Request for support re Credit Card charge falling on deaf ears

Started by Paul, June 24, 2013, 11:05:25 AM

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Paul

Bit disappointed that a number of emails to sales seem to have been ignored. I'm fairly certain that the responses are not in the junk email folder. The most recent ticket is  #25875. Clicking on the email link gets the following result:

Request not found

You do not have access to request #25875. It may have been solved or deleted.


If your response is get lost, we told you one price but you paid another price, at least tell me that.

Hate to be a whinger when I've always found IceTV so supportive, but getting frustrated at being ignored.

Thanks, Paul.

Paul