oh come on... there isnt a hell of a lot of end-user variability on my beyonwiz, nor on the iphone app, nor on the website itself now is there?
I work in a technical role, and I see IT people pass off this kind of crap all the time. Blame the end user, and their own lack of confidence in what they're doing is usually enough to obfuscate a screwup on your end. No thanks.
.... and when you say days ago, after posting on a topic that's 3 days old, do you mean "days ago, after it already aired"? cos that's the only thing that makes sense to me.