Print Page - Phone support on holidays?

Title: Phone support on holidays?
Post by: Yeldarb on February 24, 2007, 10:20:06 AM

I've been having trouble now for a couple of weeks trying to get some initial install issues sorted on my 6000 with the ICE TAP. So my subscription is going to waste.

Is the phone support always that busy that I only get the voice mail system? Is there ever a good time to call?

I don't want to cancel my subscription as I'm looking forward to the system working.

Any suggestions about getting through? Morning, evening midday calling times?

Regards
Brad

Title: Re: Phone support on holidays?
Post by: martymonster on February 24, 2007, 11:14:29 PM

They have always answered within 1 minute when I call the 1300 number.
I rang last Thursday and they answered within 3 rings during the day.

Title: Re: Phone support on holidays?
Post by: Yeldarb on February 25, 2007, 06:53:46 PM

Ok, I'll try first thing Monday....

IceTV Forum

IceTV Guide for IceTV enabled PVRs => Topfield => Topic started by: Yeldarb on February 24, 2007, 10:20:06 AM