Author Topic: Icetv epg has disappeared  (Read 1898 times)

Offline dpark

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Icetv epg has disappeared
« on: May 18, 2013, 02:05:32 PM »
Hi,

On my humax my icetv epg has disappeared. I have reset the humax several times and tried a factory reset, but to no avail. It has still recorded 2 shows I had preset via my iPhone, even though the epg is not visible on the humax. We lost the Internet this week for a few days which seems to have triggered the problem, but it's now working. I have also checked the tv portal and it's working so The internet access is ok. I'm a bit stumped as tp what to try next.

Darren

Offline Dave at IceTV

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Re: Icetv epg has disappeared
« Reply #1 on: May 18, 2013, 11:48:45 PM »
Hi Darren,

Looking at your account you appear to have a network or Internet quality or speed issue that is preventing the Humax from downloading the guide and schedules. Your Humax is downloading the guide from IceTV but because the Humax is not receiving all of the information, or not receiving it quick enough, it gives up and tries again 1 minute later. This behaviour can occur if your ISP has throttled your download speed, or your Internet service quality is poor due to lots of dropped packets or extreme latency.

Running the following Internet ping test on a computer using the same Internet connection as the Humax will highlight any Internet service issues.
http://www.pingtest.net/

The results from the ping test should be:
Line Quality = A or B
Packet Loss = 0
Ping = less than 20 ms
Jitter = less than 10 ms


You can also test your current Internet speed at http://www.speedtest.net/

The resulting download speed and upload speed will depend on your Internet Plan, but if you are only getting dial-up speeds then the Humax will struggle (i.e. A download speed below 0.5 Mbps). By comparison broadband download speeds vary from around 8 Mbps to 100 Mbps.
cheers

Dave
Customer Service

Offline dpark

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Re: Icetv epg has disappeared
« Reply #2 on: May 19, 2013, 11:34:49 AM »
Thx Dave......that was the issue! I've reset it back to wifi (off Ethernet over power) and everything is now working.

Cheers Darren


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