No EPG

Started by TimC, June 09, 2016, 09:44:03 PM

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TimC

This afternoon I discovered that the Skippa no longer has an EPG.
The recognition of codes from the Remote is a bit flaky too.

Of course without the EPG there are no recordings

I can Ping the Skippa OK, so the network connection is OK.

I have restarted it a few times as well


Any other suggestions?
Icebox, Fetch box (Not IceTV Capable)

Dave at IceTV

#1
Hi Tim,

The good news is that it is not your SKippa playing up. It is IceTV.

We migrated to new servers this afternoon and everything seemed okay for a while but now all recorders are unable to download the guide or recording schedules.

- Windows Media Centers are showing "500 internal server" errors.
- Beyonwiz DP series PVRs are showing "500 internal server" errors.
- Beyonwiz T series PVRs are showing "Can not retrieve channel map. Read time out." errors.
- Topfield PVRs are showing "Cannot connect to server" errors.
- EyeTV software is showing "Cannot connect to server" errors.
- I haven't tested a Humax but I suspect they aren't coping too well either.
- Skippas are probably affected the worst as they stop responding to their remote control with no obvious error message making them currently unusable.
cheers

Dave
Customer Service

TimC

Any forecast for a fix?
Icebox, Fetch box (Not IceTV Capable)

Daniel Hall at IceTV

Quote from: TimC on June 09, 2016, 10:21:59 PM
Any forecast for a fix?

It is being worked on... No ETA at this stage.
Regards,

Daniel.
CTO.

Daniel Hall at IceTV

As an update:

Fixed:

- Windows Media Centers
- Beyonwiz DP series PVRs
- Topfield PVRs
- EyeTV
- Humax PVR's

Still working on:

- Beyonwiz T series PVRs
- Skippas
Regards,

Daniel.
CTO.

Lindsay

My Widget is also presently defunct as a result of the above.
Even though the Widget is no longer supported it was working yesterday morning.
I hope it's service will be restored when others are.

mouseandchicken

Hi,

My Humax is working fine, but my Topfield is still getting the error "Cannot connect to server"
Could this be related to this issue?

Tiphanee

Hi mouseandchicken -

Yes - it will definitely all be related.  I'll let you know when we're back up and running.

Cheers,

Tiphanee
Regards,

Tiphanee
IceTV Guide Team Leader

mouseandchicken


aja07

Windows Media center still not working

Daniel Hall at IceTV

All services should now be back up and running.
Regards,

Daniel.
CTO.

Lindsay

The Widget is fully recovered as well.

Thanks.

Jondalar

Glad I checked here, I had this issue with my Skippa last night and thought it had finally died and I was going to have to replace it.

Dave at IceTV

All my PVRs and Media Centers automatically resumed logging in to IceTV, except for my Topfield. On the Topfield I just needed to disable then enable IceTV. 
cheers

Dave
Customer Service

mouseandchicken

thanks guys..  all up and running now
(and thanks Dave..  did as you said and the Topfield is back too)

Glad I checked here too.