Author Topic: Can not retrieve channel map  (Read 3725 times)

Offline prl

  • Guru
  • *****
  • Posts: 3199
    • View Profile
Re: Can not retrieve channel map
« Reply #15 on: September 20, 2017, 05:48:07 PM »
Good to hear. Thanks for the update, Daniel.
Peter
Beyonwiz T4 in-use
Beyonwiz T2, T3 & T4 for testing

Offline ChrisW

  • Senior Member
  • ****
  • Posts: 85
    • View Profile
Re: Can not retrieve channel map
« Reply #16 on: September 20, 2017, 06:00:30 PM »
I'm not sure if this is related, but my Skippa has been driving me crazy for the last week, where it becomes unresponsive to the remote for about 5-10 seconds every 30-60 seconds.

I normally have only seen such behaviour when there has been internet connection or IceTV server issues.

I've been suspecting things like HDD fragmentation, dying power supply, hardware, etc. There have been a few times I've wondered if it was Ice server related.

Any other Skippa users experiencing this behaviour recently?
Does ad-skip processing rely on recurring server/internet access, as it seems to be worse during such times.

Offline Rowdy

  • IceTV Beta
  • Junior Member
  • *
  • Posts: 17
    • View Profile
Re: Can not retrieve channel map
« Reply #17 on: September 20, 2017, 08:08:04 PM »
I've seen the same behaviour. I assumed it was because I had recently replaced the hard disk, but apparently not.
Topfield 5000, 2400, Skippa

Offline MD

  • Administrator
  • Senior Member
  • *****
  • Posts: 169
  • TV TV Australia MD
    • View Profile
Re: Can not retrieve channel map
« Reply #18 on: September 20, 2017, 10:28:07 PM »
Try a factory reset without formatting the hard drive. It works from when mine gets wonky.

Offline ChrisW

  • Senior Member
  • ****
  • Posts: 85
    • View Profile
Re: Can not retrieve channel map
« Reply #19 on: September 22, 2017, 10:14:11 AM »
I'll try the factory reset this weekend, but if that doesn't help I'm considering swapping out the HDD to my backup Skippa (yes, lucky me  :) ) to try and troubleshoot.

Before I go to all that trouble: DANIEL - did anything come from the possibly-suspect log activity which may indicate an intermittent server issue?

Offline Daniel Hall at IceTV

  • Administrator
  • Guru
  • *****
  • Posts: 1226
    • View Profile
    • IceTV
Re: Can not retrieve channel map
« Reply #20 on: September 22, 2017, 10:36:06 AM »
I am definitely seeing instances where the server can take up to a maximum of 30 seconds to respond to a request (which is the max, and the minimum is only 124ms), the average being 8.99 seconds, and with the Beyonwiz timeout set to 10 seconds once it gets above that we get an issue.
Regards,

Daniel.
CTO.

Offline ChrisW

  • Senior Member
  • ****
  • Posts: 85
    • View Profile
Re: Can not retrieve channel map
« Reply #21 on: September 22, 2017, 10:53:33 AM »
I am definitely seeing instances where the server can take up to a maximum of 30 seconds to respond to a request (which is the max, and the minimum is only 124ms), the average being 8.99 seconds, and with the Beyonwiz timeout set to 10 seconds once it gets above that we get an issue.
Thanks for that.

Do you know if the Skippa constantly polls the server, or just every 5 minutes for data updates?

As advised, I've been having this loss of response constantly for the last week or two, and its appears more so during ad-skip processing or recording.

Offline Daniel Hall at IceTV

  • Administrator
  • Guru
  • *****
  • Posts: 1226
    • View Profile
    • IceTV
Re: Can not retrieve channel map
« Reply #22 on: September 22, 2017, 11:00:39 AM »
I am definitely seeing instances where the server can take up to a maximum of 30 seconds to respond to a request (which is the max, and the minimum is only 124ms), the average being 8.99 seconds, and with the Beyonwiz timeout set to 10 seconds once it gets above that we get an issue.
Thanks for that.

Do you know if the Skippa constantly polls the server, or just every 5 minutes for data updates?

As advised, I've been having this loss of response constantly for the last week or two, and its appears more so during ad-skip processing or recording.

The Skippa connects every 15 minutes for guide and timer updates, autoskip settings updates are less frequent (from memory its only once per hour) and there is no contact with the server while autoskip is processing.

The slow responses are only for the API at this stage, the autoskip updates are currently averaging only 9.29ms for requests. So any slowdown and unresponsiveness is probably from the delays in getting timer and epg information, timeouts and issues here can affect the interface and responsiveness of the box due to the way the requests are made.

Offline Daniel Hall at IceTV

  • Administrator
  • Guru
  • *****
  • Posts: 1226
    • View Profile
    • IceTV
Re: Can not retrieve channel map
« Reply #23 on: September 25, 2017, 03:21:09 PM »
Ok, this one has definitely been resolved now, request times are back to an average of around 2 seconds.

Offline prl

  • Guru
  • *****
  • Posts: 3199
    • View Profile
Re: Can not retrieve channel map
« Reply #24 on: September 25, 2017, 05:53:04 PM »
Great! Thanks, Daniel. I'll keep an eye on it for the next few days.

Offline grampus

  • IceTV Beta
  • Guru
  • *
  • Posts: 353
    • View Profile
Re: Can not retrieve channel map
« Reply #25 on: September 25, 2017, 06:44:30 PM »
Good one.  my log starts at 1622pm. 1/2 hour updates.   no errors since then
BeyonWiz, T3

Offline ChrisW

  • Senior Member
  • ****
  • Posts: 85
    • View Profile
Re: Can not retrieve channel map
« Reply #26 on: September 26, 2017, 06:22:31 AM »
Skippa behaviour has also returned to normal.

Thanks Daniel.

Offline prl

  • Guru
  • *****
  • Posts: 3199
    • View Profile
Re: Can not retrieve channel map
« Reply #27 on: September 27, 2017, 02:09:12 PM »
I haven't seen any timeout issues on our Beyonwiz T series boxes since Daniel posted that the problem had been fixed.

Offline grampus

  • IceTV Beta
  • Guru
  • *
  • Posts: 353
    • View Profile
Re: Can not retrieve channel map
« Reply #28 on: September 27, 2017, 05:13:48 PM »
+1

Offline gibster

  • Full Member
  • ***
  • Posts: 40
    • View Profile
Re: Can not retrieve channel map
« Reply #29 on: September 27, 2017, 09:58:35 PM »
and a 2 :)
Toppy TRF2400, Win7 WMC-PC, (and I'd hoped to have a Skippa listed here).


Share via facebook Share via twitter

xx
Humax HDR-3000t can see but won't play HDR-7500t files

Started by GeorgeC on Humax

0 Replies
333 Views
Last post August 12, 2019, 03:44:49 PM
by GeorgeC
xx
Prime 7HD (Canberra) - TBA

Started by vader1111 on IceTV EPG Content

1 Replies
338 Views
Last post February 01, 2019, 12:53:30 PM
by Tiphanee
xx
The Americans

Started by prl on General Discussions

4 Replies
563 Views
Last post December 23, 2018, 07:31:15 PM
by prl
xx
Cannot log into new www site with Chrome but can with Edge

Started by IanL-S on Smart Recording website and General questions

11 Replies
1099 Views
Last post December 08, 2018, 01:46:18 PM
by prl