Is anyone having issues recording or pausing live TV when viewing 9HD on their 7500t? I am - I can watch it but can't record it. I've tried to manual record and when I stop I get the message "recordings less than 30sec may not be stored" (even if the recording attempt is far longer) and nothing is stored on the hard drive. I also can't pause live TV when viewing this channel, must be related to the recording issue. I can record other channels (including other HD channels) and I've tried a full factory reset including formatting HDD but to no avail.
Is the Humax 7500t unable to record MPEG4 HD broadcasts?
Confirming that my 7500T will not record 9HD either.
That would just be a software issue. Versions 1.08.26, 1.08.27 and 1.08.28 behave the same (though I haven't done a factory reset and rescanned the channels).
EDIT: Deleting and rescanning the channels did not help. Resetting to factory defaults did not help either.
In the meantime set your Nine network series recordings to Prefer SD.
http://support.icetv.com.au/entries/98215707-9HD-Recordings-Fail-MPEG4-HD-Channels
Thanks for confirming the issue. I've also since confirmed it on a second box. Hopefully Humax release a software update to rectify.
Quote from: dawsman_1 on December 05, 2015, 02:13:15 PM
Thanks for confirming the issue. I've also since confirmed it on a second box. Hopefully Humax release a software update to rectify.
I communicated with Humax Australia on Friday and they asked me to reset to factory defaults which did not help. They then asked which loader version my PVR had. So it seemed like they were not aware of the issue and suspect it may only relate to the original 7500T (the one with the a7.54 loader).
So I assume the 7510T and 7500TV (with the a7.8x loader) can record 9HD okay. Can anyone with one of those confirm they can record 9HD?
Does everyone here with the 9HD recording issue have a 7500T with the a7.5x loader?
Where to find the Loader version:
http://www.humaxdigital.com/au/products/product_releases.php?gid=445&pid=6
Thanks again.
I also tried a factor reset including formatting the HDD but it didn't help.
My 7500t has the a7.54 loader.
PS I've also just confirmed the issue on a 7500t with the a7.81 loader
Are they going to fix the recording with 9HD on the 7500t??
Quote from: Dave at IceTV on December 05, 2015, 05:29:18 PM
I communicated with Humax Australia on Friday and they asked me to reset to factory defaults which did not help. They then asked which loader version my PVR had. So it seemed like they were not aware of the issue and suspect it may only relate to the original 7500T (the one with the a7.54 loader).
There have been people posting on Humax's Facebook page since 1st December saying the 7510T does not record 9HD.
Humax Australia have tested a few 7500T pvrs with loader a7.54 and loader a7.81 and also the 7510T but it works perfectly for them every time. The thinking is now that Melbourne's 9HD signal is somehow different to the regions having the issue.
I'm in Sydney and dawsman_1 is in Perth.
Andomoose55 and 'Doctor Whatuwant', where are you located?
Sunshine Coast (regional QLD).
Humax 7500t 7.54.
I set a program to record from 9HD.
It created the folder, but did not record the program.
Mac
Melbourne.
Quote from: Doctor Whatuwant on December 08, 2015, 08:52:55 AM
Confirming that my 7500T will not record 9HD either.
Melbourne.
This is weird. Humax are in Melbourne and their tests haven't found any issue recording 9HD on their PVRs.
Can you reset your Humax and set it up and try it again (if you haven't already).
Then call Humax Support and let them know that you are in Melbourne and your 7500T will not record 9HD.
Let them know which loader version and software version your 7500T has.
I wonder if corruption on the HDD (hard drive) or a faulty HDD can be the cause. The HDD in my Humax PVR used to click loudly and then the PVR would freeze. I'd turn it on and it would freeze within 1 minute. So I hadn't used it for many months until this 9HD issue cropped up and I booted it up to test it. Strangely the HDD seems to be working fine now and the only issue is being unable to record 9HD. Does anyone else's Humax PVR that cannot record 9HD have any history or symptoms of HDD data corruption or HDD issues?
Confirming my 7500t won't record 9HD in Adelaide.
Using REC button on the remote the onscreen display indicates it is recording. After (e.g.) 10 minutes, when you then press the stop button to cancel the recording a message displays that recording less than 30sec won't be saved. And there is no recording saved.
The 7500 is running loader a7.81 / AUTFAA 1.08.28. It was updated to 1.08.28 (from 1.08.25) today via USB and after the successful update I did a factory reset, re-scanned channels, etc. (It wasn't recording 9HD on 1.08.25 either.)
edt (for Dave) - no issues experienced with the HDD.
Can report same where not recording 9HD in Sydney. Got HDR-7500T with a7.81. I hope they have fix soon
Can they test outside Sydney I only have loader 7.54 on my 7500t can you get them to update the firmware
Quote from: Andomoose55 on December 08, 2015, 07:41:42 PM
Can they test outside Sydney I only have loader 7.54 on my 7500t can you get them to update the firmware
Humax Australia are in Melbourne. They say they can record 9HD, but I'm not so sure.
I expect that there will be a firmware update to fix it.
Quote from: Fred13 on December 08, 2015, 04:57:35 PM
Confirming my 7500t won't record 9HD in Adelaide.
Using REC button on the remote the onscreen display indicates it is recording. After (e.g.) 10 minutes, when you then press the stop button to cancel the recording a message displays that recording less than 30sec won't be saved. And there is no recording saved.
The 7500 is running loader a7.81 / AUTFAA 1.08.28. It was updated to 1.08.28 (from 1.08.25) today via USB and after the successful update I did a factory reset, re-scanned channels, etc. (It wasn't recording 9HD on 1.08.25 either.)
edt (for Dave) - no issues experienced with the HDD.
Thanks Fred. It seems to be every loader/firmware and 75x0 models.
Is anyone in Melbourne having the issue?
- Change to channel 90.
- Press Pause and see if it pauses.
Or test recording 9HD:
- Switch to channel 90.
- Check that you can see the 9HD logo onscreen.
- Press Record.
- Wait 1 minute and press Info.
- Note that the recording progress bar in the top-left corner has not moved at all.
- Press Media and check if you can see the file that is recording.
- Press Exit.
- Press Stop.
- Press OK.
- You will now see the "Recording (less than 30 secs) may not be stored." warning.
Dr Whatyouwant said he was having this problem in Melbourne.
Dave, given that you've already opened a discussion with Humax Australia about this, can you ask them if there is any reason why the 7500T might not be able to record a broadcast encoded with MPEG4? This is the main difference that I'm aware of with the 9HD broadcast compared to other HD channels, and it is the reason that some (mainly older) TVs/PVRs can't even display the broadcast.
Thanks.
Quote from: Dave at IceTV on December 09, 2015, 03:48:51 PM
Thanks Fred. It seems to be every loader/firmware and 75x0 models.
Is anyone in Melbourne having the issue?
- Change to channel 90.
- Press Pause and see if it pauses.
Or test recording 9HD:
- Switch to channel 90.
- Check that you can see the 9HD logo onscreen.
- Press Record.
- Wait 1 minute and press Info.
- Note that the recording progress bar in the top-left corner has not moved at all.
- Press Media and check if you can see the file that is recording.
- Press Exit.
- Press Stop.
- Press OK.
- You will now see the "Recording (less than 30 secs) may not be stored." warning.
That's exactly what mine does on Melbourne 9HD.
9HD will not record on the Gold Coast either. Have sent Humax an email last week and have had no reply. >:(
Quote from: dawsman_1 on December 09, 2015, 08:09:39 PM
Dr Whatyouwant said he was having this problem in Melbourne.
Dave, given that you've already opened a discussion with Humax Australia about this, can you ask them if there is any reason why the 7500T might not be able to record a broadcast encoded with MPEG4? This is the main difference that I'm aware of with the 9HD broadcast compared to other HD channels, and it is the reason that some (mainly older) TVs/PVRs can't even display the broadcast.
Displaying and recording MPEG-4 broadcasts is something the Humax PVRs have always been able to do. If you press the List button you'll see that any MPEG-4 channel with a HD resolution has a blue [HD] logo next to them. The [HD] logo has been in the software since the day the 7500 went on sale but the logo only appeared in the channel list and info bar for the 3D test channels a few years ago as they were MPEG-4 and HD resolution. The 7500 was able to record those 3D MPEG-4 channels okay.
It could be a single line of code in the software where the PVR incorrectly assumes our MPEG-4 channels need to be decoded and when it can't find a CAM card it doesn't record the stream. Our PVRs are based on overseas Humax satellite and cable models that need a CAM decoder card.
Note that humax have confirmed that the 4tune is unable to record 9hd and they are working on a fix. In terms of the 7500, they have stated that it works but haven't seemed to respond to anybody who has said that it isn't, based on all of the comments in Facebook and whirlpool etc who have said they have sent emails but have had no reply.
Quote from: simoncasey on December 10, 2015, 02:27:18 PM
humax have confirmed that the 4tune is unable to record 9hd...
I didn't know that. I do know there is a new software update coming in the new year for the 4tune.
Quote from: simoncasey on December 10, 2015, 02:27:18 PM
In terms of the 7500, they have stated that it works
The only persons that I've heard from that say they can record 9HD on their 7500/7510 is Humax themselves. Maybe they thought it was working because it does go through the motions as if it is recording.
A sample 9HD stream has been sent to Humax engineers at Humax HQ so they'll figure it out and release an update in due course.
Humax posted this on their Facebook page on 30 Nov
For HDR-7500T & HDR-7510T, everything will be working seamlessly.
For HDR-3000T & HMS-1000T, IP EPG information for channel 9 is currently being reviewed and will be made available to customers very shortly!
For HMS-1000T, recording is not currently available on Channel 9 HD. However, it is currently being reviewed and solution will be provided to customers in a very short time.
If you have any further queries, please email us at hauservice@humaxdigital.com
Thank you
If you sold the later model at the right price I would buy it from you, Harvey Normal are a bit pricey. Will there be an update for the 7500t? If it doesn't record 9HD what's the point in buying another one!
Records the racing channel( I've tried it) which is mpeg4 what's the difference with 9HD?? Are Humax going to listen to anyone or not or do I need to go back to maybe Topfield??
Quote from: Andomoose55 on December 10, 2015, 06:53:09 PM
If you sold the later model at the right price I would buy it from you, Harvey Normal are a bit pricey. Will there be an update for the 7500t? If it doesn't record 9HD what's the point in buying another one!
The 7510T is not a better model than the 7500. It is just a model made for Harvey Norman so they can sell it exclusively and not have to compete on price with other stores.
The 7510T has a different remote control and a different front panel. Because of the different remote control it actually has a few less features than the 7500T.
The 7510 remote control has less buttons but has better sized and placed playback buttons. The 7510 remote also only supports controlling the Humax and a TV. The 7500 remote can control the Humax, a TV, a DVD player and a Sound System.
To accommodate fewer remote control buttons the 7510 has moved some features to a menu accessible via the Opt+ button. This means that switching subtitle languages or turning subtitles on or off on the 7510 requires 4 button presses instead of 1 on the 7500. Some functions from the 7500 remote appear to be gone altogether, like slow motion. Other functions affected are Audio, Sleep, V-Format, Add Bookmark and Bookmark List.
Quote from: Andomoose55 on December 10, 2015, 06:56:03 PM
Records the racing channel( I've tried it) which is mpeg4 what's the difference with 9HD??
9hd is high definition video with 6 channel dolby digital audio.
Racing.com is standard definition with 3 different audio tracks: 2 channel 48KHz, 1 channel 48KHz and 1 channel 24KHz.
The 3 audio tracks confuses the old DP-S1 and DP-P1 Beyonwiz PVRs so they cannot play the audio when viewing or recording racing.com. You can't even select which audio track to listen to.
Quote from: Andomoose55 on December 10, 2015, 06:56:03 PM
Are Humax going to listen to anyone or not
A sample 9HD stream has been sent to Humax engineers at Humax HQ so they'll figure it out and release a software update.
In the meantime just record 9 instead. Set your nine network series recordings to "prefer standard def." or change 9hd in your account from 'All' to 'Disable'.
Pausing and recording 9HD is working for me now. There must have been a software update? My current version is UHTFAA 1.08.29 (I didn't note the previous version).
Thanks for all your help with this Dave, much appreciated.
Quote from: dawsman_1 on January 12, 2016, 08:03:57 PM
Pausing and recording 9HD is working for me now. There must have been a software update? My current version is UHTFAA 1.08.29 (I didn't note the previous version).
Thanks for all your help with this Dave, much appreciated.
Good to hear it is working now. Your Humax must have quietly done an auto software update. The 7500 Nov-2015 version number was 1.08.28
Nothing listed on their website yet (except the Jan 2016 software update for the HMS-100T 4tune with 'Applied 9HD recordings / TSR function.').
1.08.29 on the Humax website.
I updated via USB. A quick test - recorded 9HD and played it back. Also chase play on 9HD working.
Thanks Dave for your help.
Just got round to testing mine out - 7500t - also seems that the update snuck through without my noticing. 1.08.29 update date = 22 Dec.
Recorded Animal Super parents on Sunday - plays back ok with skipping fwd and back etc etc. Brilliant picture.
hi i have a humax 7500T and the last few days i have noticed all my scheduled programs are not recording anymore, i checked my software update and it states software version 1.08.29 loader version a7.81 update 22 dec 2015. I live in brisbane and all off a sudden my recordings from icetv guide are not working anymore??
You have 15 schedules set on your Humax at the moment - 9 of those are for 9HD.
Check if the HDD is full. Check what happens when you view a TV channel live and press Record.
thanks Dave will try that out
ok so i deleted some old files and freed up the HDD i noticed that the PVR freezes when I reboot it and now it will not shut off completely, also it was flashing blue when i switched it off and had to switch it off an on from the switch at the back, it looks like my pvr is faulty. I purchased this back in March 2013, is it still under warranty?
Quote from: clayton4115 on February 13, 2016, 07:58:56 PM
I purchased this back in March 2013, is it still under warranty?
The manufacturer's warranty for Humax PVRs is 2 years.
Try a factory reset.
http://support.icetv.com.au/entries/68495024
If that doesn't help then do the reset again except this time tick the "Format HDD" box to format the hard drive. This will delete all of the existing recordings but may be the solution to fixing your problem.
thanks Dave, but what i did before reading your response i opened up the box and unplugged a few of the plugs inside and i then proceeded to start it up and now it works perfectly, it is like brand new and very responsive, maybe by unplugging it inside it reset itself and all is good now.
Good to hear you resolved the issue.
Sounds like the hard drive cable was not making a good connection at one end and needed to be unplugged and reconnected to fix it.
yes that was probably what was wrong because i could hear weird sounds emanating from it before i opened it.