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Re: Setup IceTV on Plex server on Qnap TS 251+ with HDHomerun Connect
« Reply #14 on: July 03, 2019, 08:28:47 PM »
I am also stuck in the setup process for PLEX at exactly the same position, ie channels mapped OK but the next step <CONTINUE> is in an endless process and does not go to the next step. I use the latest software version of PLEX server on a MacMini and latest software version on SiliconDustTV HDHomeRun Quatro tuner.

Some more here: https://forums.plex.tv/t/dvr-setup-in-australia-not-working/423346
One of the PLEX Employee replies from DaveBinM: "If you use the public PMS version 1.15.8 you should be able to set up your DVR. We’re aware of this issue in the beta, and are investigating."
I have not tried rolling back (I am on the beta Plex server 1.16.1.1291) Too scared to rollback because of the end of the discussion here (because of recent failures): https://forums.plex.tv/t/osx-rollback-update/149618  :o
I will wait for now...

And today PLEX released 1.16.2.1297-4b7ace214 this server version also does not work...
« Last Edit: July 04, 2019, 03:22:41 PM by icyTAZ »


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