Author Topic: EPG blank for ABC2  (Read 2209 times)

Offline simoncasey

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EPG blank for ABC2
« on: August 24, 2017, 06:24:51 AM »
My EPG is blank for most of today for ABC2

I'm in Melbourne using a Beyonwiz T4

Offline IanL-S

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Re: EPG blank for ABC2
« Reply #1 on: August 24, 2017, 08:17:19 AM »
I am also in Melbourne, and my T2 has blank EPG for ABC2 until 16:00. It is fully populated on all of my Toppys.

Ian
IceTV: 2xTRF-2400 + 2xTF7100HDPVRt + SKIPPA + T2
No IceTV: a few Toppys
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Check out the oztoppy wiki and Topfield Aus Forum for Toppy help
ozSKIPPA wiki coming soon (I hope)

Offline Daniel Hall at IceTV

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Re: EPG blank for ABC2
« Reply #2 on: August 24, 2017, 10:23:49 AM »
Hi simoncasey,

Is yours missing until 4:00 pm the same as Ian's ?
Regards,

Daniel.
CTO.

Offline csutak40

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Re: EPG blank for ABC2
« Reply #3 on: August 24, 2017, 12:35:35 PM »
I am also in Melbourne and my EPG is also empty for ABC2 until 21.15.  I have a T2 and a T4 and they are both the same
Cheers,
Judy
Windows 7 Media Center; Last Update Feb 20 2006; Beyonwiz T4, T2

Offline simoncasey

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Re: EPG blank for ABC2
« Reply #4 on: August 24, 2017, 02:57:02 PM »
I'm not at home and can't check but I recall it was blank for most of the time until quite late (Utopia?) but there were a couple of single shows that did appear during the day.

Offline Daniel Hall at IceTV

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Re: EPG blank for ABC2
« Reply #5 on: August 24, 2017, 04:00:15 PM »
Now this is definitely a head scratcher as I can see a gap on the testing T2 that I have here in the Wollongong region, but our internal testing of the guide feed hasn't shown any gaps at all.

Still investigating.

Offline prl

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Re: EPG blank for ABC2
« Reply #6 on: August 24, 2017, 04:01:06 PM »
If you disable IceTV/enable IceTV/reload EPG and timers, does that change the situation? That will clear the EPG cache and reload the full IceTV EPG, which should avoid any problems with the last update times for the EPG going wonky at either end.

Is this affecting any EPG regions other than Melbourne, or any new-server PVRs other than Beyonwiz?
Peter
Beyonwiz T4 in-use
Beyonwiz T2, T3 & T4 for testing

Offline Daniel Hall at IceTV

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Re: EPG blank for ABC2
« Reply #7 on: August 24, 2017, 04:03:32 PM »
Hi Prl,

Checking in the feed now and the data is definitely there, so forcing a full update with a cache clear should fix it up.

I would definitely like to know if any other non T-series Beyonwiz PVR's are affected?

Offline grampus

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Re: EPG blank for ABC2
« Reply #8 on: August 24, 2017, 04:52:43 PM »
Hi Prl,

Checking in the feed now and the data is definitely there, so forcing a full update with a cache clear should fix it up.

I would definitely like to know if any other non T-series Beyonwiz PVR's are affected?
It is for me as well.  Up until 21:15, the repeat of Utopia.  Then it appears OK from then on.

BW T3.  Running s/w at 2017 0808033851
BeyonWiz, T3

Offline simoncasey

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Re: EPG blank for ABC2
« Reply #9 on: August 24, 2017, 08:18:15 PM »
Disabling and reenabling hasn't made any difference.

I really think 12 hours notice should have been long enough to fix this - it's hardly a new issue.

Offline csutak40

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Re: EPG blank for ABC2
« Reply #10 on: August 24, 2017, 09:06:29 PM »
Disabling and reenabling hasn't made any difference.

I really think 12 hours notice should have been long enough to fix this - it's hardly a new issue.
Well, given the time of day, it has now caught up, so the problem has now fixed itself  :P

Offline MD

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Re: EPG blank for ABC2
« Reply #11 on: August 24, 2017, 09:45:03 PM »
Hey guys, give us some space. We're not the ABC or Telstra. We're working on it but we are a small company. The odd EPG problem only exists on the Beyonwiz T series PVRs, as best we can ascertain, and our simulations haven't shown any problems with our feed. But we are working to find out why.

Offline simoncasey

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Re: EPG blank for ABC2
« Reply #12 on: August 25, 2017, 10:04:47 AM »
Would you rather we didn't raise it as an issue? That seems counterintuitive to getting it fixed. The problem has been around for well over a year.

Offline Daniel Hall at IceTV

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Re: EPG blank for ABC2
« Reply #13 on: August 25, 2017, 10:54:18 AM »
Well, there has definitely been an issue in the past but we did a lot of work to close all the holes that would show up and have not had a report of guide gaps for quite a while, and our internal tester didn't report any gaps in the guide sent via the API so it was quite a tough one to track down just yesterday.

Unfortunately we didn't get to find out if any Humax 2Tune's were affected or even Skippa's that are out there as they use the same API, we do know that the older Topfield's were not affected which use an older API.

Offline simoncasey

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Re: EPG blank for ABC2
« Reply #14 on: August 25, 2017, 11:06:08 AM »
I see a gap every couple of weeks. Most of the time I don't notice until the evening and it is pointless raising it as it will have gone by the time anything can be done about it.

The last time I raised it was two months ago when I noticed it during the day. I'm not sure if two months counts as "quite a while".


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