After upgrading, our Humax has frozen three times. We were browsing the video menu of hard disk recordings each time. We could not move within or exit from the menu, however audio from the tuner was still playing. I believe it has frozen on a folder, rather than a file, each time
The only way we could unfreeze it was by using the switch on the rear to cycle power.
After the second time, I reset the PVR to factory defaults and reconfigured it. However, it has frozen again.
Has anyone else experienced this problem?
Hi Carl,
It could be a firmware glitch, but other people would be experiencing the same thing. It could be a corrupted file on the hard drive, or maybe even a faulty hard drive. If you are certain that it started right after the update to 1.08.04 you could try (temporarily) going back to the previous firmware to see if it still does it. Or you could format the hard drive (which will delete all existing recordings). If you decide to format the hard drive, you can backup some or all recordings via FTP to a computer, and then restore them later or just leave them on the computer and play them over the network.
If you want test the previous firmware see this guide.
http://support.icetv.com.au/entries/21269627-how-do-i-downgrade-the-humax-software-to-version-1-07-00
I would suggest contacting Humax Australia Customer Support
Phone: 1300 737 937
Contact Us: www.humaxdigital.com/au/support/contactus.asp
Thanks for the quick reply Dave. I am most impressed with IceTV's support.
I have emailed Humax support.
I will wait for a few days before deciding what to do next. If no one else has the issue, I may go for the disk reformat before I downgrade.
Had exactly the same problem here yesterday after upgrading to firmware 1.08.4, had to switch off power button from back of unit,
ended up doing a factory reset and formatted the hard drive and it did it again last night, I would say its probably a firmware glitch..
Hi
I'm new to PVR's, but since the upgrade my wireless connection keeps dropping out and required a Poweron reset to get it working again
has anyone else experienced this?
regards
Mike
I use wireless also and had no issues. I do run a static ip though and do have issues time to time across all versions. But I don't think it's a humax issue as I have had other wifi issues. Going Ethernet over power soon
A status report.
No futher freezes.
I am still on v1.08.04 and have not tried any fixes since the freeze mentioned in my last post. Given only one other user has had the issue, maybe the issue is really minor or doesn't exist at all.
Quote from: mike_a on December 15, 2012, 07:16:43 PM
I'm new to PVR's, but since the upgrade my wireless connection keeps dropping out and required a Power on reset to get it working again
has anyone else experienced this?
Hi Mike,
The Humax can be sensitive to wireless issues (which your other devices may not notice). We have a list of wireless troubleshooting tips here:
http://support.icetv.com.au/entries/20383062-wireless-troubleshooting-tips
For your case I'd suggest seeing tips 1, 2, 3, 7, 8 and 11
thanks for getting back to me Dave, I'll take a look at your suggestions and get back if i have any further questions or issues
regards
Mike
I have loaded v1.08 and also had a freeze a couple of days ago - I was looking at a file on the HDD and the whole thing stopped responding completely. Only way to reset was to switch off on the back. I have the wifi dongle on the front directly in line-of-sight of the router 8 metres away, and have no problems with the connection at any time, so I can't see that being the cause. I will be keeping a close eye on this.
When you say you were looking at a file, were you using FTP or DLNA? I believe that one of my freezes occured when I was copying a file to the Humax HDD using FTP.
No, I was doing nothing out of the ordinary. I was just about to open a recorded file on the HDD for viewing and had tried to select it with no response. The machine kept working, but there was no response to any input. I had to do a power reset. I do have DLNA set up, but wasn't using it. I have only had this machine for a few weeks, so I have no history yet - hope the freeze was a one-off!!!
Quote from: dcoggins on December 27, 2012, 08:40:36 AM
.... hope the freeze was a one-off!!!
No, it happened again today. Same situation - just looking at files on the internal HDD and it froze. If no-one else has any problems with the latest firmware, it looks like I might have got a dud unit.
Humax support suggested to try reformatting the HDD, which I have done. I will advise if the problem re-occurs.
Our Humax locked up again when scrolling through the list of recorded shows. So, I am keen to hear whether your disk reformat solves your problem.
Carlprowse - will post as soon as I am sure. This time of year there's not a lot of shows I record - not a sport fan, and the rest is mostly crap - so it might take a while to prove that it's fixed the problem.
If you do reformat there's one thing to check - all my scheduled series recordings had to be refreshed as they were also cleared.
No luck with the HDD reformat - the freeze happened again. I have sent the following email to Humax support.
"I have formatted the HDD but regret to advise that the freezing problem has re-occurred whilst browsing files on the HDD.
I am not sure if it is relevant, but the freeze occurred after what seemed to be a short boot-up. There did not appear to be any "START SYSTEM" message and no splash screen. The display almost immediately showed the channel name and the program appeared quite quickly.
I will watch more closely in future to see if there is any repeat."
Same problem here. As with others, seems to be when navigating folders.
Tried the fix on this http://redeyedmonster.co.uk/humax-pvr-9200t-freezing-locking/
Working so far.
Our new unit has completely failed now - absolutely dead.
It's been sent back for replacement - Humax support were excellent, but I'm left without a PVR - hard to go back to live TV .... :'(
Have to start all over again when the new one arrives.
Not fixed as posted above. Still freezing when navigating to folders. Starting to test my patience.
Quote from: Banger01 on January 26, 2013, 01:47:10 PM
Not fixed as posted above. Still freezing when navigating to folders. Starting to test my patience.
My replacement for the dead unit hasn't done it yet (touch wood) - maybe it's actually a hardware fault.
If you have done all the reformatting etc and it still continues, maybe you could try for a replacement under warranty.
Yes. I might go down the replacement road. Happened again and again and again and is starting to affect my sanity and marriage. This has to be a hardware problem. Although I don't know if the problems started with the firmware upgrade.
Decided to downgrade the firmware to 1.07.00 as per the ice tv site. ( I purchased the unit from icetv). Will see if this fixes the freezing. At least I will know where the problem lies.
Our's stopped freezing till the last week or so. I had already tried the reset to defaults. So I reformated the disk this time. Here's hoping that works, but after reading the posts from others, I am not confident.
If this is a firmware bug then I'd imagine that Humax have been busy resolving the issue in the next firmware version. Humax support have indicated that the next update is close to being released so maybe the solution is not too far away.
Same problem here. Humax freezes when navigating folders. Mostly seems to be when selecting Media just after power on from standby. Very frustrating. Have only had humax for a few weeks and had a lot of problems when first installing it. These were resolved after much time wasted but now this. Not very happy after many trouble free years with another brand.
My original Humax had the freezing problem for a few weeks but completely died from what appeared to be an unrelated issue. The replacement unit seems to be perfectly OK in all areas so far. I have no complaint at all with the replacement procedure - both IceTV and Humax Australia were very helpful and very prompt.
So I am really none the wiser whether this issue is hardware or software related, whether it is related to the new firmware or not. But I am disappointed that at this stage of development of PVRs customers should still have these sorts of issues.
I bought a Topfield many years ago. It was clunky and buggy, and there were updates required. But that was fairly early in the development of PVRs and having been working around PCs and processor control since the days of loading from audio and paper tape, I know that it takes a while to get the bugs out and I can accept a few problems.
But this is a very popular European brand, highly recommended, from a company who have been producing PVRs for a long time. What is going on here? Surely the bugs should all have been well and truly squashed by now? I have seen more than a few people here having to get replacements for their new Humax - one had three units.
It's all a bit worrrying. I'm glad they have a long warranty.
Resetting to Factory Defaults did not work
Reformatting the disk did not work.
Freezes still happened when browsing through video folders.
Now I have downgrading to the trusty, stable old 1.07 firmware
I will let you all know how I go.
There was nothing in v1.08 that I wanted. QuickFlix offers a small collection of mostly old movies. I already have QuickFlix on my Sony blu-ray player.
Notwithstanding this issue, I am quite happy with the Humax and IceTV. It is really easy to use.
Quote from: carlprowse on February 04, 2013, 07:51:16 PM
Now I have downgrading to the trusty, stable old 1.07 firmware
I will let you all know how I go.
So you feel certain that the new firmware caused the problem then. Be very interested to hear the outcome.
I found the Portal did not work properly for any service unless I upgraded to v1.08.
I agree, both the Humax and IceTV are excellent, just a pity we have to put up with niggling problems like this still.
The portal works well for us on v1.07, though we only ever use it to watch iView.
The reason I suspect the v1.08 firmware is because our Humax worked really well on 1.07. The problem only occurred after we upgraded to v1.08. Resetting to factory defaults and reformatting the disk did not resolve it. Plus, we have now been back on v1.07 for a week with no issues (though that is not really long enough to be sure)
Quote from: carlprowse on February 10, 2013, 08:54:00 AM
The portal works well for us on v1.07, though we only ever use it to watch iView.
Maybe iView was OK for me on v1.07, but I know that SBS definitely didn't work and the others were very slow and iffy.
As a matter of interest, my replacement Humax is showing no signs of freezing after 3 weeks on v1.08, and I'm giving it a good workout.
So ... I don't know what to make of that.
Quote from: Helens on February 03, 2013, 12:26:00 PM
Same problem here. Humax freezes when navigating folders. Mostly seems to be when selecting Media just after power on from standby. Very frustrating. Have only had humax for a few weeks and had a lot of problems when first installing it. These were resolved after much time wasted but now this. Not very happy after many trouble free years with another brand.
Just for the record, I* am experiencing the same problem, Humax freezes when navigating folders. Our unit was purchased just before Christmas, and I believe it came installed with 1.08.04 (so I have no inclination to revert to a previous version). I use wireless which works with Internet, ICE TV, and viewing of files on the PC (ps I have not touched the Humax software).
I'm guessing from this thread that returning the unit is a "sort of" answer, as the other options did not seem to do the trick. I'll wait a few days to see if anybody says to the contrary.
*Actually it's my wife who is experiencing the problem, I just get an ear bashing for buying the Humax instead of a replacement Topfield.
Quote from: Toshibasha on February 19, 2013, 08:54:03 PM
Our unit was purchased just before Christmas, and I believe it came installed with 1.08.04 (so I have no inclination to revert to a previous version). I use wireless which works with Internet, ICE TV, and viewing of files on the PC (ps I have not touched the Humax software).
I got my replacement unit mid-January, and it came with v1.07, so I wouldn't assume that yours was v1.08. Might be worth checking - I'd be interested to hear.
I'm wondering if there was a batch of dicky hard drives fitted.
My replacement unit is still working problem free on v1.08.
Quote from: dcoggins on February 20, 2013, 07:12:23 AM
I got my replacement unit mid-January, and it came with v1.07, so I wouldn't assume that yours was v1.08. Might be worth checking - I'd be interested to hear....
My replacement unit is still working problem free on v1.08.
Regarding whether I had .07 or .08 I cannot be certain; straight out of the box I explored all the menu items including the 'upgrade' feature, and hadn't at that time recorded version numbers. I got the impression from the 'upgrade' dialogue messages that I already had the latest software, but if you try the feature its not that helpful with regards to what exactly has happened. As per before, I'm not inclined to revert or reset, the machine should just work no matter what I do (unless, of course, going 'under the hood').
ps thanks for taking an interest. I value all contributors to these forums.
Quote from: Toshibasha on February 20, 2013, 08:37:39 AM
Regarding whether I had .07 or .08 I cannot be certain
Go to Menu -> settings -> system -> system information ... will give you loaded software version.
My unit is still freezing when navigating folders (at least once a week) very frustrating, I have already done a full format and factory reset, also now the unit reboots at random not that often but normally happens after unit starts up.. :(
Quote from: dabbles on February 20, 2013, 09:36:02 AM
My unit is still freezing when navigating folders ...
Still no definitive answer whether it's software or hardware related - be interesting if Toshibasha has v1.07 and it still freezes.
After my experience I would have to suggest it's a hardware fault.
Have you contacted Humax help yet?
Hi All: what I meant was that I can see I have 1.08.04 installed now; but I don't know what was installed when I purchased the machine in December. However, I do know that it's been .08 for most of the time since the purchase, i.e. the folder issue is happening with .08.
If I had updated the software from .07 to .08 it happened soon after I opened the box and set-up the machine with wireless, channels, preferences, etc.
Quote from: dabbles on February 20, 2013, 09:36:02 AM
My unit is still freezing when navigating folders (at least once a week) very frustrating, I have already done a full format and factory reset, also now the unit reboots at random not that often but normally happens after unit starts up.. :(
Dabbles,
This sounds like you have a faulty Humax. I would advise that you talk to Humax Australia about it because if it is faulty it needs to be replaced.
Humax Australia Customer Support
Phone: 1300 737 937
E-mail: hauservice@humaxdigital.com
'Contact Us' page: www.humaxdigital.com/au/support/contactus.asp
Humax have a new software version that is ready for release. If this freezing issue did start with 1.08.04 then hopefully this next version has fixed it.
Still no freezes on v1.07, so at least for my Humax 7500T, it appears v1.08.04 was the cause of the freezing
My replacement machine is still working freeze-free on v1.08. This issue must be hardware dependent - maybe a particular batch of HDDs is fussy or something like that.
Quote from: Dave at IceTV on February 20, 2013, 12:08:53 PM
Humax have a new software version that is ready for release. If this freezing issue did start with 1.08.04 then hopefully this next version has fixed it.
Dave, do you know when they will make this available? There's still only 1.08.04 on the humax support website (nov 2012).
I think I may have experienced this freezing/crashing thing too, as well as humax suggesting I may need to upgrade my sw to get my tv portal working (reboot didn't work btw).
I'm not looking forward to upgrading the software - it sounds kind complicated, so I'd rather not have to do it twice...
I've not experienced any freezing on 1.08 that hasn't been explainable. I do believe this freezing is hardware (HDD) based, As said before I've only experienced freezing via DLNA over wifi- and its down to the wifi dropping out. Since moving to ethernet over power I've not had it.
WiFi adds a whole new level of potential issues. If you can hard wire it and still experience issues I'd be returning the unit. Hey wifi works- but its no substitute for a hard connection
Quote from: aliwake1 on March 05, 2013, 10:56:05 AM
Quote from: Dave at IceTV on February 20, 2013, 12:08:53 PM
Humax have a new software version that is ready for release. If this freezing issue did start with 1.08.04 then hopefully this next version has fixed it.
Dave, do you know when they will make this available? There's still only 1.08.04 on the humax support website (nov 2012).
I think I may have experienced this freezing/crashing thing too, as well as humax suggesting I may need to upgrade my sw to get my tv portal working (reboot didn't work btw).
I'm not looking forward to upgrading the software - it sounds kind complicated, so I'd rather not have to do it twice...
We don't know when Humax plan on releasing the new firmware. I though it was ready, but our tests revealed there are a few things that still need fixing.
Updating the firmware via USB is easy. And if it restores the TV portal you can do the next update from the TV portal.
To update via USB:
1. Download the file onto a USB stick.
2. Plug USB stick into front port of Humax.
3. Turn Humax off at rear power switch.
4. While tapping front power button turn Humax on at rear power switch.
5. Keep tapping front button until front display shows it is updating.
Quote from: swamprat96 on March 05, 2013, 11:54:34 AM
I've not experienced any freezing on 1.08 that hasn't been explainable. I do believe this freezing is hardware (HDD) based, As said before I've only experienced freezing via DLNA over wifi- and its down to the wifi dropping out. Since moving to ethernet over power I've not had it.
WiFi adds a whole new level of potential issues. If you can hard wire it and still experience issues I'd be returning the unit. Hey wifi works- but its no substitute for a hard connection
Im just going through the process of replacing one of my failed beyonwiz, i purchased a Humax HDR7500T yesterday, set it up last night and found that every time i tried to access network shares it locked up.
This morning i took the unit back to Harvey Norman and they replaced it, this afternoon i set up the replacement Humax HDR7500T only to find the replacement unit does the same thing.
The unit is NOT running on wifi it's connected via Ethernet, everything works perfectly except for DLNA network shares.
It seems its hard to find a PVR that can access network shares as reliably as a beyonwiz.
to try and nail this one- can you install the free version of TVersity and try again? Don't connect to the windows media player DLNA - just connect to Tversity and see if it works
I just wanted to add that my Humax is also suffering from freezing. I've only had it a couple of months and it's been on v1.08.04 firmware the entire time.
As others have said, it freezes while scrolling through the media list. Not all the time, but sometimes.
On the weekend it happened so many times in a row I gave up and tried to watch live TV... (Not for very long though)
This is an update on my situation:
My wife phoned Humax customer service, they appeared to know about the issue in general; and their first bit of advice was to do a factory reset, which my wife did. That was late last week. The only particular configuration that she did was to enable wi-fi and enable IceTV (but no DLNA).
Today the machine froze; it was then manually powered down and up; and 10 minutes late failed again.
My wife has had enough so has come up with a great plan, she 's going to get the old Topfield fixed....
Quote from: Toshibasha on March 20, 2013, 08:35:16 PM
Today the machine froze; it was then manually powered down and up; and 10 minutes late failed again.
My wife has had enough so has come up with a great plan, she 's going to get the old Topfield fixed....
Getting the old Topfield fixed is probably a good idea, but I would still get the Humax replaced.
I had a similar problem, but noticed that this only occurred when the disc was nearly full. The issue disappeared when I removed some of the stored programs. However, since then the PVR froze whist using the information function, so I contact Humax and they have taken the thing away for repair.
This is the 2nd update on my situation:
1. We returned the Humax for attention/repair.
Just for reference, I can report this was a pretty painless procedure; no cost and Humax are helpful.
2. We have had the Humax back about 2 weeks; not sure what was done to repair it, but the HD returned was our original.
3. The problem has not gone away.... My wife will be phoning Humax tomorrow to enquire further.
In the meantime, my wife did buy a Topfield (hey, NO downtime!).
Quote from: Toshibasha on April 21, 2013, 09:28:52 PM
My wife will be phoning Humax tomorrow to enquire further.
I'd be insisting on a replacement Humax. The freezing problem has not re-occurred on my replacement unit.
That's not to say it's perfect - still occasionally needs a power reset on the rear switch to fix minor problems - but on the whole it is good now.
I've had my 7500T for a few weeks now and have noticed freezing when navigating the media files and folders, about once or twice a week. Running wireless and f/w v1.08.04. Last night when viewing the guide I noticed it would sometimes lose the connection to the internet, even though my computer could access the internet fine. May need to take it back for a replacement.
Ken.
same problem here..freezing when scrolling through media folders......had to switch it off several times to get it to work again.....frustrating
Quote from: kbosward on June 11, 2013, 07:53:20 PM
I've had my 7500T for a few weeks now and have noticed freezing when navigating the media files and folders, about once or twice a week. Running wireless and f/w v1.08.04. Last night when viewing the guide I noticed it would sometimes lose the connection to the internet, even though my computer could access the internet fine. May need to take it back for a replacement.
Ken.
AS said before in this thread I think- I had similar issues on WiFi but not now on ethernet. I have a huge file structure on the PC I stream from and apart from a slow load I have not had one freeze since switching to ethernet. I am aware of one person who has had freezing on ethernet but just one and I think from memory the unit was replaced.
I've also found that fixed IP seems to be problematic and has caused freezes. For this reason I use DHCP. The combination of DHCP and ethernet has fixed my issues on the same version of firmware as you.
I am having the same problem: the unit freezes. I have twice sent the unit to Humax for repair (at their cost) and the unit still freezes and quite frankly I am getting fed up with the whole deal. I have tried several work around but to no avail. The latest one is to reboot the unit before settling down for the night. This worked for a while and then it froze again.
The comforting thing is that I am not the only one having this issue.
As noted in another topic, v1.08.07 did not resolve our freezing problem.
So, I have reverted to v1.07
I have tried reboots, factory resets & disk reformats.
I cannot hardwire my network as suggested by swamprat96 due to a slab and brickwalls.
The unit is over 12 months old (what is the warranty period?) so I may just have to live with it. The only thing I miss out on is the TV Portal. It just goes straight to software update. We only used the portal very infrequently for iView, but we can access iView via 4 other ways, so it is not a significant issue.
I am still pleased with the Humax. The PVR function works really well. It is very user friendly.
Hi Carl,
The Humax warranty is 2 years.
Carl,
I had the same issue- double brick walls and a slab so I couldn't run ethernet cables easily.. But I use ethernet over power- $100 from JB- WDlivewire. Gives you about a 180mb connection and works perfectly. It really is plug and play- no setup. Worth $100 to try?
Cheers
Tony
What a good idea! Knew about them, but never thought of them for this issue. I will investigate this weekend.
Thanks for the thought Tony
Dave,
Thanks for the warranty info. It seems a bit extreme to return the unit when it works fine on v1.07. The only thing we appear to miss out on is iView via the portal, but we have other options for iView. We bought the Humax to serve as a PVR, and it does that job really well
We also bought the Humax because of IceTV. IceTV is a fantastic service, and particularly because of your excelent support.
Thanks again
After months of being uneasingly content on 1.07, I finally have revisited this issue. The release of 1.08.09, that offers improved SBS series recording, seemed a worthwhile improvement, sufficient to justify the effort.
Seeing the suggestion from Jeffoz1 in the thread http://forum.icetv.com.au/iceforum/index.php/topic,4137.msg19347.html#msg19347
I have set my Humax to a static IP and upgraded.
I still look at the powerline Ethernet adapters suggested by Swamprat96 each time I visit OfficeWorks. I may resort to those if the static IP solution doesn't do the job. My issue with those, aside from the cost, is that the powerboard at the only GPO near our Ethernet router/switch is already similar to those used in National Lampoon's Christmas Vacation.
I will post again after a month or so to communicate the outcome.
Quote from: carlprowse on December 01, 2013, 06:05:33 AM
I still look at the powerline Ethernet adapters suggested by Swamprat96 each time I visit OfficeWorks. I may resort to those if the static IP solution doesn't do the job. My issue with those, aside from the cost, is that the powerboard at the only GPO near our Ethernet router/switch is already similar to those used in National Lampoon's Christmas Vacation.
Hi Carl,
When Ethernet Over Power (aka EOP or powerline) adaptors work they are simple and reliable. But there can be situations where they are more trouble than wireless. Sometimes they block the DHCP traffic requiring using a static IP address. Each of the pair of EOP adaptors should be on the same power circuit, and definitely on power circuits on the same phase.
When using EOP adaptors you should never plug them into a powerboard. Powerboards usually corrupt the Ethernet signals which can make the EOP network connection unreliable at best and completely stop working at worst. A powerboard that works okay with EOP adaptors now can stop the EOP adaptors working in future.
Ideally EOP adaptors should be plugged into their own power point. If it's a double power point try to leave the 2nd socket empty, or only plug in a device that is not electrically noisy. If you don't have a spare, empty, power point nearby you can run an extension cord from a distant empty power point to the EOP adaptor, or just use a longer Ethernet cable.
Thanks for the advice Dave.
As with most tech stuff, the box does not necessarily tell the whole story.
Carl
the WD LiveWire is still working seamlessly at home. It seems to be the best of the bunch and handles DHCP just fine. I have had zero outages with it. It is on the same phase but different circuits. I average about 170MB throughput.
On a power outage it comes back with no intervention
No freezes in the 25 days since I set the Humax to a static IP address. The issue appears to be resolved. Thanks Jeffoz1
No worries. It obviously saved you money too. I wonder how many of the ethernet over power line installs mentioned in the forum were really necessary.
In my case the ethernet over power was solving other issues as my wifi sux. I'll take a hard wired connection over wifi any day
I have seen some people adopting my suggestion about using a fixed IP but really that is only half of the (possible) solution. You should try reserving the IP in the router also.
If you make the Humax static IP only, then whilst it is turned off or powered down, that IP can be stolen by another device in the house causing all sorts of problems when the Humax is turned back on again. I therefore suggest also reserving the IP address in the router using the Mac address of the Humax so the IP will not be allocated to another device. Now here is an interesting fact that has been picked up before. To reserve the IP address in the router, use the MAC address that comes up in the router when the Humax is turned on and not the one shown in the Humax menu under Settings. It seems they no longer match after a software upgrade.
The other thing that I have done is to turn off "Power Saving in Standby". Although my Humax powers down ("Automatic Power Down" is on) the WiFi connection is always maintained.
When I first got my Humax it was freezing all over the place but the above fixed it. Not even a glitch in 6 months. My assumption is that with this setup, the wireless connection establishes itself very quickly when turned on at the switch and is maintained throughout.