Author Topic: EPG Glitch  (Read 1119 times)

Offline Tezza007

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EPG Glitch
« on: March 04, 2017, 10:12:27 AM »
Online TV Guide, Perth, tonight, 12.25am to 12.35am is partly missing. 5 lines are affected. Closing and opening or refreshing the window has no effect.

Offline Dave at IceTV

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Re: EPG Glitch
« Reply #1 on: March 04, 2017, 11:48:26 AM »
Hi Tezza,

When you wrote "5 lines" did you mean 5 channels were affected? If so, do you know which channels? Are 7 and 7HD two of them?
cheers

Dave
Customer Service

Offline Tezza007

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Re: EPG Glitch
« Reply #2 on: March 04, 2017, 05:50:21 PM »
G'day Dave,

No, 5 lines of the online vertical epg. The info is still there, just not visible. I can still open them, and do the usual. First line, all I can see is 12.25am where the channel should be. When I click on the line it's ABC Open along with all the program info and options. I just discovered it will also act as usual when I hover on the item.

Next is Flip or Flop. All that is visible is 12.30am and it is even further to the right, past where there is normally any info

Next is Conflict Zone ABCNews24. That line is totally blank

Next line only has the very top of the text. The beginning of the line brings up Conflict Zone, the end of the line is 48 Hours

5th line shows the top 3/4 of the text for 48 Hours

Offline MD

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Re: EPG Glitch
« Reply #3 on: March 04, 2017, 07:24:47 PM »
Hi Tezza, which browser are you using?  MY Safari did the oddest things today yet we haven't touched the browsers fro months, pretty much since their updates.  I cleared the cache, quit the browser, restarted my MacBookPro and it came good.  All latest software.

Offline Tezza007

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Re: EPG Glitch
« Reply #4 on: March 05, 2017, 10:12:35 AM »
Good morning. I'm on Waterfox 51.0.1 64bit

Offline Tezza007

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Re: EPG Glitch
« Reply #5 on: March 05, 2017, 10:17:19 AM »
I finally got a screen grab


Offline MD

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Re: EPG Glitch
« Reply #6 on: March 05, 2017, 10:46:26 AM »
What's it like with Firefox and Chrome?

Offline Tezza007

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Re: EPG Glitch
« Reply #7 on: March 05, 2017, 10:50:02 AM »
I don't have those, but I checked with Edge and it's fine

Offline MD

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Re: EPG Glitch
« Reply #8 on: March 05, 2017, 11:07:01 AM »
Hmmm, seems like a quirk on a browser we wouldn't have tested. I'll see what Dan can do tomorrow.

Offline Daniel Hall at IceTV

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Re: EPG Glitch
« Reply #9 on: March 05, 2017, 11:34:16 AM »
It looks like you are on 133% zoom, try at 100% and see if it still happens.
Regards,

Daniel.
CTO.

Offline Tezza007

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Re: EPG Glitch
« Reply #10 on: March 05, 2017, 01:10:15 PM »
Yep, that was it. It's OK at 120%. It's never happened before though

Offline Daniel Hall at IceTV

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Re: EPG Glitch
« Reply #11 on: March 05, 2017, 03:31:33 PM »
It would be how long the show title and episode title are, we do some truncating on the server side for display but there are some wacky edge cases if the zoom is set too high that can cause the text to be wrapped to the next line but as the lines are fixed height it then doesn't display.

Offline MD

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Re: EPG Glitch
« Reply #12 on: March 05, 2017, 06:35:13 PM »
Thx Dan. The best 'Guru'  :)

Offline Tezza007

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Re: EPG Glitch
« Reply #13 on: March 05, 2017, 07:59:54 PM »
Thanks from me also


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