Author Topic: Can not retrieve channel map  (Read 3715 times)

Offline simoncasey

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Can not retrieve channel map
« on: September 16, 2017, 09:42:18 PM »
I'm receiving various intermittent errors when connecting to icetv from my T4.

The log various shows Can not retrieve channel map, can not download EPG, can not download timers. Read timed out.

It doesn't seem to be causing a problem as it is only intermittent.


Offline prl

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Re: Can not retrieve channel map
« Reply #1 on: September 17, 2017, 11:19:00 AM »
There were a couple of other similar reports on the Beyonwiz forum last night. One user's (Maindee) may be due to the user having problems in their local network.

I noticed logged "Can not retrieve channel map" errors in my T4's IceTV logs between 21:00 and 22:00 last night, and another one (on a different T4) at 10:18 today.

The error reports on the Beyonwiz forum came from users in Melbourne, Perth and Canberra, so not region-specific.
Peter
Beyonwiz T4 in-use
Beyonwiz T2, T3 & T4 for testing

Offline grampus

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Re: Can not retrieve channel map
« Reply #2 on: September 17, 2017, 12:06:54 PM »
The problem appears to have been resolved around 10:30Am today.
I am getting my updates regularly now.
BeyonWiz, T3

Offline prl

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Re: Can not retrieve channel map
« Reply #3 on: September 17, 2017, 06:21:39 PM »
The problem appears to have been resolved around 10:30Am today.
I am getting my updates regularly now.

Hasn't gone away for me:

2017-09-17 18:14:10 AEST - "Can not retrieve channel map"

2017-09-17 18:17:58 AEST - "Can not download EPG"
2017-09-17 18:18:08 AEST - "Can not download timers"

2017-09-17 18:20:28 AEST - "EPG download OK"
2017-09-17 18:20:29 AEST - "Timers updated OK"


Offline grampus

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Re: Can not retrieve channel map
« Reply #4 on: September 17, 2017, 07:07:03 PM »
The problem appears to have been resolved around 10:30Am today.
I am getting my updates regularly now.

Hasn't gone away for me:

2017-09-17 18:14:10 AEST - "Can not retrieve channel map"

2017-09-17 18:17:58 AEST - "Can not download EPG"
2017-09-17 18:18:08 AEST - "Can not download timers"

2017-09-17 18:20:28 AEST - "EPG download OK"
2017-09-17 18:20:29 AEST - "Timers updated OK"
Nor me.  ole foot in mouth.
Intermittent failures now.

Offline grampus

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Re: Can not retrieve channel map
« Reply #5 on: September 17, 2017, 09:05:34 PM »
Still having problems with Icetv.
Not sure how this will help but traced api.tpg.com.au
Which seems to get to a router at tpg, then gets sent out to the US.
into the wilderness.

Of course I don't have a trace when the service was working for comparison.
And maybe only see what I want to see.
The first few routers would be my NBN router, then via my isp TPG

Any suggestions?

-- Scany to api.icetv.com.au ---

1) 192-168-1-1.tpgi.com.au (192.168.1.1) 4.204 ms, 12/12 ps, 0.0% loss
2) 10-20-25-29.tpgi.com.au (10.20.25.29) 18.604 ms, 12/12 ps, 0.0% loss
3) 203-219-155-130.tpgi.com.au (203.219.155.130) 33.206 ms, 12/12 ps, 0.0% loss [AS 7545] Australia
4) syd-gls-har-crt2-be-10.tpgi.com.au (202.7.173.17) 32.402 ms, 12/12 ps, 0.0% loss [AS 7545] Australia
5) 203.29.134-140.tpgi.com.au (203.29.134.140) 38.414 ms, 12/12 ps, 0.0% loss [AS 7545] Australia
6) 202.7.162.38 (202.7.162.38) 30.716 ms, 12/12 ps, 0.0% loss [AS 7545] Australia
7) * * *
8) * * *
9) 52.95.37.163 (52.95.37.163) 30.469 ms, 12/12 ps, 0.0% loss United States
10) 52.95.37.33 (52.95.37.33) 25.286 ms, 12/12 ps, 0.0% loss United States
11) 52.95.37.48 (52.95.37.48) 33.867 ms, 12/12 ps, 0.0% loss United States
12) 52.95.37.57 (52.95.37.57) 27.044 ms, 12/12 ps, 0.0% loss United States
13) 54.240.192.113 (54.240.192.113) 26.482 ms, 12/12 ps, 0.0% loss [AS 16509] United States
14) * * *

Offline grampus

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Re: Can not retrieve channel map
« Reply #6 on: September 17, 2017, 09:36:09 PM »
as a further test, I went through logon procedure on the Beyonwiz.    The login worked as OK as shown in the log.
I can only assume from this that it doesn't go via the same entry point at Ice as opposed to the entry point for updates.

so my tiny brain is a little more confused.

Offline simoncasey

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Re: Can not retrieve channel map
« Reply #7 on: September 18, 2017, 10:34:48 AM »
It seems to be very intermittent for me. There's been a few errors in the log this morning but the epg is up to date and timers are coming through.

Offline Daniel Hall at IceTV

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Re: Can not retrieve channel map
« Reply #8 on: September 18, 2017, 10:35:45 AM »
I am seeing the same thing on the T2 that I have here, not sure what the root cause is at the moment though, but we are checking it out.
Regards,

Daniel.
CTO.

Offline prl

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Re: Can not retrieve channel map
« Reply #9 on: September 18, 2017, 11:54:45 AM »
Thanks, Daniel.

Offline grampus

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Re: Can not retrieve channel map
« Reply #10 on: September 19, 2017, 07:14:50 PM »
Is there anything that a user can supply to,assist in this problem?

Offline prl

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Re: Can not retrieve channel map
« Reply #11 on: September 20, 2017, 10:44:55 AM »
I've seen it reported that some IceFolk think that I'm helping Daniel Hall with this problem. Beyond the posts describing the problem that I've made here and on the Beyonwiz forum, I'm not (and I don't think I can, other than testing whether it has been resolved).

I have been helping Daniel with another IceTV EPG problem.

Offline gibster

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Re: Can not retrieve channel map
« Reply #12 on: September 20, 2017, 04:24:57 PM »
I'm having the same intermittent errors on a Beyonwiz T4. Here is a graphic of the iceTV log.

Toppy TRF2400, Win7 WMC-PC, (and I'd hoped to have a Skippa listed here).

Offline grampus

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Re: Can not retrieve channel map
« Reply #13 on: September 20, 2017, 05:15:55 PM »
not sure if it willhelp anyone who may be looking at the problem.
but FWIW
Iíve had 1/2 hourly updates from around 12:30 pm, and covering the same period shown n the above post up now without error.

where as before as like most I imagine it was pretty abysmal



Offline Daniel Hall at IceTV

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Re: Can not retrieve channel map
« Reply #14 on: September 20, 2017, 05:17:22 PM »
I am seeing something in the server logs at the moment and am zeroing in on a possible cause, hopefully will have some more information soon.


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