I have been disconnected from the IceTV service since 9 Dec. Ive had one email from Dave on 14 Dec with instructions that didn't work. Ive written multiple emails to alert them and heard nothing. I have been a customer for five years and this email only way to getting help doesn't work. I am so frustrated. Why hasn't anyone contacted me? We're pissed off as this happens every time there is a technical glitch. So as asked repeatedly, please call me to work through the problem over the phone.