Author Topic: IceTV Support No Response  (Read 2112 times)

Offline Dwarfboysim

  • Newbie
  • *
  • Posts: 8
    • View Profile
IceTV Support No Response
« on: April 05, 2013, 12:58:54 PM »
Hi all,
Has anyone had difficulties getting a response from Ice TV Support lately.  I have tried to contact them via phone, email and their website and no one will come back to me?

Getting rather frustrated.

Dwarfboysim

Offline Dave at IceTV

  • Guru
  • *****
  • Posts: 1258
    • View Profile
    • IceTV Knowledgebase Articles
Re: IceTV Support No Response
« Reply #1 on: April 05, 2013, 01:28:51 PM »
Hi Greg,

Support replied to your email 2 days ago, with a question that you have not replied to yet.

Be aware that our support system will send the reply to the email address that is in your IceTV 'Support' account, even if you sent the email from a different address or the address in your IceTV account is different. So the reply would have gone to your tpg address and not your gmail address.

You, and only you, can see your ticket here:
http://support.icetv.com.au/tickets/23799
cheers

Dave
Customer Service

Offline Dwarfboysim

  • Newbie
  • *
  • Posts: 8
    • View Profile
Re: IceTV Support No Response
« Reply #2 on: April 05, 2013, 01:42:06 PM »
Hi Dave,
Thanks for getting back to me.  Deleted the old email account out of my profile and have replied to the support request.

Thanks,
Greg


Share via facebook Share via twitter

angry
25-05-20 Toppys started spontaneously rebooting when contacting IceTV server

Started by IanL-S on General Discussions

1 Replies
239 Views
Last post May 26, 2020, 02:37:11 PM
by IanL-S
xx
IceTV Server Issues?

Started by ChrisW on SKIPPA

9 Replies
536 Views
Last post May 21, 2020, 09:41:55 AM
by ChrisW
xx
Same program recorded 8 times on T2 (NOT IceTV issue)

Started by IanL-S on Beyonwiz

12 Replies
560 Views
Last post April 16, 2020, 02:29:07 PM
by MD
sad
Yet more errors in IceTV guide

Started by BazzaG on IceTV EPG Content

5 Replies
230 Views
Last post March 26, 2020, 01:37:52 PM
by BazzaG