Author Topic: Scheduled maintenance on IceTv servers - Outage related  (Read 1395 times)

Offline spinifex

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Scheduled maintenance on IceTv servers - Outage related
« on: October 22, 2015, 06:27:10 PM »
Received this in an email today. Here is a heads-up for those that may have missed it.
     

Scheduled Maintenance

Tonight IceTV will be performing scheduled maintenance on it's servers between Midnight tonight (22/10/2015) and 6am tomorrow (23/10/2015). We will be moving them to new hardware which will also involve changes to our DNS setup.

What does this mean to me?

During the maintenance window the IceTV service will be unavailable. Also as this includes a DNS change depending on your Internet Service Provider it might take between 24 to 48 hours to come back.

Is there anything I should do to prepare for this?

Any last minute scheduling of shows should be performed this evening before midnight for the next 24 to 48 hours if you have not already.

If you are still having a problem please Contact IceTV Support

IceTV Customer Support

Offline Dave at IceTV

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Re: Scheduled maintenance on IceTv servers - Outage related
« Reply #1 on: October 23, 2015, 01:10:48 PM »
The server migration stage is complete. But the Internet's DNS servers need to learn that IceTV has new IP addresses.

What is a DNS Server?

A DNS server is like a phone book for web servers. Every ISP has their own DNS servers and they have many different DNS servers in each city. The numerical IP address of the IceTV servers has now changed, and many ISP's DNS servers are still pointing to the old server addresses. As each server learns of the new address, it later passes that new address onto the next server and within 48 hours they will have all been updated.

Why is my brand xyz device working again with IceTV but my brand abc device is still not?

Different PVR brands and models each use a different server address to connect to IceTV. The Topfield PVRs use one address, the old Beyonwiz PVRs use another address, the new T series Beyonwiz PVRs use a different server address the old Beyonwiz PVRs, etc. So each recorder brand or model type's specific server address needs to be updated in all DNS servers worldwide (or at least Australia wide).

There are 2 stages to moving to new servers:
  • Service completely offline temporarily for everyone (this stage finished at 6am today, Friday).
  • Service alive but all ISP's DNS servers (Internet address books) take up to 48 hours to learn of the new addresses (this stage started at 6am and will gradually affect less and less people until the whole Internet has learnt of the new addresses, by some time on Sunday).
It takes 24 to 48 hours for a changed IP address to filter through the Internet to all DNS servers worldwide. Some ISPs take longer than others to update their "address book".

« Last Edit: October 23, 2015, 02:28:31 PM by Dave at IceTV »
cheers

Dave
Customer Service

Offline Daniel Hall at IceTV

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Re: Scheduled maintenance on IceTv servers - Outage related
« Reply #2 on: October 23, 2015, 06:10:30 PM »
This is being discussed under announcements at IceTV Scheduled Maintenance tonight (22/10/2015)
Regards,

Daniel.
CTO.


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