No valid service mapping, apparently

[Andrew Smith]

Just received the following via email for some regular weekly recordings that normally 'just happen'.

Show Name: Four Corners
Channel: ABC NEWS
Time: 2017-Jun-24 20:00:00
Duration: 45
Device Label: Beyonwiz T4
Device Type: Beyonwiz T4
Message from recorder: No valid service mapping for channel_id 2466
Last Updated: 2017-06-22 17:14:32

Show Name: Doctor Who
Channel: ABC HD
Time: 2017-Jun-25 19:40:00
Duration: 50
Device Label: Beyonwiz T4
Device Type: Beyonwiz T4
Message from recorder: No valid service mapping for channel_id 2689
Last Updated: 2017-06-22 17:29:31

I'm running a Beyonwiz T4 in Brisbane.  An internal software issue at IceTV?

All the best.

Andrew Smith

[Daniel Hall at IceTV]

Hi Andrew,

Yes, we have a slight hiccup with some server upgrades yesterday, these were resolved in the early evening with all recordings being re-scheduled without issues.

[Andrew Smith]

Hi Daniel,

Thanks for the reply re the server hiccup. 

Always refreshing to have a straight answer rather than something in the language of "we regret any inconvenience etc" corporate cover-butt speech.  Much appreciated.

Andrew