Author Topic: New Humax HDR 7500T not showing EPG  (Read 4009 times)

Offline JohnOfFloreat

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New Humax HDR 7500T not showing EPG
« on: March 07, 2012, 01:27:06 AM »
Hello

I have just set up my new Humax from IceTV.  Everything appeared to go correctly.  During setup I choose IceTV EPG and entered my username and password.  I then received an email from IceTV that said "Thank you for registering for your Humax PVR . . . ", so assume that my Humax is talking to IceTV.  I am able to watch iView.  I can see the device on my home network, in fact can watch a recorded program on my computer.  So network and internet connectivity seem to be well and truly demonstrated.

When I press the 'guide' button on my Humax's remote the EPG screen comes up, but no program data is shown.

When I check 'My Account' on the IceTV website it shows 'You've never fetched the EPG'

Am I missing a step somewhere?

Thanks John

Offline swamprat96

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Re: New Humax HDR 7500T not showing EPG
« Reply #1 on: March 07, 2012, 08:56:21 AM »
I think you've done everything correctly. Icetv service was not working last night for Humax and I haven't checked today. It's unusual for the service to be as wobbly as it has been lately but I believe they have been making some hardware changes. I'll check mine later to see if the EPG is back

Offline Dave at IceTV

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Re: New Humax HDR 7500T not showing EPG
« Reply #2 on: March 07, 2012, 08:16:35 PM »
John's issue was that his Humax had not automatically added the 3 months to his account. Not the Humax's fault, but something to be aware of.
cheers

Dave
Customer Service

Offline JohnOfFloreat

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Re: New Humax HDR 7500T not showing EPG
« Reply #3 on: March 07, 2012, 11:40:03 PM »
 :) :) :)

Hey, Thanks Dave for posting a reply here as well.

You didn't mention that, it seems, the problem was caused by the fact that, apparently, the IceTV servers are case sensitive even for usernames

John

Offline swamprat96

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Re: New Humax HDR 7500T not showing EPG
« Reply #4 on: March 08, 2012, 07:07:40 AM »
Yes and my problem was apparently unique-not a service issue too. Not quite sure what ts issue was  but all fixed now


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