Author Topic: BIG and GROWING gaps in EPG content  (Read 3145 times)

Offline Chuckles

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BIG and GROWING gaps in EPG content
« on: June 03, 2015, 07:56:15 PM »
Since the switchover to the new backend servers (and all the attendant trouble with series timers) I've noticed large gaps in the EPG content.

Over the last few days I've noticed these gaps in coverage getting both more frequent and larger.

For example, the attached images show the EPG for a subset of Melbourne channels
  • EPG1.jpg is tonight's EPG - this looks pretty good
  • EPG2.jpg shows tomorrow nights EPG - this looks pretty horrendous
I used to be able to rely upon IceTV having a reasonably reliable EPG out to six or seven days in advance. Now I can't even see what's on tomorrow night.  >:(

Offline Dave at IceTV

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Re: BIG and GROWING gaps in EPG content
« Reply #1 on: June 04, 2015, 02:16:06 PM »
Hi Chuckles,

Can you please follow the steps in the link below to clear the EPG, reload the EPG then resend your recordings:
http://support.icetv.com.au/entries/22198527-How-do-I-clear-the-guide-and-force-an-update-on-the-Beyonwiz-T3

Dave
IceTV Support
cheers

Dave
Customer Service

Offline Chuckles

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Re: BIG and GROWING gaps in EPG content
« Reply #2 on: June 05, 2015, 11:39:36 PM »
I've not done the clear, reload & resend, but the EPG is now filled in.

Whatever was corked up appears to now be uncorked.

Offline superblonk

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Re: BIG and GROWING gaps in EPG content
« Reply #3 on: June 06, 2015, 10:13:12 AM »
I am having the same issue, followed the instructions and that seemed to fix it, however this morning I once again have gaps. Following the same process does not help this time.

Blonk

Offline Dave at IceTV

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Re: BIG and GROWING gaps in EPG content
« Reply #4 on: June 06, 2015, 01:41:41 PM »
I am having the same issue, followed the instructions and that seemed to fix it, however this morning I once again have gaps. Following the same process does not help this time.

Blonk
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Offline Dave at IceTV

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Re: BIG and GROWING gaps in EPG content
« Reply #5 on: June 06, 2015, 08:40:45 PM »
Blonk,

I cannot see anything abnormal in your account. I've turned on logging on your account so if it happens again we can see what data is being sent to and received from your T3.  Can you make sure the T3 is not recording and try the steps again.

Offline superblonk

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Re: BIG and GROWING gaps in EPG content
« Reply #6 on: June 08, 2015, 07:34:46 PM »
I checked today and the EPG seems complete. I'll keep an eye on it.

Blonk

Offline superblonk

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Re: BIG and GROWING gaps in EPG content
« Reply #7 on: August 31, 2015, 07:17:37 PM »
Found mine missing lots of data again about a week ago. Disabled plug in and then re-enabled seems to have fixed it for now.

Blonk

Offline flashgordonICE

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Re: BIG and GROWING gaps in EPG content
« Reply #8 on: September 01, 2015, 07:34:43 PM »
I seem to be getting this now, every week or sometimes, a couple of times a week, on my BW T4

I have to manually reboot the machine (turn off and then a minute later turn on again at the back), and reinitialise the Ice EPG.

Eventually and quite quickly it fills up again.

I even factory reset the unit and re-logged into IceTV again....but it still seems to be doing it occasionally.

Never had to do that on previous BW units.

Cheers

Offline Dave at IceTV

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Re: BIG and GROWING gaps in EPG content
« Reply #9 on: September 02, 2015, 03:13:47 PM »
The cause of this issue should be fixed now.

If you are seeing any blanks in the EPG you should follow the steps in the link below to clear the EPG, reload the EPG then resend your recordings:
http://support.icetv.com.au/entries/22198527-How-do-I-clear-the-guide-and-force-an-update-on-the-Beyonwiz-T3

Offline Paul55

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Re: BIG and GROWING gaps in EPG content
« Reply #10 on: September 03, 2015, 07:37:18 AM »
The cause of this issue should be fixed now.

Clue?? Specific to individual account/device type/particular program?

Offline Dave at IceTV

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Re: BIG and GROWING gaps in EPG content
« Reply #11 on: September 03, 2015, 01:40:50 PM »
It was specific to T series Beyonwiz PVRs.


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