Author Topic: What has happened to telephone support?  (Read 1798 times)

Offline mikeathome

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What has happened to telephone support?
« on: June 22, 2016, 06:43:46 PM »
There's a 1300 number shown on the Android APP, also used to be on the ICE website but one of the "Contact Us" links where I think it used to be is broken now and it doesn't seem to appear anywhere there.

When you call the 1300 number you hear a message advising that "ICE TV does not provide phone support as a first point of contact".  I use to be able to call and report issues - like - why is it that neither of my Topfield recorders can contact the ICE server all of a sudden? But now I have to fill out a form and wait for someone to deal with it.

If, as it seems,  there has  been a change in support arrangements, then I wonder why it is that I cannot find any communication from ICE advising me of this? Just removing the link on the website to the number really isn't good enough.

Offline Dave at IceTV

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Re: What has happened to telephone support?
« Reply #1 on: June 22, 2016, 07:48:24 PM »
We are currently looking at an issue affecting Topfield PVRs and Humax PVRs.

No other recording devices that I've tested are affected.
cheers

Dave
Customer Service

Offline mouseandchicken

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Re: What has happened to telephone support?
« Reply #2 on: June 22, 2016, 10:31:21 PM »
Aha!
That would answer my post under 'No EPG'.  ...  me having a humax and a topfield.

Cheers Dave


Offline mattyd

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Re: What has happened to telephone support?
« Reply #3 on: June 23, 2016, 12:17:38 PM »
We are currently looking at an issue affecting Topfield PVRs and Humax PVRs.

No other recording devices that I've tested are affected.

Hi all,

I can't seem to find a Status page or current issues, so can i gather there is an issue with Topfield EPG displaying 'cannot connect to server' at the moment?

I have a new 5300 which was working fine until today.

Thanks

Matt
« Last Edit: June 23, 2016, 12:19:17 PM by mattyd »



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