Author Topic: Free 3 month subscription not accepted  (Read 3330 times)

Offline Mav

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Free 3 month subscription not accepted
« on: January 05, 2009, 11:21:30 PM »
Hi All,

I have used the 3 month free subscription offer before on a Topfield but I bought a DP-S1 today and I thought I would activate the 3 month subscription to IceTv only to find that after entering all the details it tells me that this offer has expired. There is nothing on the form to say there is an expiration date and it was sold to me stating that it came with the 3 months Ice subscription. Not real happy to be done over like this.

Offline Russell at IceTV

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Re: Free 3 month subscription not accepted
« Reply #1 on: January 06, 2009, 08:52:13 AM »
Hi Mav,

Sorry about that, we had a few coupons in our system that expired at the beginning of the new year even though they shouldn't have.  We've reset the expiration dates, so I think it should work if you try it again.  If not, please contact support with all the relevant details and I'm sure they can help you.

Thanks,
Russell

Offline Mav

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Re: Free 3 month subscription not accepted
« Reply #2 on: January 06, 2009, 10:59:54 PM »
Hi Mav,

Sorry about that, we had a few coupons in our system that expired at the beginning of the new year even though they shouldn't have.  We've reset the expiration dates, so I think it should work if you try it again.  If not, please contact support with all the relevant details and I'm sure they can help you.

Thanks,
Russell

Thanks Russell, all appears to have been fixed and I have now added the 3 month subscription to my existing account.

Cheers

Mav


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