Author Topic: Device Type Unrecognisable  (Read 1771 times)

Offline cabentley

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Device Type Unrecognisable
« on: June 26, 2015, 08:36:33 PM »
I have been using my Topfield 2400 and IceTV for a long time now and enjoy using it except when it decides to have a glitch every now and then. So a week ago the topfield stopped receiving icetv guide and my recordings. I've done various resends and checking everything. Tonight I thought I would start again and do a factory reset etc but I noticed that when I enabled icetv it has as the device type - None. It is not coming up with my Topfield. Any suggestions please? 

Offline Ragdoll

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Re: Device Type Unrecognisable
« Reply #1 on: June 26, 2015, 10:39:29 PM »
I used to have this problem with mine when it was on WiFi, with the dongle.  I recently had bith my TV & the Toppy hardwired into my internet, so that they are no longer on WiFi.  I have found that fixed my problems.  No more dropping out & losing connection with the internet. Much better.  Is this possible for you?

Offline Dave at IceTV

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Re: Device Type Unrecognisable
« Reply #2 on: June 27, 2015, 05:29:50 PM »
"Device: None" can happen when either:

- The username and/or password are incorrect,
- The Topfield thinks it has a network connection but it cannot actually access the Internet.
« Last Edit: June 27, 2015, 05:51:22 PM by Dave at IceTV »
cheers

Dave
Customer Service

Offline IanL-S

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Re: Device Type Unrecognisable
« Reply #3 on: June 27, 2015, 08:47:50 PM »
Check the gateway setting -it should be the IP address of your router
IceTV: 2xTRF-2400 + 2xTF7100HDPVRtPlus + SKIPPA [RIP] + T2 + U4 + V2
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Check out the oztoppy wiki and oztoppy Forum for Toppy help

Offline Leon K

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Re: Device Type Unrecognisable
« Reply #4 on: June 28, 2015, 01:20:23 PM »
I have been using my Topfield 2400 and IceTV for a long time now and enjoy using it except when it decides to have a glitch every now and then. So a week ago the topfield stopped receiving icetv guide and my recordings. I've done various resends and checking everything. Tonight I thought I would start again and do a factory reset etc but I noticed that when I enabled icetv it has as the device type - None. It is not coming up with my Topfield. Any suggestions please? 

Hi cabentley,

It looks like your device hasn't logged into IceTV since 2015-06-09, the most likely cause of this is the Topfield not having internet access. Please follow the steps below to re-connect it:

Are you using a WIFI dongle (wireless connection) or an ethernet cable (wired connection) to connect to your router?

Re-enable the Network:

- Press MENU>INSTALLATION>NETWORK SETTING>IP SETTING.
- Choose your WIRED/WIRELESS LAN connection type. (Skip to the * Below if using WIRED)
- Select AP list and press OK. A list of available networks will be shown, then select your personal network.
- Enter the pre-shared key which is also known as your network password. (Note: Network password must be exactly the same as your router setting including Upper/Lower case and any numbers used)
- Press OK.
*- Now highlight Activate and change to ON.
- A successful connection will populate all the IP settings and the Level/Quality bars on the TV screen will show a high percentage level. If the fields are not populated check the password and any security settings.

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