Author Topic: Auto-Renewal and expired/cancelled credit card  (Read 1908 times)

Offline Mantorok

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Auto-Renewal and expired/cancelled credit card
« on: February 04, 2016, 12:49:44 PM »
What is the correct process to ensure the auto-renewal of the Ice TV subscription when the registered credit card expires or is cancelled?

Should I just register the new credit card or should the auto-renewal be disabled first?

Also, is there any surcharge for using an AmEx card?

Offline Dave at IceTV

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Re: Auto-Renewal and expired/cancelled credit card
« Reply #1 on: February 04, 2016, 01:30:35 PM »
There is no surcharge for any credit cards.

You do not need to disable auto renew to update your credit card details. Though if you have a problem updating your credit card details you should then try disabling auto renew first then re-enable auto renew with your updated credit card details.

To update your credit card details:

1. Log in to the IceTV website at www.icetv.com.au
2. Click on My Account, then click on Auto Renew, or copy and paste this URL into your browser's address bar: https://www.icetv.com.au/cgi-bin/webmembers.cgi?op=creditCard
3. Type your IceTV password at the bottom of the page where it says "Confirm password".
4. Click on the green 'Enter Card Details' button.
5. Enter your card details.
4. Click on the blue 'Confirm Details' button to finish.

In the middle of the screen on the left you should now see "Auto Renew Status: Enabled".

cheers

Dave
Customer Service

Offline Mantorok

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Re: Auto-Renewal and expired/cancelled credit card
« Reply #2 on: February 04, 2016, 01:43:39 PM »
Thanks Dave

Offline Klink1313

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Re: Auto-Renewal and expired/cancelled credit card
« Reply #3 on: February 09, 2016, 03:47:19 PM »
How long a subscription are you buying if you go for the auto renew option. I don't want an annual subscription at this time

Offline IanL-S

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Re: Auto-Renewal and expired/cancelled credit card
« Reply #4 on: February 09, 2016, 03:49:32 PM »
You can only get a month by month subscription. If you select auto-renew option each month your renewal is automatically paid. You can change this setting at any time and revert to manual renewal.

Ian
IceTV: 2xTRF-2400 + 2xTF7100HDPVRt + SKIPPA + T2 + U4
No IceTV: a few Toppys
Synology NAS
Check out the oztoppy wiki and Topfield Aus Forum for Toppy help

Offline raymondjpg

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Re: Auto-Renewal and expired/cancelled credit card
« Reply #5 on: February 09, 2016, 03:56:57 PM »
You can only get a month by month subscription. If you select auto-renew option each month your renewal is automatically paid. You can change this setting at any time and revert to manual renewal.

Ian

Last I did it manually I opted for three one monthly subscriptions.
Topfield TF7100HDPVRt, Beyonwiz DP-P2, Beyonwiz T2, Beyonwiz U4, Hauppauge WinTV-HVR-2200, Hauppauge WinTV-MiniStick 01240, Hauppauge WinTV-dualHD (x2)

Offline Klink1313

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Re: Auto-Renewal and expired/cancelled credit card
« Reply #6 on: February 09, 2016, 04:13:38 PM »
Thanks for that. Happy with monthly renewal.


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