Author Topic: Why you can NOT get PADDING nor select a previous episode with your Humax!!!!  (Read 1563 times)

Offline Greg_w_h

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NOTE: I have a Humax HDR3000T. This applies to THAT model and may well to others but I dont know for sure.


I have contacted ICE TV support, a number of times, since I bought my Humax HDR3000T regarding the fact that it will NOT obey the padding times I put on it and also that if I have a series I am recording, such as Neighbours and I dont watch the episodes until the weekend, on the Humax I cannot go to the left to select the date of the episode that I wish to watch. You can only watch them in REVERSE order.

In order to fix these problems, I contacted Humax again. They decided to address the problem of padding time, first and asked me to select the normal BASIC TV guide and not ICE TV and try to add padding. It WORKED! However, I decided to see whether the show I put in showed it would obey the extra padding and while there, went into my SERIES shows where I have more than one episode waiting to see what they said. Wonder of wonders, without ICE TV selected, I can watch them in the correct order but I can NOT watch them in the correct order if I use ICE TV.

Therefore, as Humax has confirmed, this is an ICE TV problem, not a HUMAX problem and this HAS to be fixed.

Padding AND ability to select to watch one episode out of 2 or more waiting to be watched are all ICE TV fault because they work on a BASIC TV guide but not on ICE TV.

Therefore, if you want to have ICE TV scheduling or to add padding if you did not do so before using ICE TV, you need to revert to BASIC TV guide and add padding to any random show, let it be recorded and afterwards you can return to ICE TV guide for scheduling and the padding WILL be obeyed from that time forward. If you want to watch your recorded shows where you have more than one of the same series waiting to be viewed, you HAVE to revert to the BASIV TV guide in order to watch them from START to FINISH or to select any episode in between. If you do not, all you can do is watch them in REVERSE order.

Again, this is NOT a Humax problem. It is ICE TV and Humax have now confirmed this with me, on the phone, as I tested it.

Over to you, Ice TV. When will the fix be out? BTW, I already sent a complaint to support. Anyone else with this problem please do the same!

Greg.

Offline Dave at IceTV

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Hi Greg,

We have been able to see evidence of the recordings incorrectly displayed on the HDR3000T and are looking into the cause of it and a solution to fix it ASAP.

But I'm still not sure why only your HDR3000T seems to not be adding the padding. When you change the padding settings on a HDR3000T that new padding setting will only be added to schedules created after you changed the padding. When you change the EPG Type the PVR deletes all existing schedules so any new padding settings would be applied immediately. That doesn't make it a bug that only occurs when using xyz EPG type - it just means you have newly created all of your schedules and therefore the changed padding amount was applied right away.
cheers

Dave
Customer Service

Offline Daniel Hall at IceTV

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Hi Greg,

We have confirmed that there is an issue with certain shows that when recorded do not allow playback correctly.

Unfortunately this isn't actually an issue with the IceTV guide itself, but is an issue in the firmware of the Humax and we are working with Humax on a fix now.

If we can find an acceptable workaround we will let you know, we will also post back once Humax have a new firmware ready for release which fixes this issue.
Regards,

Daniel.
CTO.

Offline Daniel Hall at IceTV

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Hi Greg,

We have just gotten word from Humax that they have found the issue in the firmware and they are testing a fix now.


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