My icetv had not been updating EPG or recordings for a couple of days so it was time to do the about-monthly reset to force it to start working again. I updated the firmware while I was at it (to sep 12 2012 1.13.00). No EPG no recordings after resetting five times. Rolled back to July firmware as last one to be listed on topfield website, still nothing. On the icetv website it says EPG fetch done but nothing appearing on toppy. The only thing abnormal is my toppy is chugging very loudly (it's a loud hard drive sound) every now and then - possibly whenever trying to fetch? All connectivity is fine - I've had to disable icetv to be able to set recordings using the standard EPG which is wildly inaccurate.
Anyone have any more suggestions? Or are having similar issues with icetv at present? I'm hoping it's something on their end not mine, but their websites are working ok... And login on toppy to icetv ok...
I really regret bothering to get a Topfield and IceTV it's never been reliable enough to set and forget and has been a waste of money in my opinion.
The 'chugging' noise does not sound promising. There is a possibility that the HDD is failing. There is a TAP (HDInfo) that will give information on SmartSatus and other parameters of the HDD.
I doubt that the problem is at the IceTV end. I have 4 Toppys running IceTV interactive and I have not had this happen to me.
I assume you have done the usual things: factory reset than manual restoring of settings. When a Toppy is misbehaving, I reinstall firmware (for 2460 the last stable - ie TAPs work - firmware is 3 July 2012). Do a factory reset, power off the Toppy, turn it on again, install the firmware, do a factory reset, power off the Toppy, power it on again and then set up the Toppy.
Ian
Hi Chris,
Looking at your IceTV account in our system I can see that your Topfield has started downloading the reservations. Sometimes after a reset it can take up to 3 hours before the reservations appear the first time.
You've been using IceTV for a few years so I assume that you know the difference between the various icons. Just in case you don't the following page lists their meanings:
http://support.icetv.com.au/entries/20192822-what-do-the-red-orange-grey-green-and-yellow-icons-mean
You do have a timer conflict on Monday for Can of Worms, due to 2 other shows still recording at that time.
You also have an error due to Invalid Service for a show on Prime. Your account has prime set to channel 60 so make sure that channel 60 has not been deleted. Also make sure that you do not have 2 channel 60s.
Thanks IanL-S you were spot on - I had to roll back the firmware to Jul 3 firmware to solve the problem, I got a few posts on the Toppy forum which helped me last night :)
The unit is still chugging excessively at times, everything stops responding for approx 30 seconds and then 75% of the time it will reboot. Which is really annoying as I've only seen it doing it during recordings, so obviously the recordings stop when it reboots.
I'm pretty sure the HDD must be on it's way out :( It wasn't a cheap PVR, $669.00 from IceTV directly online, and it's only about 16 months old. I'm guessing warranty won't cover the HDD? What do I need to do to get it replaced, just fit a regular 3.5" HDD myself or is it more involved.
I'll try that TAP "HDInfo" thanks IanL-S, I've remained ignorant to TAPs and haven't bothered learning about them!
My Toppy 2460 has lost all the icetv recordings too. This is most frustrating as I thought it was because my old router seemed to be dropping connections. now I don't know where i am at.
Currently running Netgear DGND3700 on 2.4ghz (No port forwding but apparenntly Ice tv is all on port 80 any way).
No firewall rules on port 80
Have: System ID 32026
factory reset
Turn off
Turn on
Rolled back firmware to 3 July application ver TF-BPCF 1.11.00
Turn off
Turn On
Factory Reset
Turn off
turn on
Reconfigured Network and ICETV
Still nothing in EPG... arrgh
any ideas?
PS - love those Catcha words (!??!) ?
Now it won't post cos it thinks i posted but got the captcha wrong ...
Third go with captcha words
Quote from: christiansenk on December 11, 2012, 12:01:51 AM
... (No port forwding but apparenntly Ice tv is all on port 80 any way). ...
More importantly, all connections to IceTV are outbound from your Topfield.
Quote from: christiansenk on December 11, 2012, 12:01:51 AM
My Toppy 2460 has lost all the icetv recordings too. This is most frustrating as I thought it was because my old router seemed to be dropping connections. now I don't know where i am at.
Currently running Netgear DGND3700 on 2.4ghz (No port forwding but apparenntly Ice tv is all on port 80 any way).
No firewall rules on port 80
Have: System ID 32026
factory reset
Turn off
Turn on
Rolled back firmware to 3 July application ver TF-BPCF 1.11.00
Turn off
Turn On
Factory Reset
Turn off
turn on
Reconfigured Network and ICETV
Still nothing in EPG... arrgh
Hi christiansenk,
One step at a time. First make sure that the network on the Topfield is working and it can access the Internet. Use Shoutcast as a test as the weather is not working on older firmware.
Make sure that you have Connection Type set to DHCP.
Once you have the network working and the Topfield can find and access Shoutcast then configure IceTV.
For a guide on setting up the wireless on a late model Topfield see here:
http://support.icetv.com.au/entries/20205988
For a guide on setting up IceTV on a late model Topfield see here:
http://support.icetv.com.au/entries/20177443#setupiceguide
I'm also unable to receive the EPG on my 2460 lately. System info:
System ID: 32026
Loader Version: v1.02
Device Version v1.0.1
Application Version: TF-BCPF 1.10.00
Last Update: Feb 20 2012
MAC Address: 00:0E:9E:05:F4:3E
My problem is that my Toppy automatically reboots every couple of minutes with IceTV enabled. I first noticed it happening on the Oct 11 firmware, so I downgraded to the Jul 03 firmware. The reboots still occurred, so I downgraded to the Feb 20 Firmware. No change.
Scanning channels works. Network works (tested with YouTube). It's just enabling IceTV that causes reboots. After the reboot, I still don't have an EPG. It reboots again a minute or two later.
Is there anything visible from IceTV's end that could determine the cause?
Quote from: kNIGits on December 15, 2012, 02:43:19 PM
My problem is that my Toppy automatically reboots every couple of minutes with IceTV enabled.
The cause is the channels that you have enabled in your IceTV account.
For the solution please see "Why does my Topfield randomly restart when IceTV is enabled?" here:
http://support.icetv.com.au/entries/21705822-why-does-my-topfield-randomly-restart-when-icetv-is-enabled
Thanks, Dave. I deleted all duplicate channels from my PVR, and updated my settings on the website. I'm monitoring it to see if the reboots continue.
Im also having the same problem.
Its a new 2400 and my first PVR and also IceTV subscription.
I have done a factory reset and reentered my IceTV details in and get a successful login screen pop up.
I read above it could take up to 3 hrs for the records to come through, its been over 3 hrs since i tried it but still nothing.
Ill try some of the other procedures listed above with the firmware downgrades etc tomorrow.
Edit:
So i just installed firmware from July 3rd and set back up using the above insturctions, now time to see if the recording reservations come through.
no downloads over night.
Anyone got any ideas?
i have followed this link and still nothing http://support.icetv.com.au/entries/20177028-how-do-i-clear-out-the-cached-guide-and-force-an-update (http://support.icetv.com.au/entries/20177028-how-do-i-clear-out-the-cached-guide-and-force-an-update)
Hi rippernz,
None of your series recordings are on in the next 7 days. Try setting some recordings for shows that are on in the next 5 days.
Hi Dave,
I didn't realise that it only put it up in the 7 days ahead, as i said im now to this so trying to work it all out.
The show that i did add must have finished for the year.
I have added a couple of new shows that i know are on in the next week.
thanks for your help Dave, ill let you know how i get on.
IceTV schedules all episodes as single recordings on the PVR. And we only send schedules 5 days in advance. You can see which of your series recordings are going to record in the next 7 days in My Week, here:
http://www.icetv.com.au/interactive/myupcomingshows
But only the first 5 days of episodes will be listed in the reservation list on the Topfield. These episodes should be listed in My Week with the solid red series icon.
The 6th and 7th day's episodes in My Week would always be listed with the hollow queued series icon. It's a rolling 7 days so the 6th day's episodes will become the 5th day tomorrow and they should then be downloaded by the Topfield, and then the icon should turn solid. And of course another day's episodes will be added the bottom of the list to become the 7th day.
Its all looking good now.
Thanks for your help Dave
Thanks Dave,
It's been a while as I've been away and then everything started to work again but it is intermittent.
My Ip settings are DHCP.
But i noticed (as I have a new router now that the Security Encryption was AES. I have changed my router to accept both AES and TKIP.
(WPA-PSK2) Both were set to the same protocol but I am now using TKIP
My SSID is Broadcasting.
I pick up an IP of my router and Toppy indicates the same IP
Unfortunately, ShoutCast CAN NOT connect to Server.
cheers
Hi christiansenk,
Looking at your account it looks like you got it working again.
Many Thanks David,
You are right it started working again... But then it intemitently stops working.
I can't quite work I'm not doing any "rolling repairs" on the network (I stopped touching it to allow me to problem solve).
I woke up this morning - all good EPG working.
Tuned off machine and it's been on for an hour now...
nothing.
I'm starting to think it could be a dodgy Wifi dongle?
I'm going to try to "reseat" it in the toppy and see how that goes.
regarsd
Hi christiansenk,
I just had a closer look at your account and I noticed that you had Ten, One and 7 Digital each set to 'All'. Because the Perth IceTV region includes channel numbers for both suburban Perth and regional WA leaving them set to 'All' can confuse Topfield PVRs. The result can be anything from missing recordings or a blank guide to random rebooting.
I have now set the following in your account:
Ten = 10
One = 1
7 Digital = 7
Your other channels were already correct. These changes mean that the duplicate channels will be blank (12, 70 and 71).
Please force your Topfield to update the guide as follows:
1. Go to 'Menu > Settings > IceTV',
2. Reset EPG Data by pressing the Red F1 button while in the IceTV menu and answering Yes.
3. Exit the menu.
4. Wait a few minutes and then check the guide has program info.
5. If the guide is blank, turn the Topfield off and on and repeat step 4.
6. Click on 'Resend all recordings' from the 'TV Recorders' tab on the website here:
http://www.icetv.com.au/cgi-bin/webmembers.cgi?op=editSubscription
7. Within 30 minutes you should see your reservations in 'Menu > Recording > Reservations'.
-Fixed-
Many thanks for your help Dave.
(Legend!)
This worked a treat. .
regards
Quote from: prl on December 11, 2012, 11:23:50 AM
Quote from: christiansenk on December 11, 2012, 12:01:51 AM
... (No port forwding but apparenntly Ice tv is all on port 80 any way). ...
More importantly, all connections to IceTV are outbound from your Topfield.
Thanks Peter,
Out of curiosity and a slightly off topic...
If I make a reservation/ favourites then how does the Toppy communicate that back to the ICETV website with all details? Isn't there an outbound port sending that info somewhere?
regards
Kim
Quote from: christiansenk on January 19, 2013, 12:34:24 PM
Quote from: prl on December 11, 2012, 11:23:50 AM
Quote from: christiansenk on December 11, 2012, 12:01:51 AM
... (No port forwding but apparenntly Ice tv is all on port 80 any way). ...
More importantly, all connections to IceTV are outbound from your Topfield.
Thanks Peter,
Out of curiosity and a slightly off topic...
If I make a reservation/ favourites then how does the Toppy communicate that back to the ICETV website with all details? Isn't there an outbound port sending that info somewhere?
regards
Kim
I'm not familiar with IceTV-capable Topfields (a long time ago, I had a TRF7000). However, I assume that this is handled in a similar way to how timers (reservations) set on a Beyonwiz are communicated. There is a two-way exchange of information about timers/reservations each time the PVR contacts IceTV (the connection is outbound, but the data exchange is two-way). This happens at the next scheduled time that the PVR and IceTV exchange information (at 15-min intervals on Beyonwiz, longer, I think on Topfields).
AFAIK, all PVR-IceTV interactions are initiated by the PVR using HTTP. The URLs are visible in the Beyonwiz firmware if you unpack it and know where to look.
Something has gone hay wire again!
I've lost the ICETV epg guide again.
No Shoutcast either.
Nothing has changed on network setup either.
Toppy is set to DHCP and is receiving an IP x.y.z.105
Router is registerring it with IP x.y.z.105
Toppy is Wireless.
I have Reset the EPG data again and now it appears that when I look at "Settings > IceTV >Device Type" it indicates "NONE"
Yesterday I am almost certain it said TPF-2460 (or similar).
Can not Ping it on x.y.z.105
Hi Kim,
You definitely have an Internet issue with the Topfield if it cannot access Shoutcast or IceTV. The Weather was offline for a week or two recently and Youtube is currently not working for Topfields (may need another firmware update) so Shoutcast is currently the best way to check DNS lookup from the Topfield.
Can you ping yahoo.com and ping your router from the network menu on the Topfield?
PVRs like the Topfields often do not like connecting via wireless to routers that are set to both WPA and WPA2. If all of your wireless devices are fairly recent models then set the router to WPA2 only.
Also try the wireless dongle in one of the front USB ports instead of the back port. If this helps you can use a USB extension cable in the rear port to allow positioning the wireless dongle in a better location.
Hi There,
Just wondering if I can add to this thread. I also have been having intermittent problems with the EPG. I have a Topfield 2400 and it has a wired connection to my modem.
Quite regularly I turn on the TV and PVR and there is no EPG. Often it appears sometime later in the evening's viewing but sometimes not (like tonight). I have just read through this thread and as a result tried to get onto Shoutcast (something I have never used) and found the error message "cannot connect to server". I have checked my network settings and confirmed I am on DHCP and usually am. I have found in the past that when I change to a static setting and then back to DHCP that half the EPG suddenly appears but not for all channels.
I would really appreciate suggestions for fixing this as it is really getting on my nerves and really cuts down on the usefulness of ICE TV.
Thanks,
Rev
-some progress
Here's what I've done since last post. (it's amazing what some pointer can do like Dave's "DNS" Comment.
Moved dongle to the front.
Re-activated Network. (Toppy is DHCP - so below note about DNS is pointing to local Router)
Got an IP. (and DNS Settings)
Before logging into ICETV i Had the stock EPG and I could connect to SHOUTCAST!
After Logging into ICETV i cannot connect to ShoutCast!
I don't now how to ping from the Toppy (There is not an option in Newtork settings)
====Side note: ADDED Issue which may assist ====
Now here is something interesting ... I didn't think it would be the issue ntil Dave mentioned the the DNS lookup issue.
All my Clients DNS (Toppy, PC, Wii, DS etc.. anything connected to LAN) is usually set to my own router and my router picks up the DNS setting from iiNet.
About 5 days ago World of Warcraft went down with an ERROR #114. It took two days of mucking around and the solution ultimatley suggested I set my Primary DNS to 8.8.8.8 and secondary to 8.8.4.4. (google DNS IP)
(I initially did this just on my client PC - but then it was suggested to do it on my Router too)
This solved the problem for the WOW error #114 (solution / discussion Documented on the WOW forums here
http://us.battle.net/wow/en/forum/topic/7591983147?page=5#81)
I have since reset my DNS back to my local Router and my Router picks up the AUTO DNS from iiNet and everything on WOW is back to normal.
However I just saw this about a break in the Perth / Singapore undersea line somewhere:
http://www.computerworld.com.au/article/446522/updated_sea-me-we_3_undersea_cable_cut/
Now all of this could be effecting things too..
====
UPDATE:
I tried pinging the TOPPY (I had an IP address so didn't think I would need to PING it)
No go!
I wired the TOPPY and everything worked fine! (including getting a ping response!)
So ...replaced Dongle on extension lead and everything worked... (even picks up neighbours network)
Remove lead and it falls over.
Have changed Netgear DGND 3700 router Speed from 300 Mbps to 145 Mbps to hopefully stabilise with the toppy though the quality is now down to 40% on both "Level" and "Quality". ICETV is working - Shoutcast is not working.
At least for now my resolution at this point will be to find an extension cable for the Dongle.
===
Thanks
Just to add some further information to my post above.
Yesterday afternoon the PVR was on for quite a while and the EPG was available. The PVR was then switched onto standby and then back on again about half an hour later. There was no EPG and no connection to Shoutcast. After about half an hour to an hour later the EPG became accessible and Shoutcast was also accessible.
Help please.
Rev
Finally, It appears the the problem has been isolated to the Wifi Dongle.
After working flawlessly for 18 months it appears it may be falling over and is a bit flakey... giving signs of connectivity but not really keeping up.
The distance to Toppy is about 8m with an almost uniterrupted line of sight through one sheet of glass.
Moving the dongle to the front of the toppy helped and adding the extension lead assisted but it still appears to fall over after a while.
Many thanks to Dave all that helped.
Hi RevReboot.
When I placed my toppy on the wire everything was pretty much immediate.
Have you tried isolating it to the wire / Wireless.. and then using a USB extender as Dave suggested for me.
Has anything changed or is anything else experiencing problems on you network?
regards
Quote from: Dave at IceTV on January 16, 2013, 03:29:29 PM
I have now set the following in your account:
Ten = 10
One = 1
7 Digital = 7
Your other channels were already correct. These changes mean that the duplicate channels will be blank (12, 70 and 71).
Please force your Topfield to update the guide as follows:
1. Go to 'Menu > Settings > IceTV',
2. Reset EPG Data by pressing the Red F1 button while in the IceTV menu and answering Yes.
3. Exit the menu.
4. Wait a few minutes and then check the guide has program info.
5. If the guide is blank, turn the Topfield off and on and repeat step 4.
6. Click on 'Resend all recordings' from the 'TV Recorders' tab on the website here:
http://www.icetv.com.au/cgi-bin/webmembers.cgi?op=editSubscription
7. Within 30 minutes you should see your reservations in 'Menu > Recording > Reservations'.
After many years of trouble free 'Ice-ing' I've been having problems with recordings scheduling on my Toppy 2400. No problems with my Beyonwiz PVRs.
My problem is that some (most) timers I've set with IceTV haven't been coming through to the Toppy. I've been setting them manually for the last week or so as to avoid wife disapproval - and in the hope it would come good.
My EPG seems to be remaining up to date as does my XML data for Just EPG - in accordance with the 'Last EPG fetches' under My Account.
I'm sure I hadn't changed any settings or installed new TAPs on the Toppy when the problem started.
This morning (Thursday) I followed the 7 step process above and it seemed to go to script except after step 2, when the device type changed to BWizH1 (the first listed of my Ice devices). I reset it to TRF2400.
The EPG data returned within a couple of minutes.
After about 30 minutes, only one timer (Elementary) appeared in my Toppy's timer list. There should have been at least 6 timers - between today and next Monday.
I've re-booted the Toppy a couple of times, but still no joy.
I've since changed my IceTV settings to single LCNs for all channels even though this hasn't been a problem in the past.
Request Dave or other Ice staff have a look at my account to see if/what I'm doing wrong.
EDIT: Forgot to mention - I also tried deleting all timers and re-send to see if this helped. This is when I got the one timer.
Since my last post I've done a factory reset, ensured I can connect to internet with Shoutcast and even replaced the LAN cable between the Toppy and the switch (shows my level of desperation). After the factory reset, I selected resend all reservations from the IceTV website and the page indicated that they were sent.
Still getting regular EPG and XML updates but no timers are appearing - waited more than 30 minutes. Should be at least 6, but there are none this time.
Does anyone know why the Toppy would be receiving EPG data but not timers?
I've confirmed that the IceTV settings are Enabled and the device type is TRF2400. As previously stated, I also have 3 Beyonwiz machines on the account.
Any help much appreciated.
EDIT: More info. My ISP is Telstra (ADSL) and my firmware is Nov 2011 - not changed for more than a year.
EDIT 2: Network is set to STATIC - to avoid IP conflicts. Router is a Belkin N+ - no problems with other devices. My Toppy's DNS settings are 8.8.8.8 and 8.8.4.4
This is getting even weirder.
After a few hours, one (and only one) of my timers has been set. It is the same (only) one that was set last time - Elementary on channel 10 tomorrow night.
Elementary is now the next timer due, but this wasn't the case until today.
Other timers, including ones on channel 10 have not been coming through. They are showing as hollow red doughnuts. No alert symbols.
I've sent a support request to IceTV and will let you all know the outcome - unless someone from IceTV staff responds in this thread.
This has taken quite a while to resolve and many thanks to Dave R and David for their patient online assistance.
Since my last post (a week), Ive;
Reset EPG, and resend timer - Fail!
Changed to single LCN per channel - Fail!
A few more Reset EPG, and resend timer - Fail! Fail! Fail!
Did a factory reset then Reset EPG, and resend timer - Fail!
(Last night) Did a clear service list, rescan and resend timers - Fail!
(This morning) Did a Reset EPG, and resend timer - Success!!
I can only assume it was the rescan, followed (many hours) later by the reset EPG/resend timers that did the trick.
Wife is very happy.
My symptoms were - no problems getting EPG data, but not receiving timers from IceTV.
Glad you got it working, Paul.
Sometimes after a factory reset or scanning the channels or resetting the EPG it can take a few hours before the Topfield finally downloads the reservations. Setting a new series recording via IceTV can often trigger the others to be downloaded.
Good to know.
Just a follow up post to advise that it's been over a week now and my 2400 hasn't displayed any bad behaviour at all.