Customer Service

[GeorgeC]

I have been a satisfied Ice TV customer for many many years but the recent lack of customer service has me baffled and questioning my loyalty.

I wanted to buy a replacement for my Humax that has finally failed after no end of trouble. I have left messages on the "unanswerable" Sales contact number only receiving a response when I emailed. As a result of the call I bought a Topfield 2400 (I have a 5000 that has been almost trouble free).

Ice Tv took my money on October 10 but no sign of the new Topfield. Calls and messages and no response.

If this is the level of poor service when I am buying, I'd hate to think what will happen with after sales service.

Is anyone else having these problems?

George